Ford customer service!
Thread Starter
|
Tuned
Joined: Dec 2010
Posts: 460
Likes: 51
From: Washington state
Ford customer service!
With all the negativity about Ford customer service I would like to report a very positive experience. My primary water pump went out Friday at 23,500 miles and after inspecting and confirming the failure the dealer loaned me a F150 to drive keeping my truck over the weekend. It was the first 6.7 water pump they had ever changed. When I picked it up Monday they had installed the new pump, 3 gallons of new antifreeze, given the vehicle a multi-point inspection, checked and filled all liquids if needed and tested the PH in the secondary system. All of this was done for no charge. They could have been cheap and changed the pump reinstalling the old coolant but did not. Thank you dealer and Ford.
Logistics Pro
Joined: Oct 2010
Posts: 3,597
Likes: 63
From: Texas
I think they require Perrier water...........
Good to hear something positive for an outcome although the pumps failing as a whole is insane.
Good to hear something positive for an outcome although the pumps failing as a whole is insane.
Post Fiend
Joined: Jun 2003
Posts: 5,983
Likes: 2
I often wonder. Well I don't wonder at all. I can tell you for a fact that my dealer just goes to the tap.
Trending Topics
Senior User
Joined: Sep 2010
Posts: 421
Likes: 1
From: League City, TX
I am ashamed to say that the second set of FX4 rancho shocks when out at 23,000 miles. I decided to not have the second set installed. Instead, I bought the new Bilstein 5100's - based on a video and recommendations from the members here that clearly have very poor judgement in the trucks that they purchase.
All the sorry Ford people (customer service) could do is to give me the 200,000 diesel plus package. Shame on me.
All the sorry Ford people (customer service) could do is to give me the 200,000 diesel plus package. Shame on me.
FTE Stories
Ford Trucks for Ford Truck Enthusiasts
10 Things Every Truck Owner NEEDS (2026 Edition)
Michael S. Palmer
Rezvani's Latest Post-Apocalyptic Monster Is a Ford F-150 Raptor Underneath
Verdad Gallardo
Top 10 Most Expensive Ford Trucks Ever Sold on Bring a Trailer
Joe Kucinski
2027 Ford Super Duty Buyer's Guide (Every Model, Engine, & Package)
Brett Foote
Top 10 Ford Truck Tragedies
Joe Kucinski
AEV FXL Super Duty - the Super Duty Raptor Ford Doesn't Make
Brett Foote
Lobo Vs Lobo: Proof the F-150 Lobo Should Be Even Lower!
Michael S. Palmer
Ford's 2001 Explorer Sportsman Concept Looks For a New Home
Verdad Gallardo
10 Best Ford Truck Engines We Miss the Most!
Joe Kucinski
Thread
Thread Starter
Forum
Replies
Last Post
Texas Bob
6.0L Power Stroke Diesel
9
Jan 24, 2020 11:37 AM
PaulzF150
Ford Inline Six, 200, 250, 4.9L / 300
5
Jan 14, 2011 10:36 PM
Hotrod_ace
1999 - 2016 Super Duty
45
Jan 27, 2010 06:38 PM