What is it now
Thread Starter
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Freshman User
Joined: Sep 2004
Posts: 46
Likes: 0
From: Anchorage Alaska
going to court
I had written this letter as part of the process to try to get the shop owner to make good on his word and our agreement to repair. This letter was sent to him as part of a demand letter which is required in our state before you file a small claims case.
Repairs to vehicle
On June 2nd, 2014 I had my vehicle into your shop Auto for repairs to the EGR system. I had discussed the repairs with your shops secretary Jane Doe prior to bringing my vehicle in your shop. Jane Doe stated that the shop had three other vehicle in for the same repair at that time on vehicles similar to mine, and further that when she started working at the shop the previous year there were several other vehicle that came in for the same repair. So I felt confident that your shop had the experience necessary to accomplish the repair.
On June 3, 2014 I called the shop and spoke with Jane Doe she stated that you had left for Anchorage to pick up some of the parts needed for the repairs to my vehicle. I requested that the shop replace the oil cooler during this repair I was assured by Jane Doe that she would pass the message on to you. I understood the significance of the requirement for the oil cooler to be changed during this repair as it usually is the reason why the EGR coolers fail and leak.
On June 5th 2014. Repairs were completed on my vehicle. I made payment for the repairs in the amount of $895.00 and was told at that time to expect to see some white smoke from the exhaust as the system cleans out. The following day I made a trip into Anchorage, upon my return leg of the trip my vehicle started billowing white smoke out of the exhaust.
The repairs your shop preformed to my vehicle consisted of a welded up exhaust up-pipe to the turbo, and block off plates to the EGR valve and an exhaust inlet block off plate to the EGR cooler tube, as well as miscellaneous parts necessary along with the required gaskets. Your shop did not install a new oil cooler or a by-pass tube.
On June 9<sup>th</sup> 2014I returned the vehicle to your shop, you had the vehicle for a couple of days and stated that the degas bottle cap was loose and that is why it was blowing white smoke out the exhaust. The vehicle was returned to me.
On June 11<sup>th</sup> 2014 the vehicle continued to blow white smoke out of the exhaust and was now hydro locking.
I returned the vehicle to your shop, it was towed in by my insurance company. After speaking with you it was decided to replace head gaskets due to the white smoke continuing to blow white smoke, at this time I also requested that ARP head studs be used, you agreed that that was the best course of action.
Your shop performed the head gasket installation and head stud installation, I received my vehicle back on June 28<sup>th</sup> 2014 the cost of repairs was $3500.00. My wife was there and wanted a coke from the machine in your shop waiting area, we did not have the change on us to operate the machine. You said any one who comes into his shop and spends $3500.00 you would buy them a coke, you then stated to drive the vehicle for a couple of days and bring it in for a free oil change, and it may still blow some white smoke as the exhaust system cleaned out.
continued on next post
Repairs to vehicle
On June 2nd, 2014 I had my vehicle into your shop Auto for repairs to the EGR system. I had discussed the repairs with your shops secretary Jane Doe prior to bringing my vehicle in your shop. Jane Doe stated that the shop had three other vehicle in for the same repair at that time on vehicles similar to mine, and further that when she started working at the shop the previous year there were several other vehicle that came in for the same repair. So I felt confident that your shop had the experience necessary to accomplish the repair.
On June 3, 2014 I called the shop and spoke with Jane Doe she stated that you had left for Anchorage to pick up some of the parts needed for the repairs to my vehicle. I requested that the shop replace the oil cooler during this repair I was assured by Jane Doe that she would pass the message on to you. I understood the significance of the requirement for the oil cooler to be changed during this repair as it usually is the reason why the EGR coolers fail and leak.
On June 5th 2014. Repairs were completed on my vehicle. I made payment for the repairs in the amount of $895.00 and was told at that time to expect to see some white smoke from the exhaust as the system cleans out. The following day I made a trip into Anchorage, upon my return leg of the trip my vehicle started billowing white smoke out of the exhaust.
