Off-topic: Ford vehicle purchase gone wrong
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More Turbo
Joined: Feb 2011
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Off-topic: Ford vehicle purchase gone wrong
This thread is about the purchase of a 2014 Ford Explorer that went 'bad' ... I'm posting this here because you guys are incredibly knowledgeable about all things Ford and know i'll get valid responses here... Hopefully the mods leave it here.
My parents traded their Toyota Forerunner for a 2014 Ford Explorer. They wanted a Limited, but got an XLT. It was completely my parents' fault that it happened. The dealer lied to them to make matters worse, and even before they drove it off the lot, they realized it wasn't the right model (they also paid for an XLT). The dealer told them its a done deal, that it is now a used car, and they can't return it. My parents, being in their mid-70s, then drove it away.
They are dissatisfied with their purchase, and feel they are stuck with the vehicle, as they will lose a lot of money if they traded it, and that is what they would like to avoid.
Do you know if Ford offers any assistance in cases like this? They want to upgrade to the Limited, but don't want to lose the three or four grand another dealer is saying they will lose because 'it is a used car.'
Thanks for any assistance you can offer. Hope the above is clear enough.
My parents traded their Toyota Forerunner for a 2014 Ford Explorer. They wanted a Limited, but got an XLT. It was completely my parents' fault that it happened. The dealer lied to them to make matters worse, and even before they drove it off the lot, they realized it wasn't the right model (they also paid for an XLT). The dealer told them its a done deal, that it is now a used car, and they can't return it. My parents, being in their mid-70s, then drove it away.
They are dissatisfied with their purchase, and feel they are stuck with the vehicle, as they will lose a lot of money if they traded it, and that is what they would like to avoid.
Do you know if Ford offers any assistance in cases like this? They want to upgrade to the Limited, but don't want to lose the three or four grand another dealer is saying they will lose because 'it is a used car.'
Thanks for any assistance you can offer. Hope the above is clear enough.
Senior User
Joined: May 2012
Posts: 192
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From: Derby, ks
i would walk up to the sales man and give him a 5 knuckle introduction to common curtosy.. Then I would walk up to the manager and give him a size 14 with 250 lbs of whoop *** right behind it to the side of his head.. then smile and give corp a call. you got scammed and if they payed for one thing and the paper says another.. !!BBB!! better buisness buroe.. give them a call and start to boycott outside the dealer.. they will fix it.. they dont want bad remarks with the BBB.. just my .02.. And dont hit anybody even though its what you want to do.. sorry to hear of such a scam.. hope all works out and your parnets get taken care of..
Senior User
Joined: Jul 2013
Posts: 355
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From: Spring Hill, FL
Buy them a "limited" badge at Autozone and be done with it.
They initiated the purchase, looked it over (assumibly), test drive it (also assumibly) and decided to complete the purchase.
What recourse do you propose? It IS a done deal. IMO the dealer didn't do anything wrong.
Maybe next time you can go with them and "help" with their purchase if they cannot handle doing it themselves at this point.
They initiated the purchase, looked it over (assumibly), test drive it (also assumibly) and decided to complete the purchase.
What recourse do you propose? It IS a done deal. IMO the dealer didn't do anything wrong.
Maybe next time you can go with them and "help" with their purchase if they cannot handle doing it themselves at this point.
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More Turbo
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lol BigOl. Exactly my thoughts at this point.
LX... My parents wanted to upgrade to the right vehicle right there, but the salesman lied and said it was a done deal. He misunderstood them... Thought they wanted out of the deal altogether. No, they didn't check out the Explorer first before they signed... They took the sales rep's word that it had the options they needed.
And yes... I will be there for the next one. Dad didn't tell me they traded their Toyota until he told me about this mess.
LX... My parents wanted to upgrade to the right vehicle right there, but the salesman lied and said it was a done deal. He misunderstood them... Thought they wanted out of the deal altogether. No, they didn't check out the Explorer first before they signed... They took the sales rep's word that it had the options they needed.
And yes... I will be there for the next one. Dad didn't tell me they traded their Toyota until he told me about this mess.
