Updated: Aeroforce Interceptor first impressions.....
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Joined: Feb 2009
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Cargo Master
Joined: May 2010
Posts: 3,047
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From: Snohomish, WA
Aeroforce is a good company. I will admit that they can be slow to answer emails. When the long delay to get one was happening last year, I got good support via email, but it took a couple days each time. You may try their forum as they tend to answer questions quick there.
They are a pretty small firm with a good product, so think about it this way. They may have hundreds of emails and calls each day to deal with. Some important (liike yours) and some that are just questions about their product that are probably already answered on the site. Many companies just do not have the resources to have a tech line. I know from the emails I was getting, the guy helping me was doing it at night after a regular job. I am sure they will send you a cable ASAP to correct the problem.
They are a pretty small firm with a good product, so think about it this way. They may have hundreds of emails and calls each day to deal with. Some important (liike yours) and some that are just questions about their product that are probably already answered on the site. Many companies just do not have the resources to have a tech line. I know from the emails I was getting, the guy helping me was doing it at night after a regular job. I am sure they will send you a cable ASAP to correct the problem.
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Laughing Gas
Joined: Feb 2004
Posts: 1,080
Likes: 1
From: Elsinboro, NJ
I received an email from them 2300 last night. All it said was "What was the problem with your order?"
My Response "There is no OBD cable in the package. I tried calling but every number listed did not work."
Theirs, "Sorry about that. Cancel the dispute and we'll get one out ASAP."
Mine, "No offense but I would feel more secure canceling after shipping confirmation sent. Do still have my shipping info?"
Theirs, "Yes I still have your shipping info.. I'll get the cable out as soon as I can."
I'm not bashing the guy but after dealing with guys like Clay I've been spoiled with GREAT customer support!
Thanks for all everyones ideas and suggestions!
My Response "There is no OBD cable in the package. I tried calling but every number listed did not work."
Theirs, "Sorry about that. Cancel the dispute and we'll get one out ASAP."
Mine, "No offense but I would feel more secure canceling after shipping confirmation sent. Do still have my shipping info?"
Theirs, "Yes I still have your shipping info.. I'll get the cable out as soon as I can."
I'm not bashing the guy but after dealing with guys like Clay I've been spoiled with GREAT customer support!
Thanks for all everyones ideas and suggestions!
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