what should i do?
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Senior User
Joined: Jun 2007
Posts: 124
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From: brighton, ill
what should i do?
truck is at dealer has hight pressure oil leak, shop calls and says that he went to first test and the bolt or something in back of motor that he needs to remove is rounded off and he now has to remove the exhaust and possible intake to make test for where the leak is. this truck has only been worked on once before and it was lower crank seal. no where near the top back part of where he was talking about, i think the mechanic rounded it off and instead of fixing it they want to go around it and charge me for 2 more additional hours i had to authorize over phone because the guy that called wouldn't discuss the rounded bolt any further. they still have truck, should i call manager now and disuss it or wait until after he is finished. any and all comments will be appreciated.
Post Fiend
Joined: Oct 2002
Posts: 11,314
Likes: 4
agree - discuss it rationally with them....
if they have been the only ones to work on it...
it is compliments of their work..
or Ford's ....
good luck...
and I would consider taking it elsewhere if this is the first time you've been there....
if they have been the only ones to work on it...
it is compliments of their work..
or Ford's ....
good luck...
and I would consider taking it elsewhere if this is the first time you've been there....
Post Fiend
Joined: Feb 2007
Posts: 5,078
Likes: 0
From: Rural WV
If your truck is still under warranty, the dealer can pull the OASIS and see what works been done to it.
Be calm, use logic and take good notes. Who did you talk to...what did they tell you...what did they recommend. If you have to take the issue higher, it helps if you can provide specifics instead of "some guy at the dealership said....".
Good luck!
Joe
Be calm, use logic and take good notes. Who did you talk to...what did they tell you...what did they recommend. If you have to take the issue higher, it helps if you can provide specifics instead of "some guy at the dealership said....".
Good luck!
Joe
