I bet Clay has a phone number for them and could make a call.

555 is the fictional prefix that's always used in movies. Maybe they're in Hollywood.

 

I am happy to do that for you Mike

 

Aeroforce is a good company. I will admit that they can be slow to answer emails. When the long delay to get one was happening last year, I got good support via email, but it took a couple days each time. You may try their forum as they tend to answer questions quick there.

They are a pretty small firm with a good product, so think about it this way. They may have hundreds of emails and calls each day to deal with. Some important (liike yours) and some that are just questions about their product that are probably already answered on the site. Many companies just do not have the resources to have a tech line. I know from the emails I was getting, the guy helping me was doing it at night after a regular job. I am sure they will send you a cable ASAP to correct the problem.

 

I received an email from them 2300 last night. All it said was "What was the problem with your order?"

My Response "There is no OBD cable in the package. I tried calling but every number listed did not work."

Theirs, "Sorry about that. Cancel the dispute and we'll get one out ASAP."

Mine, "No offense but I would feel more secure canceling after shipping confirmation sent. Do still have my shipping info?"

Theirs, "Yes I still have your shipping info.. I'll get the cable out as soon as I can."

I'm not bashing the guy but after dealing with guys like Clay I've been spoiled with GREAT customer support!

Thanks for all everyones ideas and suggestions!

 

I have the dual set up and love them... Once you get this all straightened out and them working you will be happy

 

Updated original post see above...

 

glad it got worked out.