Clogged high pressure pump??? Really?
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Junior User
Joined: Sep 2007
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From: Frizzleburg, PA
Clogged high pressure pump??? Really?
Elder User
Joined: Jan 2008
Posts: 682
Likes: 4
From: Ontario Canada
thats crazy i would tell them to try the sensor first and see if it runs. i canged my fuel filters a month ago for the first time of me owning the truck(170,000kms) and the rail filter had FF on it from the factory so hard to think that the pump is clogged but i stand to be corrected.
koboss
koboss
More Turbo
Joined: Sep 2007
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From: Centerbrook, Ct.
Why is this not under warranty? I must agree with you about the pump being "clogged". Sounds like B.S to me. They tell you it's clogged so it sounds like it's your fault. That way they make you look negligent and liable. Good luck to you. Sounds like you are about to do battle......
Super Moderator
Joined: Aug 2008
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From: Frederick, MD
something stinks here. If you are changing per specs and prove it and the pump or a sensor is failing then that is warranty. They don't know it is a clog, just that it is not pumping per spec's.
They need to do the sensor first. I think I would be getting old Ford on the phone..it is not the dealers call to so no warranty.
They need to do the sensor first. I think I would be getting old Ford on the phone..it is not the dealers call to so no warranty.
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Junior User
Joined: Sep 2007
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From: Frizzleburg, PA
Well thanks for the opinions on this. Thats what I told them to do yesterday when he said it needed the pump, lets put the sensor on and see what it does. Ive seen rail pressure sensors make an engine not start. Next point, like he said, HOW do you know the pump is clogged, when more than likely they havent even pulled it off of the truck yet???? Its had 3 sets of filters in 36400 miles plus the factory set, I would say thats plenty of filter changes.
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Junior User
Joined: Sep 2007
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From: Frizzleburg, PA
Also in reply to why its not covered...... I think they got it becuase its "clogged with debris" that sounds like the dealer has decided that to me. As a service tech, if we have a customer who has messed up, a lot of times I can still let warranty pay for it because you dont tell them these details.... maybe the pump just faied, it may be wrong to do that, but its customer service......
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Super Moderator
Joined: Aug 2008
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From: Frederick, MD
Yeah..sounds like they want you to pay vs your warranty. I would not take that lying down because that would be a cab off repair.
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Joined: Sep 2007
Posts: 525
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From: Centerbrook, Ct.
No way is that correct. The pump costs at least that. Then there's labor.... Somebody is full of "you know what"! They're definitely not telling you everything that's going on. Call the Ford customer service # and maybe your local better business bureau.
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Junior User
Joined: Sep 2007
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From: Frizzleburg, PA
Well we changed our mind today, now its the pump in the lower filter base that is clogged, not the high pressure pump. Makes a little more sense to me, I guess that pump is pre filter. Doesnt look very hard to replace, anybody been there yet?
Super Moderator
Joined: Aug 2008
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From: Frederick, MD
ahhh the fuel/water separator....a warranty item in the end is probably gonna be the case. I think I would let ford know this $550 issue. Sounds like fraud and you call them on it and they knew it.
Sounds like a complaint to ford to me on this...may take a day or two since it is the weekend.
Contact Ford - Ford
Sounds like a complaint to ford to me on this...may take a day or two since it is the weekend.
Contact Ford - Ford
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From: Frederick, MD
Fuel pump in the tank and then the one in the V of the motor.