I forgot to post about this when I had my truck serviced, so I'm explaining what happened now.

You all may recall that last week I had my driver side mirror replaced due to the motor failing. When I went to pickup my truck, I noticed that the invoice included their standard inspection of the vehicle. At the bottom of the itemized description the service manager noted "Customer Using Performance Computer Programmer".

When I saw this I was pissed. I said, where do you see a programmer on my truck? He replied that the tech noticed one. I said, if your talking about the PAC display on the left side of the dash, that is my SYNC module for my aftermarket Navigation system (to retain factory SYNC functions). He said, "Oh, then dont worry about it".

I told him that he needs to remove that note as I don't want Ford (or my warranty company) to come back EVER and say that I voided the warranty by adding a programmer. He said he would add additional notes clarifying this.

Should I be worried? It just bothers me to all hell that they would make assumptions about things like that without consulting with the customer first. I'm not sure if their system allows them to delete notes or not. If not, I definitely don't want that note in the system about my truck.

Crystal, perhaps you can put notes in the system indicated their mistake? Here is the part they mistakenly thought was a programmer:

 

Hi IronCobra,

I don't have access to service records; those are maintained at the dealership level. I'd recommend contacting the service manager directly to ensure everything has been cleared up on their end. Additionally, I can document feedback about this experience. PM me your full name, best daytime phone number, dealer info, and any specifics you'd like me to include. I'll do the rest.

Crystal

 

Good luck Justin, I hope they delete that note, it doesn't even have to be on there

 

Maybe they should ask what something is before assuming...

 

Very ignorant on the dealers part, if you were there with an issue that "could" have been related to a tuner then I could see a question being asked about it, but in this case it is just a "snitch" or a "rat" with bad intel.

I would want a face to face meeting with the service manager, not only would I want this removed and corrected in the system, I would want to impress on them how this type of action on any vehicle they service will come back to haunt them. If it doesn't apply to the work being done then it doesn't need to be listed, especially when it is listed incorrectly.

I know I run the Edge CTS2, mine is just a reader, not the actual tuner. From the website it appears that the tuner is identical to my reader, so unless they are experts on this they need to be careful what they list as facts, or they could become liable themselves for a repair that would be denied by Ford by providing bad intel.

Leon

 

FWIW when I was fighting with my dealer they said they made a note in "OASIS (or whatever)" that my truck has a tuner (and it did). Later checked with another dealer and they said nothing there.

 

yeah, I understand that dealer to dealer records systems differ and don't share info, however, this was Autonation.....the largest dealership chain in the country. that would concern me if I had an issue while traveling and perhaps the only local dealership is another Autonation shop.

 

I have a transfer flow gauge on the dash of my truck that looks like a tuner screen. good info to know I will make sure I tell them when I service my truck.

 

I had a service tech write that my tires were over side. I later had trouble getting ford to fix a TPMS problem.

The rims are the ford 17, with general tires. All factory equipment the tech was just be lazy to get out of work. Cost me two hours of my time because of that note.

 

I would meet with the service manager and make sure nothing was flagged with FoMoCo in addition to the note. Also, ask for new paperwork clearing up that statement.

 

Everyone gave good advice... I would be pissed as well... And a nice apology letter from the dealer service manager would be good to keep in the glove box as well.

Don't think Ford is the only one doing this. Every time I brought my Chevy Diesel truck in for service - even if it wasn't for an engine or potential fuel related issue the sampled fuel. I had the carpets replaced and I went to check on my truck and I saw them pulling a fuel sample... Which as when I started asking questions. They said GM asked them to do it and confidentially note the results and they were not supposed to tell anyone that they were doing it. Basically, if you end up taking your truck back for a fuel or motor related issue, they'll break out those notes and deny it if you ever were found with sub-standard fuel in the tank. This was a while ago (2007) so I have no idea if they still do it or not.

 

It definately bothers me to know that a tech would take it upon him or her self to insert a note, that could be very detrimental later on, in a customer's file without first confirming their assumption.

 

That's essentially a $20,000 comment in the rare case of an engine failure.

 

I had a tech comment that my truck was tuned because I left the BT adapter on the OBD port when I took it in. When I told him it was just a data monitor for TorquePro and couldn't change the ECM he looked at me with a blank stare of incomprehension

I'm out of warranty now though and I had warranty repairs done after that at the same dealer.

 

My dealer is tuner friendly. With my last truck I had it in for routine services and once for a high pressure turbo out of spec.


they worked on it with everything right there.