Unable to Update Sync
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Senior User
Joined: Mar 2008
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From: Vermont
Unable to Update Sync
I searched around a little bit and didn't seem to find anyone having this problem.
I went to update the Sync in my truck today and for some reason the two different flash-drives I tried won't be recognized by my truck. They are formatted the way the website asks (MS-DOS (FAT32)) and I followed the directions to the T but when I plug it into my truck it says "initializing" for a while then says the device is not supported.
Anyone else ever have this problem? Is it just the USB flash drives that I'm using? Thanks!
I went to update the Sync in my truck today and for some reason the two different flash-drives I tried won't be recognized by my truck. They are formatted the way the website asks (MS-DOS (FAT32)) and I followed the directions to the T but when I plug it into my truck it says "initializing" for a while then says the device is not supported.
Anyone else ever have this problem? Is it just the USB flash drives that I'm using? Thanks!
Official Ford Rep
Joined: Jul 2013
Posts: 474
Likes: 0
I searched around a little bit and didn't seem to find anyone having this problem.
I went to update the Sync in my truck today and for some reason the two different flash-drives I tried won't be recognized by my truck. They are formatted the way the website asks (MS-DOS (FAT32)) and I followed the directions to the T but when I plug it into my truck it says "initializing" for a while then says the device is not supported.
Anyone else ever have this problem? Is it just the USB flash drives that I'm using? Thanks!
I went to update the Sync in my truck today and for some reason the two different flash-drives I tried won't be recognized by my truck. They are formatted the way the website asks (MS-DOS (FAT32)) and I followed the directions to the T but when I plug it into my truck it says "initializing" for a while then says the device is not supported.
Anyone else ever have this problem? Is it just the USB flash drives that I'm using? Thanks!
Which SYNC system do you have: How to identify your SYNC version | Official Ford Owner Site
I'm happy to help.
Whitney
Thread Starter
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Senior User
Joined: Mar 2008
Posts: 444
Likes: 1
From: Vermont
Hey pb34,
Which SYNC system do you have: How to identify your SYNC version | Official Ford Owner Site
I'm happy to help.
Whitney
Which SYNC system do you have: How to identify your SYNC version | Official Ford Owner Site
I'm happy to help.
Whitney
Hi Whitney,
I have SYNC (basic system)
Official Ford Rep
Joined: Jul 2013
Posts: 474
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Great, pb34! Thanks for providing that information.
On your USB flash drive there should be only 3 items. A SyncMyRide folder, an autoinstall.lst file, and an install.lst file. If there are any other files/folders on the flash drive, SYNC will not be able to read the update.
Once you've inserted the USB, press AUX, then MENU, from there scroll to SYSTEM SETTINGS, Press OK, scroll to ADVANCED, press OK, scroll to INSTALL APPLICATION, and press OK. The installation should then begin.
Let me know if that does the trick for you.
Whitney
Thread Starter
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Senior User
Joined: Mar 2008
Posts: 444
Likes: 1
From: Vermont
Great, pb34! Thanks for providing that information.
On your USB flash drive there should be only 3 items. A SyncMyRide folder, an autoinstall.lst file, and an install.lst file. If there are any other files/folders on the flash drive, SYNC will not be able to read the update.
Once you've inserted the USB, press AUX, then MENU, from there scroll to SYSTEM SETTINGS, Press OK, scroll to ADVANCED, press OK, scroll to INSTALL APPLICATION, and press OK. The installation should then begin.
Let me know if that does the trick for you.
Whitney
On your USB flash drive there should be only 3 items. A SyncMyRide folder, an autoinstall.lst file, and an install.lst file. If there are any other files/folders on the flash drive, SYNC will not be able to read the update.
Once you've inserted the USB, press AUX, then MENU, from there scroll to SYSTEM SETTINGS, Press OK, scroll to ADVANCED, press OK, scroll to INSTALL APPLICATION, and press OK. The installation should then begin.
Let me know if that does the trick for you.
Whitney
Two other quick questions I have. I went to the online Sync account to report the update afterwards and after I selected the file from my flash-drive nothing happened. Is there supposed to be a submit button so I can actually submit that file to Ford?
My other question is that I thought I read somewhere that with the latest update Sync would support reading text-messages from iPhones. When I went to turn on the text message feature in my truck the feature said it still isn't supported. Is that correct?
Thanks again!
Official Ford Rep
Joined: Jul 2013
Posts: 474
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That seemed to do the trick! Thank you!
Two other quick questions I have. I went to the online Sync account to report the update afterwards and after I selected the file from my flash-drive nothing happened. Is there supposed to be a submit button so I can actually submit that file to Ford?
My other question is that I thought I read somewhere that with the latest update Sync would support reading text-messages from iPhones. When I went to turn on the text message feature in my truck the feature said it still isn't supported. Is that correct?
Thanks again!
Two other quick questions I have. I went to the online Sync account to report the update afterwards and after I selected the file from my flash-drive nothing happened. Is there supposed to be a submit button so I can actually submit that file to Ford?
My other question is that I thought I read somewhere that with the latest update Sync would support reading text-messages from iPhones. When I went to turn on the text message feature in my truck the feature said it still isn't supported. Is that correct?
Thanks again!
To enable text notifications go to SETTINGS on your iPhone, select BLUETOOTH, press the BLUE ICON next to SYNC, and turn SHOW NOTIFICATIONS on.
If you're having issues submitting the update confirmation, try running a Vehicle Health Report:Vehicle Health Report | SYNC Help | Official Ford Owner Site
That should take care of it.
Whitney
Thread Starter
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Senior User
Joined: Mar 2008
Posts: 444
Likes: 1
From: Vermont
You're Welcome, pb34.
To enable text notifications go to SETTINGS on your iPhone, select BLUETOOTH, press the BLUE ICON next to SYNC, and turn SHOW NOTIFICATIONS on.
If you're having issues submitting the update confirmation, try running a Vehicle Health Report:Vehicle Health Report | SYNC Help | Official Ford Owner Site
That should take care of it.
Whitney
To enable text notifications go to SETTINGS on your iPhone, select BLUETOOTH, press the BLUE ICON next to SYNC, and turn SHOW NOTIFICATIONS on.
If you're having issues submitting the update confirmation, try running a Vehicle Health Report:Vehicle Health Report | SYNC Help | Official Ford Owner Site
That should take care of it.
Whitney
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