I have danced the PHP dance since May of last year, and I can verify the customer service has been just South of abysmal. I have been ignored many times by every possible electronic means, but I always had a work-around to resolve whatever issues I had... so I let it all slide.

However, the last three weeks have been a whole different matter. I about filled my underwear when Corey answered the phone on the second ring... I personally welcome her back to the family. Instead of listening to computer messages like "I'm sorry, that extension is does not answer", I talked to a live person every time I called. I received live online support with the first call on more than one occasion. I actually received a phone call, asking how I wanted something shipped. I had important information emailed to me the day before I needed it. I set an appointment for being online with Bill, and they were awaiting my call when the time came.

While I'm still wrestling great irk with my PHP backstory (which I was already primed from Stinky's injector/tuning/cup woes for a year), I must call attention and give highest kudos to the recent sea-change in customer service at Power Hungry Performance. I hope this is not a blip... they have excellent products for modders.

 

I hope they can keep it up. Customer service really makes or breaks a business.

 

Especially when you have as great of a product as they do. Some of the best tuning you can get, IMO.

 

Well ain't that a ray of sunshine......

Now if someone told me they were days away from having some other switch options for the Hydra instead of the Atari era one they have now I would be doubly happy.... :-)

PHP.....gauge mount......gauge.......mount......gauge mount !!!! :-)

 

On another note.....did Riff Raff ever get back to you about your order?

 

good to know there doing better.
there lack of support is why i did not get my tunes from them.

 

member on another forum, milled out a piece of aluminum and mounted it. Looks sweet. Think he's taking orders now. If i find it, i'll post/pm you

 

When the app radios make it big time...I want it integrated on that!

 

Dressing up my PHP Hydra !!!!!! - Ford Powerstroke Diesel Forum

 

Same page here. There's a USB port on the Hydra, no reason this couldn't be done... if the chip is configured to handle switching through USB.

 

That's one reason why Jody at DP-Tuner has done so well for all these years. He has what I would consider very good customer service, just like Clay at Riffraff, John Wood at John Wood Automotive, Beans at BDP, Dennis at ITP, Joey at Terminator Engineering, Steve at Tousley Ford, and Bob at Diesel Site. I'm sure there are lots more, but those are the ones I've personally dealt with so I can speak from my experience.

Having PHP step up only makes it better for us diesel enthusiasts.

Kudo's to Bill and his team.

Stewart

 

Negative. Like I mentioned to you, a couple emails, vmail etc. and total radio silence I will eventually muster the energy to track him down on the return. I'm not hurrying or being totally bent out of shape since it is only a $60 issue and I was able to souce the one I ordered (vs. the one I got) locally. I consider myself hopefully the one in one hundred issue..... Who knows, the more I think of it the more it aggrevates me....

EDIT: Clay reached out and we are all good.....again, not the end of the world :-)

Timmyboy, thanks for the link.....

I think if they offered a gauge mount switcher like the F6 even at a modest upgrade cost of like $35 or so it would be well received....if only at my house, but well received nontheless.

I realize we buy the chips for the core function and not the looks, but call me crazy, I spend time in the cab, I don't want it to look like I cobbled things together and I don't want to hack apart my dash to fit a switch in it if I don't have to.

 

One thing for sure, Bill has never been accused of being a businessman.

 

im in the same boat i did not like just the ts switch so i made my own.
https://www.ford-trucks.com/forums/1...gauge-pod.html

 

snake, thats downright awesome, dude