Has anyone experienced delays or failure to acquire travel link data using Sirius? Sometimes when I try to retrieve fuel prices, weather, etc. I get a message indicating that it may take several minutes to acquire data. I've waited as long as 5 minutes watching the icon spin without any data retrieval. The dealer says it can take up to 10 minutes to acquire data??? This just doesn't sound right to me.

 

I get that message in my '11, but it loads up pretty quickly (1-3mins). Are you ever in a covered area at all while the message is up? I wonder if the download/update gets interrupted and then just goes to lunch....

 

Excuse me for barging in, Greenfinz. I was searching on the internet for this problem and found your thread. My wife's 2013 Taurus is having the same problem for the last 4 days and has had similar update problems in the past but successfully updated within a four hour period. I have talked with Sirius and have had the radio signal re-sent to the car no less than four times to no avail. This Tuesday will be the fourth time her car will have been looked at by the specially trained Ford Tech for Sirius related problems who is at the dealership one day a week.

Also, she can have the radio set to a FM or Sirius frequency station and when she starts the car, it will automatically switch to the USB and the same song - out of 623 songs on the USB!

Another flaky thing which has happened since we purchased the car and has been happening more frequently recently, is when she starts the car the volume for the nav system, radio, and bluetooth will go to very low and you cannot manually or by steering wheel controls adjust the volume without turning the engine off, opening the door and closing it (as if you exited the vehicle), and then re-starting the vehicle.

Of course, when I take her car in for her it is returned to us as "No trouble found"!

 

Thanks for responding. I've received the message sitting in my driveway and also while driving on an open road. I was thinking it might be related to satellite reception but it seems odd to experience the problem intermittently. I can request the information, wait and cancel and then seconds later, request again and the data pops right up. Maybe it does get stuck and has to be reset by a second try??? Just doesn't seem right to have to wait any more than 20 or 30 seconds for the data to load. 5, 10 or 15 minutes is just unreasonable especially when you're driving around and want to locate gas. This problem also occurs regardless of whether I use voice activation or hard-pressed buttons on the touch screen.

 

Wow, I'm glad you responded. I'm not having the other issues you speak of but this data load issue is a little annoying. Sirius says the problem is with Sync by Ford and the Ford dealer says data can take up to 10 minutes to acquire. Makes no sense to me. Seems like a handshake problem between Sirius satellite data feed and Sync. When you're driving around looking for gas in an unknown area, 10 minutes is a looooong time to wait to find out where it might be!