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OK, So I just got back from Afghanistan and I took my truck into jiffy lube to get the oil changed. It was just 2 young girls and that's it. I took my chances and low and behold....After being parked for a couple hrs at home I noticed about 5 drops of oil on the garage floor. The oil filter was pretty loose and there was oil spilt everywhere. I wanted to go back and raise hell, but it would have gotten me nowhere. Lesson learned I guess. Moral of the story is.....JIFFY LUBE SUCKS!!!!!!!!!!
I would go back and ask to speak to the manager. Did you take pics of the oil as evidence?
If I didn't want to use the dealer for oil changes, then I would find a shop / chain that provides fleet service. I think Jiffy lube may but I'm not certain.
One more reason I tend to try to do most of that stuff in my home shop.
I would go back and talk to the manager, no one is perfect, everyone screws up, youll probably get a deal or coupons on the next oil change, plus youll help two girls become better at oil changes.
Ive seen filters have a bad gasket crimp. This causes the installer to tighten 3/4 to 1 turn and it still leak. I dont know what filters they use, but the Pennzoil branded ones are made by Honeywell (Fram). Not good.
Jiffy Lube sucks...and...thay have for many years. They do...however...make their franchisees very wealthy people. You can't get out of there without being pitched a whole bunch of products. To top it off...their prices are nothing special...they draw their customers based on convenience.
yea i too have seen bad seals, but i got under there and the oil filter was just to loose. im not ever going there again unless i somehow looses both my hands and even then i will work with my feet. and yes the one was actually HOT!!!
You would think in this economy they could find a competent person. Male or female. Maybe it was an honest mistake. Glad you caught it in time. Dittos on returning to talk with the manager & freebies.
The wife got a package deal from the Jeep dealer for her Liberty, 4 oil changes for $50. I figured what the hell, can't even buy the oil for that price.
Of course, this turned out to be a great marketing scheme. What else is there to do while waiting for your oil change at a dealership but browse around the lot? Last Saturday we went to get the oil changed in the Liberty, and we ended up coming home with a 2011 Wrangler!
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