The repairs your shop preformed to my vehicle consisted of a welded up exhaust up-pipe to the turbo, and block off plates to the EGR valve and an exhaust inlet block off plate to the EGR cooler tube, as well as miscellaneous parts necessary along with the required gaskets. Your shop did not install a new oil cooler or a by-pass tube.
On June 9<sup>th</sup> 2014I returned the vehicle to your shop, you had the vehicle for a couple of days and stated that the degas bottle cap was loose and that is why it was blowing white smoke out the exhaust. The vehicle was returned to me.
On June 11<sup>th</sup> 2014 the vehicle continued to blow white smoke out of the exhaust and was now hydro locking.
I returned the vehicle to your shop, it was towed in by my insurance company. After speaking with you it was decided to replace head gaskets due to the white smoke continuing to blow white smoke, at this time I also requested that ARP head studs be used, you agreed that that was the best course of action.
Your shop performed the head gasket installation and head stud installation, I received my vehicle back on June 28<sup>th</sup> 2014 the cost of repairs was $3500.00. My wife was there and wanted a coke from the machine in your shop waiting area, we did not have the change on us to operate the machine. You said any one who comes into his shop and spends $3500.00 you would buy them a coke, you then stated to drive the vehicle for a couple of days and bring it in for a free oil change, and it may still blow some white smoke as the exhaust system cleaned out.
continued on next post
Thread Starter
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Freshman User
Joined: Sep 2004
Posts: 46
Likes: 0
From: Anchorage Alaska
continued going to court
After getting my vehicle back I was looking over the repairs and found many fasteners missing or loose as well as wiring and hoses disconnected and the air conditioning was inoperable. The vehicle was also hydro locking and had to be towed to your shop.
The next day I went to your shop to discuss the repairs to my vehicle and show you the issues I had found with the repairs and I expressed my concern that the original repair was incomplete.
Your shop had a difficult time trying to diagnose the problems with my vehicle. You contacted Bob the diesel technician at the Kenai Stanly Ford dealership. Bob came over to your shop and noted several issues with your repairs to my vehicle, some of which were failures from the first repair and problems that arose from the failures from the first repair.
Your first repair was an incomplete job, you failed to replace the oil cooler, and you failed to replace the leaking EGR cooler or install a by-pass for the cooler. This was the reason my vehicle was blowing white smoke out the exhaust after the first repair. Had you replaced these items during the first repair the determination (guess) that the head gaskets needed to be replaces would not have happened. So the head gasket and head stud instillation was an un-necessary repair.
The Ford technician also determined that some of the injectors had failed due to the vehicle hydro locking after your initial repairs. You also replaced other components, i.e. the high pressure oil pump, and fuel pump. You stated at this time these repairs and parts were at your expense due to the failure of your shop to do a proper repair the first time.
After a several days passed you stated my vehicle was repaired and you were going to drive it for a couple of days to insure that it was indeed repaired and there were no issues. This was on a Friday afternoon and I could pick up my vehicle the following Monday.
On Monday I went to pick up my vehicle, you were not at the shop and Jane Doe stated there was an issue with my vehicle, that morning you started it and several head studs broke, so I was unable to pick up my vehicle and additional repairs were now necessary as the head studs needed to be replaced.
That afternoon you came over to my home and we had a conversation about the repairs to my vehicle. You told me that you had to replace the head studs again and that you were going to refund all of my money for repairs.
After several days you called and said repairs were completed and that you had had to replace the radiator because it had “blown out” when you were testing my vehicle and that you were now going to drive my vehicle for a couple of days to insure repairs were complete. The following day I was told that the head studs had broken again, so once again you shop was going to have to replace them. The reason the radiator had blown out was because when the head studs had broken it over pressurized the cooling system and blown out a seam on the radiator. You also stated once again you were going to refund me for the repairs to my vehicle.
