Order updates?
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Cargo Master
Joined: Feb 2005
Posts: 2,899
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Order updates?
So I know the dealers get an update on Thursdays. Does this mean Ford only updates the system once per week? If so then we are wasting our time checking with Chat everyday.
Thanks
Thanks
Cargo Master
Joined: May 2007
Posts: 3,336
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From: Western New York
Chat may be a day or two behind getting all their information but for the most part yes. The updates are on Thursday for the entire system.
New User
Joined: May 2016
Posts: 21
Likes: 0
Chat kept giving me an eta of the 20th then 21st of September while my dealer said the 12th. The dealer later came back and said the week of the 20th. I haven't seen my truck yet so chat must be somewhat accurate. Waiting to see if it shows this week now. Sticker shows built 8-31-16. All the trucks I have ever ordered have showed up in less than 2 weeks. I'm just about 6 hours or so from KTP.
Freshman User
Joined: Jan 2011
Posts: 40
Likes: 1
Chat kept giving me an eta of the 20th then 21st of September while my dealer said the 12th. The dealer later came back and said the week of the 20th. I haven't seen my truck yet so chat must be somewhat accurate. Waiting to see if it shows this week now. Sticker shows built 8-31-16. All the trucks I have ever ordered have showed up in less than 2 weeks. I'm just about 6 hours or so from KTP.
how do you get a hold of chat?
New User
Joined: May 2016
Posts: 21
Likes: 0
Go to the build and price site and it usually pops up. Sometimes the chat symbol is located beside the save button, but other times it isn't. At least for me anyway.
Posting Guru
Joined: Oct 2010
Posts: 1,053
Likes: 3
From: Corn Country, Kansas
Chat and my dealer have been aligned from the beginning. They are both reading from the same vehicle visibility report...accessible with VIN or order number and dealer code...at least in my case.
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Joined: Feb 2005
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From: Greene, NY
Go to build&price, start configuring a truck, then click over to the summary tab.. if Chat is available, an icon will be present next to the Save & Print icons.. If they're busy helping others, the icon won't be there, but if you refresh every few minutes, it will reappear once they're available. If your inside their customer service hours that is.
Elder User
Joined: Aug 2016
Posts: 665
Likes: 3
Go to build&price, start configuring a truck, then click over to the summary tab.. if Chat is available, an icon will be present next to the Save & Print icons.. If they're busy helping others, the icon won't be there, but if you refresh every few minutes, it will reappear once they're available. If your inside their customer service hours that is.
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