I can't recommend partstrain.com
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More Turbo
Joined: Jan 2006
Posts: 584
Likes: 14
From: Austin, TX
I can't recommend partstrain.com
I'm getting a run around on returning a sway bar end link that was supposed to fit my 4x4 but doesn't.
Got the part. Didn't fit. Then I:
1. went to the website to request an RMA; filled out the web form as specified
2. waited five days
3. finally emailed customer service asking what was up with the RMA
4. got the third degree via email on why I wanted to return the parts
5. then was told to call an 800 number for an RMA
6. got all the same questions I had already answered on the web form and in the email
7. was put on hold for literally ten minutes
8. now I'm told that in two to three business days (that means early next week) I'll get an RMA number via email, then a second email with a shipping label
9. then the return depot will "evaluate" my return for a credit
Pain in the ****.
To get the correct parts, I went through the FTE Parts Guy. Cost twice as much but came in a couple of days and was correct.
Got the part. Didn't fit. Then I:
1. went to the website to request an RMA; filled out the web form as specified
2. waited five days
3. finally emailed customer service asking what was up with the RMA
4. got the third degree via email on why I wanted to return the parts
5. then was told to call an 800 number for an RMA
6. got all the same questions I had already answered on the web form and in the email
7. was put on hold for literally ten minutes
8. now I'm told that in two to three business days (that means early next week) I'll get an RMA number via email, then a second email with a shipping label
9. then the return depot will "evaluate" my return for a credit
Pain in the ****.
To get the correct parts, I went through the FTE Parts Guy. Cost twice as much but came in a couple of days and was correct.
Elder User
Joined: Sep 2007
Posts: 563
Likes: 0
From: Llano and Huntsville, TX
I'm getting a run around on returning a sway bar end link that was supposed to fit my 4x4 but doesn't.
Got the part. Didn't fit. Then I:
1. went to the website to request an RMA; filled out the web form as specified
2. waited five days
3. finally emailed customer service asking what was up with the RMA
4. got the third degree via email on why I wanted to return the parts
5. then was told to call an 800 number for an RMA
6. got all the same questions I had already answered on the web form and in the email
7. was put on hold for literally ten minutes
8. now I'm told that in two to three business days (that means early next week) I'll get an RMA number via email, then a second email with a shipping label
9. then the return depot will "evaluate" my return for a credit
Pain in the ****.
To get the correct parts, I went through the FTE Parts Guy. Cost twice as much but came in a couple of days and was correct.
Got the part. Didn't fit. Then I:
1. went to the website to request an RMA; filled out the web form as specified
2. waited five days
3. finally emailed customer service asking what was up with the RMA
4. got the third degree via email on why I wanted to return the parts
5. then was told to call an 800 number for an RMA
6. got all the same questions I had already answered on the web form and in the email
7. was put on hold for literally ten minutes
8. now I'm told that in two to three business days (that means early next week) I'll get an RMA number via email, then a second email with a shipping label
9. then the return depot will "evaluate" my return for a credit
Pain in the ****.
To get the correct parts, I went through the FTE Parts Guy. Cost twice as much but came in a couple of days and was correct.
i was gonna order some parts from them but after searching on the internet that this company is very lacking in the customer service department(to say the least from the reviews i have read) and now this.. im going with rockauto (only 5 bucks more for the stuff total).
FTE Leadership Emeritus
Joined: Jul 2008
Posts: 111,873
Likes: 153
From: Wharton, NJ
thanks for the heads up!!!
i was gonna order some parts from them but after searching on the internet that this company is very lacking in the customer service department(to say the least from the reviews i have read) and now this.. im going with rockauto (only 5 bucks more for the stuff total).
i was gonna order some parts from them but after searching on the internet that this company is very lacking in the customer service department(to say the least from the reviews i have read) and now this.. im going with rockauto (only 5 bucks more for the stuff total).
FTE Leadership Emeritus
Joined: Jul 2008
Posts: 111,873
Likes: 153
From: Wharton, NJ
Sit. Stay.
Joined: Oct 2001
Posts: 18,308
Likes: 20
From: Washington State
