I was thinking the same thing, but, getting tootsie rolls is supposed to make it all better!

 

Doc - I have a set off the 49 F3 I think are good- they are yours if you want them- I could bring them to TS14 or you can come up to Versailles and pick them up. Not sure if F3 will work but the price is right - they are still attached to the axel. Dave S

 

Lol!!!

Yea I got 3

That was all worth about $500 worth of parts with the wrong specs..........

I couldn´t care less about the Tootsies if they just gave me the correct specs about the parts, but as mentioned before I really dont think they actually know what they are selling.

I am in the process of getting my money refunded so we will see if that actually will ever happend or not.......

 

Sure, I expect that kind of reaction if I call my local chain auto parts store and talk to some 20 year old who doesn't care if the sun shines tomorrow. But a place like Green's is supposed to be one of the exhalted national carriers that is supposed to cater to the vintage auto hobby and its needs. I had the part number close by (it was a matter of opening an email and looking), but I guess he just rubbed me the wrong way with his complete indifference to my request. And, all along, I literally KNEW they had the springs in stock. There was no offer to look anything up, and there certainly was no offer to transfer me to a help department so they could find it. I despise laziness and indifference like that. I don't get the option of saying to a patient, "Well, I imagine there is probably a medication that might help your illness, but I'd have to look it up. But, then again, it might not exist anyway."

And Bigwin, you're right about the tootsie rolls. They can fix some stuff, but not everything.

 

Doc,

The guy at NAPA isn't the typical pimple faced kid you encounter at the McParts stores, he's been at this NAPA for years, probably in his late 30s. There are two younger women at the store who will almost walk over hot coals to find a part you need this guy just doesn't seem to think he needs to over exert himself.

I'm just saying it seems like the majority of the opinion of Green Sales is very high, they might just have one dead weight working for them. I've never dealt with them so I have no opinion about the place.

 

I'm with you Doc, I hate when someone doesn't bother to take a few seconds to help out, or actually do their job. I worked as a service writer for many years and tried my best to actually help people as opposed to running shop tickets through the system. It was hard to do at time when you're running a hundred miles per hour, but it earned me a lot of dedicated customers. I've had co-workers like the guy you dealt with and can assure you that he wonders at the end of the month why his numbers and pay check are down...then blames everyone but himself!
I got my springs from my local spring shop and they actually had a current part number for my F-3, couldn't believe it...
w

 

I have no way of knowing if Green Sales has a performance program that favors numbers of customers handle per a given time, and if they do it's still not an excuse. Both my wife and son have worked for businesses that were more concerned with the numbers than actually helping the customer.

My wife worked for a mortgage company who gave her a hard time because she spent too much time with people trying to help them sort out their mortgage problems. The people who got the high ratings would literally tell the customers bogus information just to get them off the phone and move to the next caller. The customers would have to call back numerous times just to get the information they were looking for.

My son worked for a big box store in the sporting goods department. He was left go because they told him he spent too much time with customers. When a customer would come up to him and ask him where something was he'd walk with them over to the item and help them answering their questions about the product. He got a lot of customer compliments while his co-worker, who had worked there longer, and still works there, would only grunt and point when asked a question.

Again, I have no idea of how Green Sales operates but many places it's all about the numbers.

 

There are only two sources for these springs, Green Sales & Collectors Auto Supply, but I doubt Collectors actually has them as this is a middle-man operation. They list what other sources have, then when people ask for the parts, they buy from the other sources.

I just spoke with Tim Youmans who owns Green Sales, related your problem. Someone dropped the ball, but since you don't know who you spoke with, there's nothing Tim can do about it.

You do not need the part number when you call, but most people are unaware that in this situation, they're supposed to call the "help" number: 513-731-3304, not the 800 number.

Green Sales keeps track of every part number that people ask for, or their employees look up. The last time there was any action on 21C-5310-B was June 2013.

And, btw...Tim told me these springs are "lightly used" .. not new.

And btw, part II: I don't know Tim personally, as I've never been to Cincinnati, but I've dealt with Green Sales since the 1960's, mainly when I was working at FoMoCo dealerships.

 

Unless someone is making them in China, the source for these for everyone seems to be Eaton Springs in Detroit. I talked to a guy there and he says they are only being made to order now. They used to be a stocking item, but no more. He said it could be 3 - 4 weeks before they make another batch, but if someone order some today it would only be 1 - 2 weeks. Sign of the times? The proliferation of IFS front ends must be making a big dent in sales.

 

That's interesting. Thanks Numberdummy. If I had it over, I would have asked for the guy's name. It gives me great satisfaction that you shared my experience with the owner of that company. And, you're right, I certainly was not alerted to another possible "help line" number.

And, I guess the icing on the cake is the fact the springs are "lightly used". I wonder how forthcoming they would have been with that little piece of information if they had actually told me they had them in stock. Wow.

Why is it that seemingly routine parts become rare as hen's teeth when I start looking for them. Just shaking my head. I'd say you're right about the dent the IFS systems are making.