Tech notes on my invoice state: Road test to check pids, turbo psi low 16. Later down states recondition turbo and diesel LOF.......cleaned vanes/CHRA.

Here is the problem. I disassembled the turbo and found that it had not been clean/reconditioned or even disassembled. The turbo was caked with about 3 layers of carbon on both surfaces where the vanes move and where the cam is. The unison ring shows sever wear where it has been binding.

I complained to the service & parts director about the quality of work done on my truck and here is his response:

"The EGR cooler was causing an overheating issue. Check the repair with Ford’s Technical service bulletin, it was followed on all aspects. It did call for the turbo to be reconditioned and this Consist of cleaning coolant out of the turbo, but does not include disassembly. The unison ring is only replaced when the ring is cracked. So the turbo replacement was not justifiable at that point and time. It has been Presented to Ford for consideration to be replaced and the request was denied, we stand behind the manufacture on there decision.

The issue with the torn IPR screen being torn, it would not have went any distance in that condition or would not start because it cause low ICP and in most cases it would not start in that condition. We will decline any assistance towards the IPR replacement."


Q1 What is Fords official procedure for reconditioning a turbo?
Q2 I found a torn IPR along with a torn oil valley screen when I decided to replace the STC fitting. Is he correct that I should not have been able to drive or start truck? Why was I able to for several weeks?

They also left off a cab to frame bolt which I found crushed under my battery. Battery is now deformed and bulging where bolt was under it.Forgot to tighten an intake bolt and oil filter base bolt. Stripped out the treads on one of the valve cover gaskets holes (backmost next to firewall). Apparently were not to clean when they replaced oil cooler which I believe resulted in dropping junk into oil valley and torn oil valley screen and ipr screen.

 

I hope you took pictures, which I think you did???? I would call Ford customer care with your "evidence". The service guy is obviously WRONG about being able to drive the truck with a torn IPR screen. Did you get lucky with it?? yes, but he's still wrong. If you still don't get satisfaction then post the dealer's name here so that people will be aware of their quality of work and their business practices.

 

Back in June when I originally posted the problem the first response from this forum was regarding the quality of the dealer that did the work. After my investigative tear down I can tell you this dealer has caused nothing put problems with its customers. It has a 1 1/2 star rating on yellow pages and the 2 reviews are bad. I haven't even posted my ordeal with them.

I suspect they charged warranty work to Ford that they did not perform regarding the turbo and I am waiting to hear from the Service director before I start to file complaints with the BBB and Ford customer service.

Here is my response to the directors dubious claim that Ford only required them to clean the coolant out of the turbo:

Hi XXXXXXX,

I believe that the service department focused on the blown head gaskets and forgot to properly clean the turbo as per TSB 06-23-2. I think they forgot about the low power issues I had initially complained about due to the HG's. Had the tsb procedure been followed, I feel the tech working on my truck would have seen the turbo had to be replaced. I think the service department missed an opportunity to do the right thing by submitting the turbo when it was in the shop for the head gaskets. That is a mistake that I am having to pay out of pocket for and honestly feel the service department dropped the ball on.

Part of that TSB states: "these concerns may or may not be accompanied by one or any combination of the following dtc's." one of the stated symptoms was smoke which I stated on invoice 66851 B Line one. Line 7 tech states REINSTALLED GLOW PLUGS AND ROAD TEST TO CHECK PIDS, TURBO PSI LOW 16. LINE 11 RECONDITION TURBO AND DIESEL LOF. LINE 12 CLEANED VANES / CHRA.

I went to the dealer today and pulled the file you have on my truck. One of the tech notes from 4/21/2010 when my truck was in your shop for HG's states checked CHRA and turbo is leaking oil from exhaust side. The tsb states it should be followed for turbos that are coked due to oil leaks and where cleaning might be possible instead of replacement.

I looked up TSB 06-23-2. http://ww2.justanswer.com/uploads/n9...8_215459_6.pdf. Step 3 states: Perform a turbo bearing clearance check following WSM 303-04D. Replace turbo charger is it fails bearing clearance check. The turbo has excessive radial play, has a severely worn unison ring pointing to long term sticking and had excessive carbon build up. When I did a tear down of the turbo it was clear the turbo had not been cleaned as per the TBS procedures. I just do not understand how all these things could have been overlooked. The tech notes point to the classic symptoms for this TSB and I am fairly certain your service techs are knowledgeable enough and have had experience with this particular issue on many other 6.0's.

Please explain to me what authorized Ford procedure was followed for turbo cleaning when coking if found due to an oil leak as identified per the service tech notes?

 

Yea, I really want to know what dealer it is, I need to avoid this place!

 

I think you're taking the proper steps. Keep documenting and photographing your evidence and keep after Ford Customer Care. You obviously have a case with a deceptive dealer and/or tech making fraudlent claims. These kind of folks give Ford AND good reputable tech's a bad name and NEED to be weeded out of the herd.

 

Dealer is Valley Ford Lincoln - Mercury of Hanford, California. They are the only game in town and are owned by Keller who own's a GMC/Buick dealer as well.

 

We post the dealers we are happy with, I think the desceptive dealers should also be posted. Fair is fair and maybe it will straighten one or two of them out.

 

sadly enugh the tsb you listed is no longer valid. you should be looking at tsb 09-08-03 for the latist info. as well as the pc/ed.
ford in noway would ever pay us 1 hour labor to dump water out of a turbo, thats not gonna happen.
I would suggest possibly calling ford at 1800 392 3673. maybe they would like some pictures.