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Can't fill DEF

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Old Jan 19, 2014 | 07:18 PM
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Can't fill DEF

My display tells me that my DEF is less than half full. I tried to add more and it won't take any. Any ideas?
 
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Old Jan 19, 2014 | 07:32 PM
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don't fill it till it is more or less empty. Till you get the warnings.

How are you trying to fill it? Are you using the ford approved fill spout?
 
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Old Jan 19, 2014 | 09:10 PM
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Are you using the Motorcraft fill tube? If the breathing tube is kinked it basically won't work.

I fill my DEF when the tank when it goes to less than half full with no issues.
 
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Old Jan 19, 2014 | 09:20 PM
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I top mine off when ever it crosses my mind to do so. I have never seen a DEF Level message to date.

I have used the Ford DEF once and since then I have been using Blue DEF picked up at Walmart. I like the fill hose from Ford, but if you simply listen to the DEF as it is poured in you can tell when it is full without making a mess.
 
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Old Jan 19, 2014 | 10:57 PM
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Mine started giving me eradicate DEF messages like less than 1/2 or 300 miles to go, etc. even when the tank was full. it would count down for awhile then clear on its own, usually on a rough road. No CEL the first few times, but after a couple, I had it diagnosed by a dealer and was told the Reductant Tank Temp Sensor was bad, estimated cost for dealer repair was $1200 (past warranty).

I recommend taking it out on a section of freeway made with concrete slab, that should bounce it loose, it you still have the stock shocks
 
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Old Jan 19, 2014 | 11:16 PM
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Originally Posted by senix
don't fill it till it is more or less empty. Till you get the warnings.

How are you trying to fill it? Are you using the ford approved fill spout?
Originally Posted by Troy Buenger
Are you using the Motorcraft fill tube? If the breathing tube is kinked it basically won't work.

I fill my DEF when the tank when it goes to less than half full with no issues.
Originally Posted by jonrjen
I top mine off when ever it crosses my mind to do so. I have never seen a DEF Level message to date.

I have used the Ford DEF once and since then I have been using Blue DEF picked up at Walmart. I like the fill hose from Ford, but if you simply listen to the DEF as it is poured in you can tell when it is full without making a mess.
I am using the spout that came with the Blue DEF. I have used it many times before with no issues. I have been towing for about 2000 miles since it was last topped off so I am sure it is down. It just overflows as if it were full, but I'm sure it can't be.
 
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Old Jan 19, 2014 | 11:19 PM
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Originally Posted by dzwiss
I am using the spout that came with the Blue DEF. I have used it many times before with no issues. I have been towing for about 2000 miles since it was last topped off so I am sure it is down. It just overflows as if it were full, but I'm sure it can't be.
Not sure where you reside. Could it be frozen? Can you put it in a warm shop for a while and thaw it out real good? Eventually, running it for an extended period should thaw the tank. IDK Just thinking.
 
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Old Jan 20, 2014 | 06:13 AM
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I have the Ford nozzle and I had an issue once where it wouldn't let any flow in. I removed it and reinserted it a couple times and wiggled it around and then it worked. Was dark and only my second time doing it so I'm not really sure what the problem was.
 
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Old Jan 20, 2014 | 07:08 AM
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I have seen def crystalize in the fill tube. usually squeezing the tube a few times then the tank is fillable
 
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Old Jan 20, 2014 | 07:48 AM
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you need to rinse the spout with water after each use to keep it clean.
 
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Old Jan 20, 2014 | 08:40 AM
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Originally Posted by heindlengineering
I have seen def crystalize in the fill tube. usually squeezing the tube a few times then the tank is fillable
BINGO!!! That was it. Squeezed both tubes, fill and vent, then heard a gurgling sound. Voila....... filled like a champ. Thanks
 
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Old Jan 20, 2014 | 09:34 AM
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Originally Posted by heindlengineering
I have seen def crystalize in the fill tube. usually squeezing the tube a few times then the tank is fillable

SCORE! Nice job. Reps sent.


Originally Posted by dzwiss
BINGO!!! That was it. Squeezed both tubes, fill and vent, then heard a gurgling sound. Voila....... filled like a champ. Thanks

Thanks for the feedback. Glad for ya.
 
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Old Jan 21, 2014 | 06:24 AM
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Those of you that keep topping off the DEF..... stop doing it. Drive the truck and fill the DEF when it tells you, at minimum when it drops below half tank. Do not fill it if the tank level is more than half. If you keep topping it off constantly, you will eventually run into problems (such as crystals in the fill tube, errors reading correct level, etc). We get calls on this DAILY from dealers, fleets, etc.
 
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Old Jan 21, 2014 | 07:32 PM
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Originally Posted by Pocket
Those of you that keep topping off the DEF..... stop doing it. Drive the truck and fill the DEF when it tells you, at minimum when it drops below half tank. Do not fill it if the tank level is more than half. If you keep topping it off constantly, you will eventually run into problems (such as crystals in the fill tube, errors reading correct level, etc). We get calls on this DAILY from dealers, fleets, etc.
This seems to be a valid point. Over filling the DEF will tend to backfill into the hose and vent hose giving it a chance to crystalize. I learned my lesson.
 
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Old Jan 21, 2014 | 10:03 PM
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Originally Posted by senix
you need to rinse the spout with water after each use to keep it clean.
X2... And after I rinse the spout I let hang vertical to allow any internal water to drain out. Once it is completely dry I put it back into the zip lock bag to maintain a clean spout for the next refill.
 
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