I had been concerned about the repairs you were performing on my vehicle and had continually expressed my concerns to you. You stated you were going to stand behind your work and going to refund me for the repairs, just give you a couple of weeks to have the funding to reimburse me since you had spent so much of your funds in trying to correct the repairs to my vehicle. You also stated that if you were un-able to perform repairs you would put my vehicle into the Ford dealership to preform repairs at your expense.
On August 1<sup>st</sup> 2014 you called again and said repairs were complete. You were going to drive my vehicle for a couple of days to insure repairs were complete and there were no issues. I finally received my vehicle on August 4<sup>th</sup> 2014, I drove it about 25-30 miles over the next 2 days, on the 3 day I had driven for 6 miles when another head stud broke. When I received my vehicle there were also other issues, the air conditioning was inoperable, the oil level was 4 (four) quarts low, the heater by-pass vacuum hose was disconnected and the auxiliary head lights were inoperable. I contacted you at your home via telephone about the failure. The following day Friday August 8<sup>th</sup> 2014 my wife and I went to your shop to discuss the repairs you were preforming, you wanted another chance to repair my vehicle, we were not willing at that point to have you attempt repairs since several attempts to repair my vehicle had failed and we were concerned about the quality of repairs and damage that could be being done to my vehicle due to your repairs. My wife stated that she was more direct than I was and wanted you to follow through with refunding our money and having another shop preform the repairs at your expense due to incompetence and unnecessary repairs. You were upset with this and stated we could take you to court.
The next day I went to your shop to discuss the repairs to my vehicle and show you the issues I had found with the repairs and I expressed my concern that the original repair was incomplete.
Your shop had a difficult time trying to diagnose the problems with my vehicle. You contacted Bob the diesel technician at the Kenai Stanly Ford dealership. Bob came over to your shop and noted several issues with your repairs to my vehicle, some of which were failures from the first repair and problems that arose from the failures from the first repair.
Your first repair was an incomplete job, you failed to replace the oil cooler, and you failed to replace the leaking EGR cooler or install a by-pass for the cooler. This was the reason my vehicle was blowing white smoke out the exhaust after the first repair. Had you replaced these items during the first repair the determination (guess) that the head gaskets needed to be replaces would not have happened. So the head gasket and head stud instillation was an un-necessary repair.
The Ford technician also determined that some of the injectors had failed due to the vehicle hydro locking after your initial repairs. You also replaced other components, i.e. the high pressure oil pump, and fuel pump. You stated at this time these repairs and parts were at your expense due to the failure of your shop to do a proper repair the first time.
After a several days passed you stated my vehicle was repaired and you were going to drive it for a couple of days to insure that it was indeed repaired and there were no issues. This was on a Friday afternoon and I could pick up my vehicle the following Monday.
On Monday I went to pick up my vehicle, you were not at the shop and Jane Doe stated there was an issue with my vehicle, that morning you started it and several head studs broke, so I was unable to pick up my vehicle and additional repairs were now necessary as the head studs needed to be replaced.
That afternoon you came over to my home and we had a conversation about the repairs to my vehicle. You told me that you had to replace the head studs again and that you were going to refund all of my money for repairs.
After several days you called and said repairs were completed and that you had had to replace the radiator because it had “blown out” when you were testing my vehicle and that you were now going to drive my vehicle for a couple of days to insure repairs were complete. The following day I was told that the head studs had broken again, so once again you shop was going to have to replace them. The reason the radiator had blown out was because when the head studs had broken it over pressurized the cooling system and blown out a seam on the radiator. You also stated once again you were going to refund me for the repairs to my vehicle.
I had been concerned about the repairs you were performing on my vehicle and had continually expressed my concerns to you. You stated you were going to stand behind your work and going to refund me for the repairs, just give you a couple of weeks to have the funding to reimburse me since you had spent so much of your funds in trying to correct the repairs to my vehicle. You also stated that if you were un-able to perform repairs you would put my vehicle into the Ford dealership to preform repairs at your expense.
