Ford Engineering & Ford Extended warranty - both worthless
Thread Starter
|
1st Gear
Joined: May 2026
Posts: 1
Likes: 0
Ford Engineering & Ford Extended warranty - both worthless
My current truck is a 2021 King Ranch (previously owned a 2012 and 2017 King Ranch). I have 52,000 miles on it, and have the extended Ford Warranty
Background:
Over 6 months ago, my phone quit connecting to Apple Car play wirelessly. If you plug it into the USB port, it will work, but at times, the app running on the big screen, such as WAZE, will zoom in and then out several times quickly while you are driving along. Wireless is supposed to be wireless. My phone is not always plugged in.
In January 2026, i brought my truck to the dealer where I purchased it to have the tires balanced and rotated, and to fix the Car Play not connecting. I was called later that day and told it was ready for pickup. I went to the dealership the next morning (a Saturday) and they had not fixed the Apple Car Play issue. I had specifically told the service rep when I dropped it off about the issue, told her that I had read online that it is probably something called a APIM issue and to check it out. They brought around my truck and when the Car Play would not connect, I had them go get a manager out to show him. He tried to hook up his iphone to my truck; no luck. The service tech told me that they couldn't "replicate" the issue (WTH??!!). Manager says I will have to make another appointment to bring my truck back and they would call to set it up. Never heard back from them. Dealership also has gone through an ownership change, so perhaps that is part of their issue. Anyway, not going back to these clowns.
After not having this issue resolved, I finally found time to contact another dealer (actually about 5 miles closer to my home) and called to inquire about having this issue taken care of. The lady tells me that I can make an appointment to bring my truck in for diagnosis, but they don't know how many days it will take to do the test, or I can bring my truck on a Saturday morning (first come, first serve) and they will run a diagnostic on the truck to determine the problem, and then can set an appointment afterwards to have it fixed.
I brought my truck on Saturday, April 18 to the dealer. I wait about 2 hours for them to run the test and tell me that they need me to bring it back to run additional tests, but they think it is the APIM (and I had told them that) controller that was causing an issue. Service Tech tells me that they have 2 engines to replace that week ahead of me, but would call me to schedule a date to bring my truck back. Okay, fair enough, I take my truck and leave.
I had not heard from the dealer after several days, so I contact the service tech and ask him on Wednesday, April 22, when can I bring my truck in. He says he would check and let me know. 2 days later on Friday, April 24, he asks if I can bring it on May 5. I tell him no, can I bring it the following day on May 6 instead. He tells me that is fine and I bring it to the dealer and leave it with them.
I check my app daily to see where my truck is located. They put it on the back lot after i dropped it and it sat there and didn't move. On Monday, May 11, I go to the dealer to see the service tech to inquire about my truck. He is not there, but a very nice young lady says she would try to help me. Looks in the computer and can't tell me anything. Asks me to take a seat while she goes to find the automotive tech to get an update. After about 10 or 15 minutes, she comes back and says auto tech says they need to run more tests. More tests? The truck has been on the back lot since May 5 and not moved. Service tech calls me the next day to tell me that they are going to continue run tests and are waiting on the Ford Engineers to give them instructions on what to do next.
My truck, according to my app, does not get into the service area until Friday, May 15, and has not moved since then. At least I don't think it has, since the app will not update, so perhaps they have killed the computer or some other function to disable where it is. I text Service Tech today to inquire as to where the repair stands, and he informs me that the Wireless Projector is not working (duh, when you try to connect to Car Play that is the message that comes up that I had told them about when I dropped it off initially and even showed them a photo of the message). Informs me that they are waiting on the Ford Engineers to determine the next steps. Says I can come pick the truck back up until Ford tells them the next steps, but if they have to run another test, I have to bring it back in and leave it again and wait for the test to be run. As of this afternoon, service tech advises that they are still waiting for the Ford Engineers to respond with either approval to fix the vehicle or run yet another test.
Let me say this: the service tech has been very nice. Not as responsive as I would have liked, but friendly and I think trying to help. His explanation is that they have to email Ford each day and wait for a response before they can take the next step. It's taken 2 weeks to get this far.
