I had a bad experience with the Hoffman group, they sell many things under a lot of product names. I am going to post the letter I wrote to them and you all can take what you want from it. Maybe I expect too much from a company now adays.
I wanted to write to inform you of my displeasure with your companies customer service. I purchased seat belts from you over a month ago and part of my order was back ordered and I understand that this happens and did not have a problem with this. I waited a good while and then called to see if I could get some info on when to expect them and was told that they would be in the following Monday and they would be shipped out soon there after. I waited a week after the Monday that they were supposed to come in and called again and was told this time that you had implemented a new system and that some things had slipped through the cracks but my product would be processed that day and indeed I received a email that said it was processed. I waited another week and called again and was informed that the product was still on back order until Monday once again. I said this was getting ridiculous and I had already been told this before and explained all that had already occurred to a employee named James. He asked who I spoke to and I said I didn't know but it shouldn't matter, obviously you know that I am telling the truth because I have a email that was sent on the 3rd of Oct. and I know that you just got a new system (not the kind of info you could just guess). He said that there was nothing he could do but I would have to wait. I told him I didn't want to wait and would like to cancel my order, to which he said that it would go out on Monday and that was only 48 business hours. I told him that it was the point more than anything and that there was plenty of companies that sold these that would not give me the run around and I just wanted a refund. He said sorry I cant help you and hung up. I called back and spoke to Erik, who was a lot more polite, and had him refund my purchase. I do understand that things are on back order and new systems get implemented but that should not give your "customer service" (term loosely used) the right to give me the run around. On top of all of this they refunded my purchase amount but not my shipping, it was not a lot of money but once again it is the principle. I do not want anything from your company but I did want you to know that I will not be doing business with you ever again and will tell anybody that will listen to do the same. I am sure that a large company like yourself could care less but I have seen large companies go away because they had poor service commitments. I hope you can fix your problems and help others better than I was.
Regards,
Sebastian

 

Sounds familiar. I dealt with Westinghouse on a computer monitor that I had bought from Best Buy. It had just quit working totally and was after I believe the standard 90 days warranty. The service person told me he would be happy to replace it. Then asked me for a credit card #. I ask for what? So I can ship you a new one for $249.00. I told him I paid $189.00 for it. He was aware of that also, I assume because I had registered it for the warranty. Therefore I was out of luck. I too said never again will I buy any Westinghouse products. He says, I wouldn't either. Good day sir.

Thanks for letting us know how they treated you. This will help someone in the future I am sure.

 

Sorry to hear about your bad experience but thanks for sharring...the Hoffman Group is definitely on my black list. It has been my personal experience that anytime a "group" is formed as an umbrella organization over a number of smaller companies that the connection between the product and the consumer is lost. This is just another example of how this type of organization can go awry.

 

Sorry you had this problem!

Thanks for letting us know!

 

ok so who does the hoffman group represent ? i would like to know so i dont buy and get the same crap ...........................

 

autoloc, keep it clean, zirgo, protocol, stellar, aurora, vintage, and helix.