On August 1<sup>st</sup> 2014 you called again and said repairs were complete. You were going to drive my vehicle for a couple of days to insure repairs were complete and there were no issues. I finally received my vehicle on August 4<sup>th</sup> 2014, I drove it about 25-30 miles over the next 2 days, on the 3 day I had driven for 6 miles when another head stud broke. When I received my vehicle there were also other issues, the air conditioning was inoperable, the oil level was 4 (four) quarts low, the heater by-pass vacuum hose was disconnected and the auxiliary head lights were inoperable. I contacted you at your home via telephone about the failure. The following day Friday August 8<sup>th</sup> 2014 my wife and I went to your shop to discuss the repairs you were preforming, you wanted another chance to repair my vehicle, we were not willing at that point to have you attempt repairs since several attempts to repair my vehicle had failed and we were concerned about the quality of repairs and damage that could be being done to my vehicle due to your repairs. My wife stated that she was more direct than I was and wanted you to follow through with refunding our money and having another shop preform the repairs at your expense due to incompetence and unnecessary repairs. You were upset with this and stated we could take you to court.
Thread Starter
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Freshman User
Joined: Sep 2004
Posts: 46
Likes: 0
From: Anchorage Alaska
continued going to court page 3
He following day Saturday August 9<sup>th</sup> 2014 I went back to your shop to discuss the repairs and try to get you to follow through with your promise to have another shop preform the repairs and refund us for the unnecessary repairs. We finally agreed to give you 1 (one) more additional chance to repair my vehicle and to refund me for the repairs. You agreed to put this in writing and would sign a letter that I would draft. This became our AGREEMENT to REPAIR, which we both signed in front of a notary public at Credit Union one on August 12<sup>th</sup> 2014. You once again stated that you were going to refund me for the repairs.
The following Tuesday August 12<sup>th</sup> 2014 you had my vehicle towed to your shop for repairs. On August 14<sup>th</sup> 2014 you came to my home. You stated that the head studs you were using were “crap”. I did not understand this as the ARP head studs we had originally discussed were the best on the market. You stated that they were not what you were using and you did not order the parts someone else did. I did not understand why you were using the MTS head studs since this was not the manufacture of the head studs I had originally requested and was the subject of our discussions. I went to your shop on August 14<sup>th</sup> to speak with you, you were not present and I spoke with Ethen, who was working on my vehicle. I spoke with him for some time. He showed me the bag the head studs were contained in, the plastic bag was clearly marked MTS. So this was inconsistent with the parts manufacture I had originally requested and we had agreed upon.
You ordered the ARP head studs and installed them in my vehicle. On August 25<sup>th</sup> I was informed repairs were completed and I received my vehicle on August 26<sup>th</sup> 2014.
On September 15<sup>th</sup> 2014 I had my vehicle in to the Ford dealer, they had to replace both of the glow plug harness due to damage, and they had to replace missing fasteners from the front apron. Cab mounting bolts were loose.
On October 30<sup>th</sup> 2014 I had my vehicle in to the Ford dealer for coolant leak, the radiator hose clamps were not tightened correctly.
On November 14 2014 I had my vehicle in to the Ford dealer because of a coolant leak. The EGR by-pass hose was leaking because the hose clamp was not properly tightened.
On March 23 2015 I had my vehicle in to the Ford dealer because of a coolant leak. The oil cooler housing gaskets were improperly installed and leaking.
The following Tuesday August 12<sup>th</sup> 2014 you had my vehicle towed to your shop for repairs. On August 14<sup>th</sup> 2014 you came to my home. You stated that the head studs you were using were “crap”. I did not understand this as the ARP head studs we had originally discussed were the best on the market. You stated that they were not what you were using and you did not order the parts someone else did. I did not understand why you were using the MTS head studs since this was not the manufacture of the head studs I had originally requested and was the subject of our discussions. I went to your shop on August 14<sup>th</sup> to speak with you, you were not present and I spoke with Ethen, who was working on my vehicle. I spoke with him for some time. He showed me the bag the head studs were contained in, the plastic bag was clearly marked MTS. So this was inconsistent with the parts manufacture I had originally requested and we had agreed upon.