What good is an extended warranty if Ford will not address or fix a problem timely? I am fortunate in that I have other means of transportation available to me, but what if you don't? How many of you can go without your vehicle for 2 weeks? What if you depend on your vehicle for your livelihood?
Some of you might be thinking that it is only a "technology issue with Car Play" and not that big of a deal since the car can still be driven. The point is that I spent money with Ford on an extended warranty to cover issues such as this, and brought my truck in to get it fixed. What if my truck computer just dies completely and none of the electronics work? Am i out of a vehicle for 2 weeks or more until the Ford Engineers decide what to do?
There was a time when automotive companies cared about their products and their customers. You do not build brand loyalty with nonsense like this. And when someone asks me how I like my truck, they are going to get an earful from me. Perhaps since I am past the "traditional" warranty period, this issue doesn't get reported in the reliability numbers that get published, so they are not concerned with fixing the issue. Or maybe they hope I will just give up and go away. I would like a Ford Engineer to be as inconvenienced as I have been without a vehicle to get to experience what I am going through.
In talking with some of my peers that own Ford trucks, I have heard several stories about engine and transmission issues, and the nightmare of trying to work through it with Ford and their warranty process. I do not recall at any point in the sales pitch to purchase an extended warranty any mention of "the Ford Engineers will dictate and decide when and if they will address any warranty claims, and be prepared to wait for them to email the dealer while you are without a vehicle."
I am very disappointed in this whole fiasco, and it is going to be very difficult to ever consider purchasing another Ford product. Heaven forbid that I have a catastrophic failure of any sort with the truck and expect any sort of service from Ford with this warranty. Think twice before you purchase a Ford product. I know that I will be hard-pressed to shell out $75K+ on a new Ford truck in the future.
Background:
Over 6 months ago, my phone quit connecting to Apple Car play wirelessly. If you plug it into the USB port, it will work, but at times, the app running on the big screen, such as WAZE, will zoom in and then out several times quickly while you are driving along. Wireless is supposed to be wireless. My phone is not always plugged in.
In January 2026, i brought my truck to the dealer where I purchased it to have the tires balanced and rotated, and to fix the Car Play not connecting. I was called later that day and told it was ready for pickup. I went to the dealership the next morning (a Saturday) and they had not fixed the Apple Car Play issue. I had specifically told the service rep when I dropped it off about the issue, told her that I had read online that it is probably something called a APIM issue and to check it out. They brought around my truck and when the Car Play would not connect, I had them go get a manager out to show him. He tried to hook up his iphone to my truck; no luck. The service tech told me that they couldn't "replicate" the issue (WTH??!!). Manager says I will have to make another appointment to bring my truck back and they would call to set it up. Never heard back from them. Dealership also has gone through an ownership change, so perhaps that is part of their issue. Anyway, not going back to these clowns.
After not having this issue resolved, I finally found time to contact another dealer (actually about 5 miles closer to my home) and called to inquire about having this issue taken care of. The lady tells me that I can make an appointment to bring my truck in for diagnosis, but they don't know how many days it will take to do the test, or I can bring my truck on a Saturday morning (first come, first serve) and they will run a diagnostic on the truck to determine the problem, and then can set an appointment afterwards to have it fixed.
I brought my truck on Saturday, April 18 to the dealer. I wait about 2 hours for them to run the test and tell me that they need me to bring it back to run additional tests, but they think it is the APIM (and I had told them that) controller that was causing an issue. Service Tech tells me that they have 2 engines to replace that week ahead of me, but would call me to schedule a date to bring my truck back. Okay, fair enough, I take my truck and leave.
I had not heard from the dealer after several days, so I contact the service tech and ask him on Wednesday, April 22, when can I bring my truck in. He says he would check and let me know. 2 days later on Friday, April 24, he asks if I can bring it on May 5. I tell him no, can I bring it the following day on May 6 instead. He tells me that is fine and I bring it to the dealer and leave it with them.
