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If you still have your core, maybe you can try a different Interstate retailer?
This is what I would try if you still have your core. In my little town of 5000 there are 8 places to get interstate batteries and anyone of them can warranty a battery.
I smell something crappy there Jason. The snow plow commercial comment the previous post said, maybe this is their out to replacing a shot battery-s', is it right, no. I'd raise cain and call the numbers Clux put up. Good luck
because of this experience you've had, i'll never buy an interstate battery. i bought motorcraft's because i trust oem and had a bad experience with "canadian tire"(cambodian tire) brand batteries .... but maybe costco's next time!
I can't think of a single reason why an Interstate dealer would attempt to dishonor a warranty situation for which they'll be completely reimbursed by Interstate. Who were they "protecting"? A bad battery is a bad battery.
Since I don't live in an area where plows are hanging off front bumpers, I need to ask, "Does everyone with a plow only do it for the money?"
Your beef isn't with Interstate, but that business themselves. Remember, especially if you are in a small town of 30,000 or so, word of bad service travels quickly.
The guys I originally bought them from used to have their car audio shop right across the street from my office. They moved back in October to a different county with this rep that I dealt with today. I told him where I live and he said, Parkville isn't my territory and I explained to him that they moved their office right down the street from him. He didn't seem to care. I had asked the guys I bought them from if they warrantied them and they aid that the rep had to test and okay any warranty and suggested that I go right to him, so that's why I was dealing directly with him. Pop, the county I was in probably has 700,000 people in it. He didn't care about me.
As far as me being commercial. I am a Chiropractor that uses this truck for driving to work and running my wife's horses and my camper around. I plow 5 properties, 3 RiteAid's and 2 Bank of America's. I'm hardly doing what I would call severe duty with the truck.
I went by there to get my "FREE" replacement, but I was told that when you put an Interstate in a diesel application, it is considered commercial duty, so the warranty drops down to a 15 month free replacement with a 36 month pro-rate.
WTF bro! Damn that is some underhanded BS!
I wouldn't be surprised if they turned around and submitted a full reimbursement claim to Interstate for the battery!
What that dealer did was crap, but the fact that Interstate even has that fine print makes me very happy I now only buy all my battery's from Costco.
Just after Christmas, I just had to replace both batteries in my wife's Excursion. I pulled 'em out and saw one was a Die Hard and the other was a Kirkland brand (Costco) battery. I kind of scratched my head at that one because I know better than to buy only one battery for diesels.
So I took them both in to the local Costco and the guy looked up my info in his computer and told me I had purchased the Kirkland battery in May of '08. That made sense because that was about 10 months after I had to move my daughter and her husband in with me, which caused the fundage in my savings account to wither and die, LOL!
So, of the two Die Hards I had purchased back in December of '04, one lasted 6 years and the other pootered out in 3.5 years.
Anyway, because the one Kirkland battery was withn the 36 month full replacement window, I only had to buy one battery, but walked out of there with two new ones!
That made Stew a very happy person!
Those Die Hards bought in December of '04 were the last batteries purchased that weren't from Costco.
...I put one in my wife's Expy and the others in my truck...I could have taken the battery out and switched it with my wife's and drove my wife's expy over and they would have replaced it for free, but I didn't want to be dishonest...
I do not see anything dishonest about utilizing the expy.
Originally Posted by kdv
The distirbutor may have felt your a commercial duty truck due to the plow hanging on the truck.
Originally Posted by HKusp
...As far as me being commercial...I plow 5 properties, 3 RiteAid's and 2 Bank of America's...
I think plowing for a fee would make you commercial.
I use Autozone batteries in my vehicles because of their warranties and they are everywhere. I have returned some over the years and never had a bad experience.
By far the best batteries I have ever had are Motorcraft. They went 105,000 miles in the 6.4 with out a problem and when one finally died I went with Motorcraft again. The original ones were 750 CCA and the new Motorcraft ones I just got were 850 CCA. Never ever buy Autozone or Kragen batteries they are by far the worst ones out there. In the 7.3 I am on my fourth set in only 9 months, yes the warrantee is hassle free but it comes to a point where I cant trust the truck to start in cold weather or if I listen to the radio with the truck off for more than an hour it wont start. I want to try Odyssey batteries next, I hear they are almost impossible to kill. Odyssey PC1750T
Sorry, but i have to disagree with the " i will never buy an Interstate battery" because of an isolated incident like this.
The dealer told you that a rep has to test the battery ? That is BS. If the battery dealer says the battery is bad, it is bad. The driver puts it on the truck as warranty.
FWIW, I have not had good luck with the Interstate batts in our fire trucks or other emergency vehicles, but the city mech shop seems to like them.
On the Oddesy batts, why on the site would they say that the design life is 12 years but the typical duty life is 6 to 8 years?
Not that 6 to 8 years wouldnt be awesome, but it is only half to two-thirds of the design. Just wondering.
Personally, I go with the Wal-Marts with the 3 year free replacement and switch em out at 2.5 yrs.
The following comment from a long suffering Houston NFL team fan...
On the other hand....were they Steelers fans and you had on your Ravens jersey? Shoulda took them some brats.
I would not bad mouth the hole company because one a**hole does not know how to run his little business. I personally like interstates, and have worked in several shops that sell them. I had a friend come in with an interstate that said it was 6 years old (car had been sitting), since he was a very good customer, I pulled a few of the punch tabs out and warrantied it. Interstate never gave it a second look. Just before we were solled to NTB I got 2 for my 7.3 (1,000ca, 850cca) at $196 with tax for both, no problems what so ever.
In 2004 I put one in a 1981 f100 I had, then in 2005 it got wrecked, hit in the RF corner (where batt is located) truck was totaled, frame bent radiator smashed, front end twisted, trans draging on the ground could not even open the hood, but the batt was flipped upside down, went to the tow yard the next day, and cut the batt out of the truck put it in my next truck, then into the plow truck I bought after that. That same battery worked beutifully until the time I sold my last truck early 2010.
Get a hold of interstate and have that dealer shut down if he does not scare away all his customers before then.
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