You ordered the ARP head studs and installed them in my vehicle. On August 25<sup>th</sup> I was informed repairs were completed and I received my vehicle on August 26<sup>th</sup> 2014.
On September 15<sup>th</sup> 2014 I had my vehicle in to the Ford dealer, they had to replace both of the glow plug harness due to damage, and they had to replace missing fasteners from the front apron. Cab mounting bolts were loose.
On October 30<sup>th</sup> 2014 I had my vehicle in to the Ford dealer for coolant leak, the radiator hose clamps were not tightened correctly.
On November 14 2014 I had my vehicle in to the Ford dealer because of a coolant leak. The EGR by-pass hose was leaking because the hose clamp was not properly tightened.
On March 23 2015 I had my vehicle in to the Ford dealer because of a coolant leak. The oil cooler housing gaskets were improperly installed and leaking.
Logistics Pro
Joined: Feb 2004
Posts: 4,460
Likes: 14
From: The Land Of Time
Sorry you have been put through the ringer with this truck. Its unfortunate and this is why the 6.0 has a bad reputation...in my opinion. I sure hope that there was no damage to the heads due to broken studs that may cost you further pain in the future.
I would assume that a broken head stud could most likely warp a head. If that repair shop had any dignity they would send you to the dealer and have the entire job re done at no cost to you.
I just have a bad feeling that you are going to have issues with the heads again in the near future. If the heads were even sent to the machine shop at all. The only reason I say that is I use a really good machine shop up here and the normal turn around time for a set of 6.0 heads is right around 5-7 days depending on the amount of work they need.
Good Luck
Sarge
I would assume that a broken head stud could most likely warp a head. If that repair shop had any dignity they would send you to the dealer and have the entire job re done at no cost to you.
I just have a bad feeling that you are going to have issues with the heads again in the near future. If the heads were even sent to the machine shop at all. The only reason I say that is I use a really good machine shop up here and the normal turn around time for a set of 6.0 heads is right around 5-7 days depending on the amount of work they need.
Good Luck
Sarge
Thread Starter
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Freshman User
Joined: Sep 2004
Posts: 46
Likes: 0
From: Anchorage Alaska
Agreement to repair
AGREEMENT TO REPAIR
This is an agreement between John Doe doing business as ABC Auto UndercarriageSpecialist located at ____ _____ ____ ____ (hereafterJohn Doe) and _____ ____Vehicle owner _____ ____ Some town in the USA (hereafterVehicle owner.)
This agreement concerns contracts and service orders between John Doe and Vehicle owner for the repairs of a 2004 Ford F350 pickup serial number __________________ a State in the USA license plate number ______ (hereafter Vehicle owner'svehicle).
The purpose of thisAGREEMENT TO REPAIR is to memorialize agreements between Vehicle owner and John Doe which , 1) insure that all future repairs to Vehicle owner'svehicle made by John Doe are completed in a professional and timely manner,in compliance with the manufactures recommendations standards, 2) establish that John Doe will perform all repairs necessary to fix the engine in Vehicle owners vehicle,including but not limited to repairs necessary to repair damage caused by previous repair attempts by John Doe and 3)provides that John Doe will pay all costs necessary for ______ strokes of __ to repair of the engine in Vehicle owner'svehicle,including the possibility of replacing the engine, if the engine fails during the warrantyperiod 5) establish time for repairs to be accomplished 6) use of a loaner vehicle or vehicle rental.
John Doe hereby agrees to repair,at no cost to Vehicle owner, the engine in Vehicle owner's vehicle. The repairs will include providing all parts,labor, materials,towing or any other activity necessary to correct 3 previous repair attempts by John Doe at replacing head gaskets, head studs, EGR delete kit. If attempted repair is unsuccessful,John Doe agrees to pay all cost reasonable and necessary to replace the engine and all related components at a repair facility ofVehicle owner's choice.
