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ramsay - I sent the first to you again. If it does not arrive, you may need a different email server (ie gmail, yahoo, etc) that handles the larger files.
Thanks for the files, I've got quite a bit to take in now.
Steve
In the first spreadsheet, the intro page is good to look over (second worksheet) carefully. Same thing w/ the "Prevent_Resolve problems" worksheet. After that, just use the index or pick a topic and use the Excel "find" function when you have a specific topic to research.