Sounds like you went as far as you can go.

First write the store manager and service manager registered letters. Do not liable anyone, just state the facts. End it with, "if I do not hear from you within 10 days I will present my case to the home office in Illinois.

If that still brings you no satisfaction, I would next write the person below and send copies to the store manager and the service manager.

Chairman and CEO Marcus Lemonis
Freedom Road
250 Parkway Dr Ste 270
Lincolnshire, IL, 60069 United States

Send it registered, just state the facts. What do you have to lose? In my opinion a $1,000 is far too high to do that wiring. Just because that is what the service manager says is not necessarily fact.

My two cents worth,

Steve

 

My .02. You got a shafting. It's unfortunate, but it does happen. Camping World preys on folks that show up at their doorstep for work. That's real world history. But, there is some more recourse though you may be old and gray before anything happens in today's climate in Albany. Use this site: Division of Consumer Protection. As a matter of discussion, I changed the two Dexter axles, hubs and brakes on our Titanium from Nevr-Lub to E-Z Lube - my out of pocket cost was $705 and about 2-3 hours of my time. Yes, this was a special price, saving me 3-400 bucks. All I'm trying to show is that C-W has one heluva parts mark up plus $120/hour of really unskilled labor taking the shotgun approach to problems.

 

You might also want to send Marcus the URL of this thread. It explains in detail what the problem has been all along. He DOES read RV forums, and he might just read this one if you send it to him.

Once he realizes the potential exposure of his company's shortcomings to all the 400,000-plus FTE members, he might just decide that his employees need to do the right thing by you.

Actually, I'd like to think he'd do the right thing, "just because it's the right thing to do".

Pop

 

A call into the BBB about this may help them to see the error as well.

 

I had e-mailed the Good Sam Care Team.

Just heard from Mark of Good Sam Care Team

He supplied his personal number with the request I not publish it which I will not.

He listened to the story and has told me he will personally contact the store VP to work for a resolution.

He has asked for two days to make that happen.

Based on his input I feel much better now.

Tim the service manager for CW contacted me and offered to pay 736.56 to settle the problem (for a 1700 dollar bill that did not fix the problem). I told him I did not think it was appropriate.

What is Marcus relationship to Camping World?

 

>> What is Marcus relationship to Camping World? <<
Take a look here:
http://en.wikipedia.org/wiki/Marcus_Lemonis

Need I say more? In the past he has been pretty reasonable with those whose problems he has ultimately been called upon to solve.

But he's more than a problem solver! He's the UDM*!

Pop
* - Ultimate Decision Maker

 

There is a lot of ground that piece doesn't include as given his style, he tends to make as many enemies as friends and is highly controversial. He has continued to "merge" with dealerships and open new Camping World stores at a break neck pace and tends to proceed with a "take no prisoners" approach from my perspective.

His rapid expansion has financial folks wondering if he can maintain cash flow fast enough to manage the debt he accumulates. If I recall correctly from the magazine that goes out to RV dealers, he intends to open 30 new Camping World stores this year alone.

The most immediate point however is this. Rapid expansions bring in a great many folks who may have little or no experience doing whatever it is they are hired to do. Camping World has dozens of jobs for techs open at present, which mean the "tech" working on your RV may well know less about it than you do (again in my opinion).

Steve

 

I really wish there was a place that did quality work as I just do not want to do it myself any more.

 

Find a smaller RV dealer. You may have to spend some time talking to the service writer or mechanic, but an occasional $10-20 buck gratuity will get you remembered and quite possibly a little better attention/work. So far I've been able to so 100% of my own work, but the new one being delivered in a few days may need someone else for warranty work, if needed - a situation I dread.

 

I think there are dozens of places that do good work. Ask who people like and try to find a place where you are dealing with an individual rather than a mega corporation, if what you are looking for is personal service. Think about how many people you have already had to talk with at Camping World just to be treated fairly. It is just nuts, in my opinion.

Steve

 

It is just nuts and bolts but finding an operation that will provide SERVICE is not.

I'm not cheap, willing to pay for service even a premium, but have yet to find one with the exception of Henderson Ford in Webster NY, I have purchased at lest 10 different vehicles from Randy Henderson (the owner) and the service department is excellent, and when a mistake has been made has owned up to it and fixed it. Dale Hill the service manager is also excellent.

So please I have just ordered a 2015 F350 Lariat with lots of options, it will be here in 7 weeks now, traded in my 2007 F350 Lariat.

 

Ok, started doing what I did not want to do and that was brakes on the trailer. I did brakes for a living (owned a brake shop)have now sold it and retired.

I have now completed the right side and these are the things I found wrong.


1)Lug nuts were not torqued to the right tightens (tight, but not tight enough.
2)The rear brakes were too tight (maybe an attempt to get the brakes to work).
3)The rear spindle nut was not tight enough (NO preload on the bearings, the drum could be moved in and out on the spindle a 1/16 of an inch with out removing the spindle nut.
4)The seals were not seated all the way into the drums.
5)Next to no grease inside the Drum hub (not that it should be full).
5)There was VERY little grease in the bearings (no pack correctly).

So backed the trailer into the drive way.



Decided to work on the right side first.



Tires need to come off first, lug nuts were tight, but certainly not to torque spec.



Found that the rear spindle nut was not tight enough, I could move the drum in and out a 1/16 of an inch without removing the nut. Correct method is to tighten the nut while spinning the drum until snug, then back off one flat of the nut.



Found that the grease seals were not fully seated and that there was next to no grease in the drum hub (note the drum hub should not be full but there should be some grease in it). The first picture shows both those things (seal not seated, just flush with the lip of the drum, and no grease in the hub).



This picture shows the grease seal seated (note that the seal is below the lip of the drum), they were hardly in and popped right out with no damage, I was able to reuse them. They certainly would have come out by themselves and contaminated the brakes at some future point.




Ok, so the right side is completely apart (and yes of you look to the right in the picture the trailer is supported with blocks).





It appears that a good job was done on the electrical connections, I elected not to take this side apart.



I saved all my tools, learned the lesson never sell a tool as you get nothing for them and as soon as you sell one you need it. This is a bearing packer and does a great job. The bearings are the ones from the trailer (seals said dexter on them, bearings are from china).



This is a photo of the bearing in the packer, I am using red grease, brand can be seen in the previous photo. Note that it came out right away (leading edge white, indicating very little of the grease that was used to pack the bearings a CW)





Now these bearings are PACKED with grease, excess can be wiped away.



So.... now back together we go.... a little grease on the spindle.



Seal seated correctly.



Correct preload on the bearings and spindle nut retainer in place.



Wheels back on, brakes adjusted, and trailer back on the ground



An hour and a half spend redoing CW work so that I am confident that I can tow it to Norwalk next week. A good thing I checked as there were a number of problems.

Now for the other side.

 

Peace of mind knowing it's right.

One usually has to do it themselves to ensure that!

Of course, that assumes one knows what they're doing in the first place!

Some don't, but you do!

Sometime in the next month I need to go through mine again, as we've got a trip coming up. Simple enough, but time consuming. Wish I had your packer. I just knead mine the old-fashioned way, but it's served me well for over fifty years of doing that.

(Pretty sad when I buy grease seals ten at a time........)

Pop

 

You get soft palms when doing it by hand.

 

.... and blue stains under the fingernails from the Delo grease.

Pop