One other thing to consider is that Lifted trucks are more difficult to work on..

 

IMHO, a lifted truck has it's purposes but heavy towing is not one of them. Use a truck for its intended purposes. Looks does not equate towing.

 

lifted trucks take more to get them moving, thus lowering the ability to tow.
Marginal but it chips away at it.

 

Nice looking truck. Are those Fox shocks?

 

Commercial and private are 2 different things.

 

Its commonplace practice to submit pictures for an engine replacement. Photos can be the difference between a long block and a short block. We learned a long time ago "DOCUMENT, DOCUMENT, DOCUMENT". Back up all of your decisions with proof that you've done sufficient diagnostics. The "Now we have to submit pictures" response is talking about something that needed to be done anyway. I wouldn't think too much about it.

 

UPDATE #2, So now they have the engine but they are waiting for "accessories" like gaskets and stuff that is what the service writer told my bro. Also once all the "accessories" get in stock he will be put on the "LIST" to get his truck repaired. That's ridiculous, Put on the "list". He is going to try and get his truck moved to another dealer but it might be to late.

 

Wow! I just read the full 6 pages and all I can say is it sounds like your brother is getting his chain jerked around.

If you don't mind can you tell us who the dealer is? I don't want to be within 100 of them!

 

Just some food for thought....


What appears to be "ridiculous" to you might actually be beneficial.


Quite a few dealers have a limited number of senior master technicians. Putting your truck in line for one of those guys rather than just anyone without nearly the amount of experience means the job will most likely be done right the first time.


Dealers are under quite a bit of pressure to get vehicles in and out quickly, and even more pressure to have the job done right the first time.


To customers it appears that they are getting jerked around. To the dealer they are often trying to provide you with the best service they can. To the tech that will be working on your truck, he's going to spend 2 days getting it done when in that time he could have worked on 5 others. That's 5 more customers "waiting in line". Gotta look at both sides of the coin.


Or it could be one of those bad dealers that do jerk their customers around. Some exist, although they are becoming fewer and fewer.

 

There has been times a customers vehicle has sit outside until I could get free. But if you're in a hurry, I'm sure you can tell the service manager that one of the oil change guys will be fine to work on your truck.

 

lmfao!! I'm sure he doesn't want an oil change guy working on it. That's a little extreme and most of the time all it takes is a little better communication from the Service Manager. That's the part that always bugs me. Tell me it's gonna be X days or whatever and then stick to it or give me updates proactively if things change. Don't tell me it'll be tomorrow and then I have to wait a month without hearing anything from you.

 

You ain't ever rode in mine.......
(Just kidding)

 

Mine either

 

Pocket, vloney and FatOldGuy -

There is so much truth in what you gents have stated. I am THE only dedicated truck tech and diesel specialist in my dealership with a helper. I used to have a team of 4 techs all of whom have left for various reasons. Replacing them has been nearly impossible and some of the guys we hired were not very good and did not last. It is not unusual for Ford technicians to have a great dislike for trucks and especially diesels and I hear it almost every time I attend training courses at Ford. There are still technician that do want to work on these trucks and some, like myself' are just sick enough to want to work on nothing but trucks... but make no mistake, our numbers are dwindling. When I eventually leave, my dealership WILL be screwed.

I can tell you that every day and all week long, I have to shuffle work around sometimes pushing big jobs back or chipping away at big jobs a little at a time as I have time here and there. At some points I have to cut off appointments just to get caught up. Myself and I am sure most dealerships do care about you the customers, and would love to be able to get you in and out in as timely manner as possible. If you think you folks are the only ones who are frustrated, think again - I lay awake at night sometimes worried about the work piling up in the lot and the money I am not earning because of it.

I do hope the OP's brother gets his truck back before too much longer but a little patience may be beneficial as stated. JMHO

 

Good stuff...I do the same thing in my self owned business.....I can't retire..no pension and SS isn't cutting it. I just hope your getting paid much more then I am with benifits as well. Thanks for helping up here at DS.