Warranty Question
Thread Starter
|
Elder User
Joined: Jul 2013
Posts: 521
Likes: 1
From: Dunnellon, Fl
Warranty Question
I want to and went to buy a new 2012 F350 leftover - everything is good except that Ford.com says the truck was initially put into service In September of 2012 and therefore my warranty will expire in September of 2015 instead 2016.
Dealer says it's an error and will be corrected AFTER I buy the truck, so far I have been unable to get a straight answer from Ford.
Anyone have any experience or information about being able ot change the original date a vehicle is put into service ?
Dealer says it's an error and will be corrected AFTER I buy the truck, so far I have been unable to get a straight answer from Ford.
Anyone have any experience or information about being able ot change the original date a vehicle is put into service ?
Lead Driver
Joined: Jan 2002
Posts: 8,640
Likes: 4,727
From: Itinerant
I want to and went to buy a new 2012 F350 leftover - everything is good except that Ford.com says the truck was initially put into service In September of 2012 and therefore my warranty will expire in September of 2015 instead 2016.
Dealer says it's an error and will be corrected AFTER I buy the truck, so far I have been unable to get a straight answer from Ford.
Anyone have any experience or information about being able ot change the original date a vehicle is put into service ?
Dealer says it's an error and will be corrected AFTER I buy the truck, so far I have been unable to get a straight answer from Ford.
Anyone have any experience or information about being able ot change the original date a vehicle is put into service ?
As you know already, believe nothing.If they can fix after the sale they can fix it before if they want to sell it.
Thread Starter
|
Elder User
Joined: Jul 2013
Posts: 521
Likes: 1
From: Dunnellon, Fl
That is what I am thinking - I don't want to have to walk away from this deal - I am happy with everything else - but am concerned about the warranty issue - was kind of hoping that the Ford Service person would chime in and be able to shed some light on the issue. Bottom line - if the warranty issue cannot be resolved I will have to pass on the deal. I did suggest that they supply me with an extended warranty at their expense - but that idea has not gotten any traction yet - maybe as they see me walking out the door.
Lead Driver
Joined: Jan 2002
Posts: 8,640
Likes: 4,727
From: Itinerant
They build new trucks everyday and the lots have plenty of others sitting on them. We all now how it is when you see/ want that particular one and then will start rationalize in our heads even though the voice in the back of your head is saying don't do it.
Official Ford Rep
Joined: Oct 2010
Posts: 3,123
Likes: 6
I want to look into this for you. If you've got it, send me the VIN for this particular truck via PM and I'll do some research.
Thanks!
Crystal
Thread Starter
|
Elder User
Joined: Jul 2013
Posts: 521
Likes: 1
From: Dunnellon, Fl
Thanks
Dan
Last edited by djm1204; Jul 24, 2013 at 08:32 AM. Reason: spelling correction
Trending Topics
Super Moderator
Joined: Aug 2008
Posts: 37,375
Likes: 1,861
From: Frederick, MD
If Ford will put in the writing the warranty period and miles then I would consider the purchase.
Crystal should be able to do that through the dealer for you.
Crystal should be able to do that through the dealer for you.
FTE Stories
Ford Trucks for Ford Truck Enthusiasts
2027 Ford Super Duty Buyer's Guide (Every Model, Engine, & Package)
Brett Foote
Top 10 Ford Truck Tragedies
Joe Kucinski
AEV FXL Super Duty - the Super Duty Raptor Ford Doesn't Make
Brett Foote
Lobo Vs Lobo: Proof the F-150 Lobo Should Be Even Lower!
Michael S. Palmer
Ford's 2001 Explorer Sportsman Concept Looks For a New Home
Verdad Gallardo
10 Best Ford Truck Engines We Miss the Most!
Joe Kucinski
2026 Shelby F-150 Off-Road: Better Than a Raptor R?
Brett Foote
2027 Super Duty Carhartt Package First Look: 12 Things You NEED to Know!
Michael S. Palmer
10 Most Surprising 2026 Ford Truck Features!
Joe Kucinski
Thread Starter
|
Elder User
Joined: Jul 2013
Posts: 521
Likes: 1
From: Dunnellon, Fl
I'm sure it will get worked out - I want the truck - they want to sell the truck - and I think it was just an error because the truck was originally delivered to an up-fitter's location rather than the dealer's lot.
Official Ford Rep
Joined: Oct 2010
Posts: 3,123
Likes: 6
I've reached out to a few of my sales advisors to get a definitive answer for you. I'll touch base with you once I have a response.
Thanks!
Crystal
Official Ford Rep
Joined: Oct 2010
Posts: 3,123
Likes: 6
Hey djm1204,
I was able to verify that once the dealership sells the vehicle and it is reported as sold, the warranty start date will update. Let us know if you decide to buy it!
Crystal
I was able to verify that once the dealership sells the vehicle and it is reported as sold, the warranty start date will update. Let us know if you decide to buy it!
Crystal
Thread Starter
|
Elder User
Joined: Jul 2013
Posts: 521
Likes: 1
From: Dunnellon, Fl
Crystal,
Thanks - I went ahead and bought the truck this afternoon - thanks again for your assistance - it is one of the things that helped me make my final decision to go ahead and get the truck - knowing that legitimate help from Ford is available if needed.
Maybe you want to forward this to your boss on my behalf so she or he can see that your presence here on the forum does in fact result in sales, besides good will, for Ford.
Thanks again
Dan
Thanks - I went ahead and bought the truck this afternoon - thanks again for your assistance - it is one of the things that helped me make my final decision to go ahead and get the truck - knowing that legitimate help from Ford is available if needed.
Maybe you want to forward this to your boss on my behalf so she or he can see that your presence here on the forum does in fact result in sales, besides good will, for Ford.
Thanks again
Dan
Official Ford Rep
Joined: Oct 2010
Posts: 3,123
Likes: 6
Crystal
Thread
Thread Starter
Forum
Replies
Last Post