Elder User
Joined: Jul 2013
Posts: 521
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From: Dunnellon, Fl
I am not a fan of car sales people - that having been said I am having a difficult time understanding exactly how this happened. Did your parents go to the dealership and agree to buy a vehicle they never saw until after the paperwork had been completed and signed for? That is what I am getting from what you have posted. If that is the case ....and I am not being disrespectful here - how old are the parents ? do they have all of their faculties ? Just asking because buying a new car at a dealership without ever seeing it - well just seems unusual to me. If they are up in years - you may want to reach out to a senior center to see if you can obtain some free legal advice for them. In New Jersey a buyer can cancel the deal until they drive off the lot with the vehicle - salesman call it curbing the deal - deal's not final until the vehicle has been driven off the lot. If the law where you are allows a person to cancel the deal anytime prior to driving off the lot and your parents said they wanted to cancel the deal on THAT vehicle - for whatever reason - and the dealership refused - you may have some recourse.
Keep us posted
Keep us posted
Last edited by djm1204; Sep 4, 2013 at 01:46 AM. Reason: typo - spelling
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More Turbo
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My parents are mid-70s, and I can't say (with much certainty yet) that they're losing it, but they are taking too much for granted and making too many assumptions. When they began jonesing for the new Explorer a few months ago, they test drove one and fell in love with it on the inside, but the color wasn't for them. It was a Limited.
When the 14s started to hit the lot, they found the color they liked, didn't test drive it, just went for the deal... not realizing there were different trim levels. The color they liked (and purchased) was on an XLT.
Excellent point. I will look into that today.
When the 14s started to hit the lot, they found the color they liked, didn't test drive it, just went for the deal... not realizing there were different trim levels. The color they liked (and purchased) was on an XLT.
Excellent point. I will look into that today.
Lead Driver
Joined: Aug 2004
Posts: 5,326
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From: Gilbert
I doubt you'll get any recourse from Ford on this. While unfortunate that the dealer may have misled them, that's their job to sell the product. It's our job as consumers to do the homework, walk in there fully prepared, and understand what we're dropping a large chunk of money on (hint, hint).
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More Turbo
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I doubt you'll get any recourse from Ford on this. While unfortunate that the dealer may have misled them, that's their job to sell the product. It's our job as consumers to do the homework, walk in there fully prepared, and understand what we're dropping a large chunk of money on (hint, hint).
Thanks, all... Figured that was the case, but thought I would ask anyway. If anything good comes of it, I'll post back.
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Lead Driver
Joined: Aug 2004
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From: Gilbert
Yeah. Dad admits he didn't do his homework, and did admit to assuming too much. To lighten the situation, I told him he needs to stop screwing with my inheritance.
Thanks, all... Figured that was the case, but thought I would ask anyway. If anything good comes of it, I'll post back.
Thanks, all... Figured that was the case, but thought I would ask anyway. If anything good comes of it, I'll post back.
Junior User
Joined: Jul 2011
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I would go to the dealership and talk to a manager. Years ago when my grandfather was losing it he bought a chrysler lebaron convertible stick, he could not drive a stick but had already signed the paper work. The salesman was out in the car with my grandfather trying to teach him enough to get the car home. My dad made it out to the dealership before they left the lot and they were able to get a car with all the same options but a different color in an automatic. The dealer wasn't excited to do this but it was the right thing to do. I thought things have gotten better over time but I guess dealerships still like to play games and take advantage of people.
Official Ford Rep
Joined: Oct 2010
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I want to document your feedback about what your parents experienced; this information will be sent to the appropriate parties to be reviewed. If you'd like to proceed, send me a PM with the VIN, your parents' contact information, the dealership name/location, and any details you'd like me to include. I'll get this entered into our system.
Crystal
Posting Guru
Joined: Jul 2001
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From: Austin, TX USA
Sorry to hear -but that stuff happens.... To me it is the character of the salesperson (or Lack of character)..
My Dad drives a Audi SUV that he still tells me he got a great deal on - He got $2300 off MSRP because it had been on the lot for a long time and the new year model was coming out !!!!
I have never bought an Audi, but I imagine the rebates/discounts are like other car dealerships and they are pushing discounts at the end of year...
Not sure - but I'm thinking NOT a great deal!
My Dad drives a Audi SUV that he still tells me he got a great deal on - He got $2300 off MSRP because it had been on the lot for a long time and the new year model was coming out !!!!
I have never bought an Audi, but I imagine the rebates/discounts are like other car dealerships and they are pushing discounts at the end of year...
Not sure - but I'm thinking NOT a great deal!
