I'm in the same boat. Something is missing here.

Signs of abuse would most certainly be flagged and denied warranty work. However, having mud isn't one of them.

There's more to the story that we haven't heard yet.

 

Call ford HQ in Dearborn and talk to them yourself , see what happens then go from there!

 

Interesting... You can't make it out of the dealer parking lot without getting mud on the bottom of the truck.

The concerns me, because for the first time I have to use to 4x4 ALOT around here and I bought premium care ESP as well.

At least you had full coverage to cover it - unlike the person with the 100,481 on the motor and it went...

 

Don't the advertisements always show trucks driving up the sides of granite cliffs and waving to mountain goats and stuff?

 

I play with rock cralwers and spend a fair amount of time in Moab. D60's are the axle to have when running big hp and big tires.

Busting D60 components with stock or nearly stock rubber in mud is a little hard to believe. Something is missing here...

Adam

 

Uh oh.

 

Another member's truck in the photo below::

 

I'm sorry, I just don't buy it.

I've never heard of a balljoint failure on one of these. Getting worn out and sloppy yes, but never to the point where the wheel came off. That includes all those running around with huge tires that place a lot more load on the suspension system and axles.

Either you hit something really hard with your truck and sheared off a joint, or a freak manufacturing defect just happened to strike when you were driving off road. You may well be telling the truth, but with the odds of this happening I know what I would believe if I were your service manager. At this point I'd just file a claim with your insurance company and call it a day.

 

Does the Prius even have ball joints??? Haha. I wouldn't doubt Chuck guys, not one that would lie about this. Also he is upset about his warranty being denied. Had he washed the truck before it was taken in there stands a chance it would have been covered. Its why I have the Geico MBI instead of the extended warranty.

 

Wow. That is a crazy story. Could you describe exactly what happened. I've owned 3 of the Dana 60 equipped F-250s. A 05,12, and a 13. Between the three I've put 461,000 miles on under heavy work conditions. Part of my job is towing a 5k trailer while hauling 3k in the bed off road to cell tower sites. The hardest wear and tear I've put on them is accessing 220 sites 3 times a year in the Mtns of West Virginia for the last 5 years. Usually these roads are washed out rutted and in overall horrible shape while being under engineered and steep. A usual practice of mine is pulling off the pavement, putting her in 4low locking the diff, and looking at my help and saying "Ford should be paying me for promo videos". The only Carnage I've managed to do to a dana 60 was exploding a Ujoint and dickering the axle shaft in the process. I also folded up the front driveshaft and put it into the floor board. Both of these issues happened on my '05 with over 250,000 miles on it at the time. Out of all those miles I replaced 1 ball joint between the 3 trucks.

These OEM balljoints are tough and any Dodge fanboy would sell his firstborn for such a freak of mechanical nature. So with that I say you either hit an IED in the mud or you had a very rare mechanical failure. If that failure happened as you stated Ford should probably drop the tough guy act with their commercials and instead video the Superduty with a bed full of packing peanuts running over pillow top speedbumps. If I wanted a pickup I would have bought a Dodge but due to the abusive nature of my work I needed a truck. In my opinion that D60 is boss minus the Death wobble which I've always cured with a $100 billstein steering dampener. Good luck with your insurance claim I hope it goes smoothly.

 

What kind of insurance? if you don't mind me asking

 

Guys....I'm not trying to "win anyone over" here, that's not gonna do any good at this point...nor am I blasting from the mountain tops "don't give ford any of your money buying an ESP warranty."

I'm relating my experience, that's all. Like I told the pencil neck "supervisor" : "so because the failure I experienced isn't an everyday occurrence, it CAN'T have happened?" I've got enough mechanical years in my life to know that's not the case. There's a first time for everything....

The warning, I'll repeat again, because these were almost their words verbatim: "do NOT submit your truck for warranty repair and leave any indication that you were using it in the manner we've seen it advertised as capable of, and in which its touted as to be sold and used." It just gives them an easy weasily way out of the contract.

I went through warranty first even tho I have full coverage because I was mistakenly led to believe that what I was doing was well within the trucks capabilities. As Matt said, if I had known some buildup of thick louisiana mud was grounds for them to deny my claim I sure would've cleaned it off. That's what I'm suggesting future readers to do.

 

Geico. When you buy a newer or within 12K miles new (I think) you can get it added to your insurance.


covers everything except normal maintance items.

 

So, maybe Ford should include the definition of "Superduty" in the warranty information. I live 1 1/2 miles down a dirt road, so my truck almost always has mud cake in the undercarriage.

 

Any picture of the body damage? That's the part of this thread that I would hate the most. Can fix the underside mechanicals easy enough. If your truck is tuxedo black metallic, might be tricky to match, wouldn't want any local dealer around me doing any body work on my truck. Wouldn't want a local dealer of any kind doing body work on my truck even if the truck was flat black.