John Doe agrees that in performing the future repairs he,will follow all manufacturers recommendation for the installation of the ARP head studs as well as seek direction from ______ strokes of __ for the replacement of the gaskets and head studs and related components necessary to accomplish the future repair,including the recommended parts.
John Doe agrees that his future repairs will come with a standard 12 month 12000 mile warranty. This means that if the repaired engine fails, or repairs fail within the warranty, John Doe agrees to pay for repairs necessary to correct the failure, including provision of parts,labor, materials,towing or other activity necessary, including the replacement of the motor,as recommended by independent shop of Vehicle owner's choice.
Vehicle owner's repair shop of choice will be ______ strokes of __ located at ___ A St. ______, __ 9___8.
These repairs and possible future repairs will be accomplished within 30 days of repair failure and include the use of either a loaner vehicle or comparable vehicle rental.
No other agreement, unless in writing shall make this agreement null and void.
John Doe and Vehicle owner represent that they have reviewed this Agreement to Repair and that they fully understand those terms and their significance and both John Doe and Vehicle owner represent that they have decided to voluntarily sign this document of their own free will.
Thread Starter
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Freshman User
Joined: Sep 2004
Posts: 46
Likes: 0
From: Anchorage Alaska
yes I worry
It's not so much the reputation in this case as it was the shop. They claimed they had performed this repair multiple times when they actually had no idea what they were doing and were over their head and made what should have been a simple repair turned into a nightmare. Had they performed the initial repair properly I would not have had the above story.
Yes I worry about the heads and what can happen in the future. I have yet to put the truck under a load as it is still having coolant leaks. I have been taking the truck into the ford dealer to make the repairs so I can have documentation for court instead of doing the repairs myself.
Last week it was into Ford because the gaskets for the oil cooler are now leaking. The top of the motor now has both coolant and oil leaking so the truck is parked until this is resolved.
Once this repair is completed I will put the 11 1/2' slide in camper as well as the 12' trailer and 2 four wheelers on for a load test to see what else will fail. Hopefully nothing.......
Now I lay me down to sleep,
I pray the Lord my Ford to keep;
if it breaks before the repair warranty expires,
I pray for the junkyard my ford to take.
Amen
Yes I worry about the heads and what can happen in the future. I have yet to put the truck under a load as it is still having coolant leaks. I have been taking the truck into the ford dealer to make the repairs so I can have documentation for court instead of doing the repairs myself.
Last week it was into Ford because the gaskets for the oil cooler are now leaking. The top of the motor now has both coolant and oil leaking so the truck is parked until this is resolved.
Once this repair is completed I will put the 11 1/2' slide in camper as well as the 12' trailer and 2 four wheelers on for a load test to see what else will fail. Hopefully nothing.......
Now I lay me down to sleep,
I pray the Lord my Ford to keep;
if it breaks before the repair warranty expires,
I pray for the junkyard my ford to take.
Amen
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Junior User
Joined: Jan 2007
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Holy crap! That is insane! There is no way I could trust them to work on my truck when they can't even put the right amount of oil or coolant in the truck. Not to mention the losse fastners and such. Sounds like they were all smoking crack while working on your truck.
Thread Starter
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Freshman User
Joined: Sep 2004
Posts: 46
Likes: 0
From: Anchorage Alaska
this is a photo of one of the 3rd set of head studs the shop installed. They broke off at the end of the threads at the top of the block.
This is a close up photo of one of the 3rd set of head studs the shop installed
Thread Starter
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Freshman User
Joined: Sep 2004
Posts: 46
Likes: 0
From: Anchorage Alaska
more photos
not attached one of several issues
the first day after head gaskets & Studs first time that afternoon it started hydro locking
Wiring ah we don't care about any stinking wiring.