Interesting article
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Joined: Aug 2002
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From: BC, Canada
Thread Starter
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Hotshot
Joined: Aug 2002
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From: BC, Canada
Interesting article
Unfortunately yes.
We see it at our dealership all the time. They keep cutting back labor times so we dont have time to properly diagnose things anymore. Quite often the time they pay to fix something is totally unrealistic.
There is a group of techs at www.flatratetech.com that has started a class action law suit against Ford in hopes of making things a bit more fair. I guess we'll see what happens.
We see it at our dealership all the time. They keep cutting back labor times so we dont have time to properly diagnose things anymore. Quite often the time they pay to fix something is totally unrealistic.
There is a group of techs at www.flatratetech.com that has started a class action law suit against Ford in hopes of making things a bit more fair. I guess we'll see what happens.
Postmaster
Joined: Apr 2001
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Interesting article
...."Ford determined that it had been paying for excessive labor time on hundreds of jobs -- from transmission repairs to engine replacements. "
Gee, the rest of us have known this for years. Funny how it only matters when the shoe is on the other foot. If 35% of your repairs are manufacturer warranties, it would seem prudent to spend half of that 12 billion expense in better up front quality control issues. Can't feely any sympathy for Ford on this one.
Gee, the rest of us have known this for years. Funny how it only matters when the shoe is on the other foot. If 35% of your repairs are manufacturer warranties, it would seem prudent to spend half of that 12 billion expense in better up front quality control issues. Can't feely any sympathy for Ford on this one.
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Joined: Nov 2001
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From: Topsfield, MA
Interesting article
They said that some jobs they allotted too much time, where they could beat the set time. Also, they have jobs where they couldn't complete in the alloted time. Doesn't that mean eachother is cancelled out...
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Joined: Aug 2002
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From: BC, Canada
Interesting article
It seems that there are way more that you can't do in the alloted time than ones you can 
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Interesting article
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From: Cleveland, WI USA
Interesting article
I agree with aerocolorado.
It takes a lot of nerve for a manufacturer of anything to complain about how much "warranty work" is costing them. Most intelligent people would think "Hmmm. Maybe we should make a better product." instead of "Hmmm. Who can we get to pay for OUR mistakes?".
As much as it pains me to say this, that's the number one reason I'll buy a Huyandi SanteFe before I buy a Ford Escape.
Kevin K.
It takes a lot of nerve for a manufacturer of anything to complain about how much "warranty work" is costing them. Most intelligent people would think "Hmmm. Maybe we should make a better product." instead of "Hmmm. Who can we get to pay for OUR mistakes?".
As much as it pains me to say this, that's the number one reason I'll buy a Huyandi SanteFe before I buy a Ford Escape.
Kevin K.
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Aug 14, 2002 12:15 AM