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Help ..... Apple and Microsoft is fighting

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Old Jun 9, 2016 | 10:20 AM
  #1  
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Help ..... Apple and Microsoft is fighting

Anybody else having issues with an Iphone and the My Touch/Sync system? It seems during the last 4 or 5 months the SYnc system is not getting along well with my Iphone. Calls are hung up, phone is disconnected after a phone call, takes several minutes at times to connect the phone to Sync....
 
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Old Jun 9, 2016 | 11:00 AM
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I have the same problem with sync 3... grrr damn apple
 
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Old Jun 9, 2016 | 11:22 AM
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Thank god someone else is experiencing the same problem and its not just us
Its listed on my next Service appointment
 
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Old Jun 9, 2016 | 12:29 PM
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I have a 2014 but the problems have just started on the last few months. Not sure if an update to my phone caused it or not. Please let me know what they say..
 
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Old Jun 9, 2016 | 02:51 PM
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Hi everyone,

What iOS software version are you running? Also, have you performed a master reset on the vehicle and paired the phone back with a clean connection?

Cara
 
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Old Jun 13, 2016 | 07:52 AM
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Originally Posted by FordIVTteam
Hi everyone,

What iOS software version are you running? Also, have you performed a master reset on the vehicle and paired the phone back with a clean connection?

Cara
Sorry Cara as I just saw this. I'm running IOS 9.3.2, and I have not performed a factory reset.
 
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Old Jun 13, 2016 | 11:51 AM
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I remember my wife's explorer's sync system freaked out with her phone paired.. worked fine for a long time, then freaked.. ended up being a stupid emoji in the contacts in her phone.. So her choice was to remove the emojis or not sync her contacts..... now her car just shows phone numbers.. lol
 
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Old Jun 13, 2016 | 12:22 PM
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Originally Posted by JimRay
Sorry Cara as I just saw this. I'm running IOS 9.3.2, and I have not performed a factory reset.
Hi JimRay,

Please follow the steps for performing a master reset to your SYNC: How to perform a master reset | SYNC | Official Ford Owner Site

Joy
 
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Old Jun 15, 2016 | 08:57 AM
  #9  
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Originally Posted by FordIVTteam
Hi JimRay,

Please follow the steps for performing a master reset to your SYNC: How to perform a master reset | SYNC | Official Ford Owner Site

Joy
Okay I did this and we shall see as the problem was intermittent. It did take several tries for the SYNC to find the phone.
 
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Old Jun 15, 2016 | 09:48 AM
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Originally Posted by JimRay
Okay I did this and we shall see as the problem was intermittent. It did take several tries for the SYNC to find the phone.
JimRay,

Let me know if you need future assistance!

Cara
 
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Old Jun 20, 2016 | 07:05 AM
  #11  
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Cara,

HELP.......

Still having some issues. While pared and listening to Pandora and I initiate phone call, having sporadic dropping of the call after dialing, un-pairing of the blue tooth, and re-paired - but going to the radio. I have to wait a few seconds to a couple of minutes until the phone is automatically re-paired, and then re-establish bluetooth audio...
 
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Old Jun 20, 2016 | 04:10 PM
  #12  
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JimRay,

Please send your VIN in a private message for me?

Joy
 
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Old Dec 30, 2016 | 09:40 PM
  #13  
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My iPhone 6 worked great with 2016 f250. Upgraded to iPhone 7 and having the intermittent disconnection during phone calls. After reading posts I guess I'll delete device and try again.
 
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Old Dec 31, 2016 | 07:53 AM
  #14  
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Do you guys ever restart your phones? Sometimes when I have problems with my phone i just restart it and it solves the problem. I try to restart my phone at least once a week.
 
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Old Dec 31, 2016 | 09:30 AM
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Not that it helps you guys, but I've always found SYNC to be a large PIA. Slow and unwieldy. First thing I do is say good bye to it and reinstall the aftermarket double DIN that I've had for the last 3-4 years.
 
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