I check my app daily to see where my truck is located. They put it on the back lot after i dropped it and it sat there and didn't move. On Monday, May 11, I go to the dealer to see the service tech to inquire about my truck. He is not there, but a very nice young lady says she would try to help me. Looks in the computer and can't tell me anything. Asks me to take a seat while she goes to find the automotive tech to get an update. After about 10 or 15 minutes, she comes back and says auto tech says they need to run more tests. More tests? The truck has been on the back lot since May 5 and not moved. Service tech calls me the next day to tell me that they are going to continue run tests and are waiting on the Ford Engineers to give them instructions on what to do next.
My truck, according to my app, does not get into the service area until Friday, May 15, and has not moved since then. At least I don't think it has, since the app will not update, so perhaps they have killed the computer or some other function to disable where it is. I text Service Tech today to inquire as to where the repair stands, and he informs me that the Wireless Projector is not working (duh, when you try to connect to Car Play that is the message that comes up that I had told them about when I dropped it off initially and even showed them a photo of the message). Informs me that they are waiting on the Ford Engineers to determine the next steps. Says I can come pick the truck back up until Ford tells them the next steps, but if they have to run another test, I have to bring it back in and leave it again and wait for the test to be run. As of this afternoon, service tech advises that they are still waiting for the Ford Engineers to respond with either approval to fix the vehicle or run yet another test.
Let me say this: the service tech has been very nice. Not as responsive as I would have liked, but friendly and I think trying to help. His explanation is that they have to email Ford each day and wait for a response before they can take the next step. It's taken 2 weeks to get this far.
What good is an extended warranty if Ford will not address or fix a problem timely? I am fortunate in that I have other means of transportation available to me, but what if you don't? How many of you can go without your vehicle for 2 weeks? What if you depend on your vehicle for your livelihood?
Some of you might be thinking that it is only a "technology issue with Car Play" and not that big of a deal since the car can still be driven. The point is that I spent money with Ford on an extended warranty to cover issues such as this, and brought my truck in to get it fixed. What if my truck computer just dies completely and none of the electronics work? Am i out of a vehicle for 2 weeks or more until the Ford Engineers decide what to do?
There was a time when automotive companies cared about their products and their customers. You do not build brand loyalty with nonsense like this. And when someone asks me how I like my truck, they are going to get an earful from me. Perhaps since I am past the "traditional" warranty period, this issue doesn't get reported in the reliability numbers that get published, so they are not concerned with fixing the issue. Or maybe they hope I will just give up and go away. I would like a Ford Engineer to be as inconvenienced as I have been without a vehicle to get to experience what I am going through.
In talking with some of my peers that own Ford trucks, I have heard several stories about engine and transmission issues, and the nightmare of trying to work through it with Ford and their warranty process. I do not recall at any point in the sales pitch to purchase an extended warranty any mention of "the Ford Engineers will dictate and decide when and if they will address any warranty claims, and be prepared to wait for them to email the dealer while you are without a vehicle."
I am very disappointed in this whole fiasco, and it is going to be very difficult to ever consider purchasing another Ford product. Heaven forbid that I have a catastrophic failure of any sort with the truck and expect any sort of service from Ford with this warranty. Think twice before you purchase a Ford product. I know that I will be hard-pressed to shell out $75K+ on a new Ford truck in the future.
Trailering
Joined: Sep 2025
Posts: 19
Likes: 9
While I certainly sympathize with your plight, I can say that I have heard similar stories about pretty much every other major automotive manufacturer. It just sucks when you're the one going through the problem.
Just one example: Own a GM pickup with a 6.2L engine? "It might blow up, so take it to the dealer to check it out." "Oh, yours is checking out as ok. We'll just have you run a little thicker oil to get you out of warranty before it blows."
Oh so helpful...
Just one example: Own a GM pickup with a 6.2L engine? "It might blow up, so take it to the dealer to check it out." "Oh, yours is checking out as ok. We'll just have you run a little thicker oil to get you out of warranty before it blows."
Oh so helpful...
Thread
Thread Starter
Forum
Replies
Last Post
davidpacificnw
2017 - 2022 Super Duty
36
Mar 26, 2026 04:57 PM
BeerBottleWizard
2021+ F150
9
Mar 18, 2024 08:17 AM
