WSJ article on Ford today
Thread Starter
|
Super Moderator
Joined: Apr 2004
Posts: 34,499
Likes: 2,811
WSJ article on Ford today
Talks about Mulally, more cuts, possible sale of Volvo and possible death of Mercury.
Ford Eyes More Cuts As Recovery Advances - WSJ.com
Ford Eyes More Cuts As Recovery Advances - WSJ.com
Last edited by 85e150; Apr 23, 2008 at 05:29 PM. Reason: add
Post Fiend
Joined: Oct 2003
Posts: 9,176
Likes: 4
From: Western Central NV
My opinion is Ford may be doing all that, but until they take control of how their dealerships treat their customers Ford is going to keep stumbling. My fleet has gone from ALL FORD to only owning one Ford & GMs. I would of bought a used Ford instead of a used Chevy but the Ford dealership has such a bad reputation, & I couldn't even get anyone to talk to me about the truck they had for sale that I ended up with a Chevy.
Until Ford does something to change their dealerships into customer friendly dealerships I won't be running out to BUY FORDS.
Until Ford does something to change their dealerships into customer friendly dealerships I won't be running out to BUY FORDS.
Post Fiend
Joined: Jun 2002
Posts: 13,873
Likes: 3
From: Atlanta GA
Until Ford starts paying reasonable rates for repair work (Automotive Technicians | Mechanics | Auto Techs | Auto Advice | Auto Tech Forums | Ford Techs | GM Techs | Chrysler Techs | Toyota Techs | Honda Techs | Nissan Techs | Volvo Techs | Land Rover Techs | Diesel Techs | BMW Techs | Volkswagen Techs | Lex), the downward slide will likely continue. It may be too late already because many master mechanics that have left Ford will probably never come back, even it the rates (hourly$/flat rate) go back up.
I think what Ford has done in the service department has poisoned the whole dealership from the top down at many places.
When you have dealerships in Maine winning class action type lawsuits against Ford because of their warranty rates, you have problems.
What Ford has done is destroy "brand loyalty" not only in their customer base, but, their dealer base as well. Such a bold move.
I think what Ford has done in the service department has poisoned the whole dealership from the top down at many places.
When you have dealerships in Maine winning class action type lawsuits against Ford because of their warranty rates, you have problems.
What Ford has done is destroy "brand loyalty" not only in their customer base, but, their dealer base as well. Such a bold move.
Thread Starter
|
Super Moderator
Joined: Apr 2004
Posts: 34,499
Likes: 2,811
One of the things that kept me off the Toyota lot years ago was the rep Toyota dealers had for being first class a h . Meanwhile, I got good service at Ford and LM. I took the car in for service & they'd fix everything without a question, including the tsb and secret stuff. I'm a little skeptical of the local dealers now, but with no plans to buy, it doesn't matter. I found a couple of good independant guys who work Ford/and the others.
Note in the article they talk about Fords turn around in quality saving $1 billion in warranty claims per year. A couple of years of that and your talking real money....
Note in the article they talk about Fords turn around in quality saving $1 billion in warranty claims per year. A couple of years of that and your talking real money....
Thread
Thread Starter
Forum
Replies
Last Post
yardbird
General NON-Automotive Conversation
4
Mar 13, 2006 09:46 PM
