DEF Pump Failure
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5th Wheeling
Joined: Aug 2006
Posts: 30
Likes: 0
From: British Columbia, Canada
DEF Pump Failure
Took my 2011 F350KR truck in for a service at 34,000km(8000 km oil change) with the check engine light on and they said the code thrown was a DEF pump failure. The gal at the service counter said there were no pumps available and it may take a while to get one in. I got pressure to rent a replacement vehicle after asking about a loaner vehicle while the warranty work was completed. Got tag teamed from the service gal and the service writer gal suggesting I should have purchased the extended warranty. I left the counter before I lost it, found my sales manager who within 10 minutes had a pump coming and loaner vehicle keys in my hand. What a terrible first experience with the service counter while requiring warranty work on an $80K truck purchased 10 months ago.
I was going to wait to purchase extended warranty coverage just prior to the 3 year mark but maybe there would be a need if any other warranty work pops up.
Thank goodness for the sales staff at my dealership for going the distance.
John
I was going to wait to purchase extended warranty coverage just prior to the 3 year mark but maybe there would be a need if any other warranty work pops up.
Thank goodness for the sales staff at my dealership for going the distance.
John
Super Moderator
Joined: Aug 2003
Posts: 25,479
Likes: 742
From: Isanti, MN
Hi John,
Amazing to hear how differently you were treated between the sales and service departments at your dealer. I wonder why your sales manager was able to get a pump ordered when the service guys couldn't?
Amazing to hear how differently you were treated between the sales and service departments at your dealer. I wonder why your sales manager was able to get a pump ordered when the service guys couldn't?
Elder User
Joined: Feb 2010
Posts: 700
Likes: 0
From: Northern Il/Cabin in Wi
Beat me to it, have the same question......................
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