Originally Posted by Biggziff

I guess logically it wouldn't make sense to have your best trained techs doing oil changes. You'd want the lesser trained/paid/experienced people doing that as the task is very simple and requires little mechanical aptitude. So ya...the oil change guys should be trainees or dedicated oil change, tire rotation, etc techs, no? I certainly wouldn't expect to have the lead diesel tech changing my oil. That's poor management and a waste of an important resource. How would you like to be the guy with the serious diesel engine issue and be told you have to wait for the tech to change someone's oil?

Point is...this stuff happens...either by someone overlooking something or a parts failure or both. The OP didn't say if he tried to see if the filter was loose or not, but it sounds like maybe it wasn't tightened enough to seal completely. Maybe they replaced the filter? Either way, without knowing if this was a one time thing or not it seems pretty rash to jump to the idea that the dealer's
service department is crap and not to be trusted.

Just my opinion, but stuff like this bothers me. Everyone these days seems ready to jump down everyone else's throat before considering the options. Would I be upset if it were my truck? You bet, but I'd take the opportunity to see how the dealer handles the issue and use *that* to formulate my opinion.

Everyone makes mistakes...it's how you clean them up that shows who you are.

Originally Posted by Marauder92V

I agree in theory, but do they charge a cheaper labor rate?