Does this seem right?
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Freshman User
Joined: Dec 2007
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From: Valparaiso, IN
Does this seem right?
Dropped my 2006 F250 off yesterday to have the dealer look at two minor things prior to the warranty running out. First, my accelerator pedal is sticking making a clicking noise whenever it is moved. It is not causing any safety problem but it is getting worse and is really annoying. I had stopped there about 3 months ago and they said to wait to see if it would get worse...it did. Since then, I went over the magical 36000 mile mark....now, no warranty and they wanted to charge me $188 for basically a plastic accelerator pedal. No way...took it out at home and lubed it...it is better but not fixed.
Second, the famous exhaust ping is evident in the truck....there is even a TSB on it. Was told that repair of it would not be covered under warranty.
Am I out of line expecting a known defect, such as the exhaust, to be covered? Seems like Ford should correct things they know are wrong.
In the end, the dealer charged me $22 for a drivability check and I got nothing fixed...your thoughts on this? Seems bogus to me.
Second, the famous exhaust ping is evident in the truck....there is even a TSB on it. Was told that repair of it would not be covered under warranty.
Am I out of line expecting a known defect, such as the exhaust, to be covered? Seems like Ford should correct things they know are wrong.
In the end, the dealer charged me $22 for a drivability check and I got nothing fixed...your thoughts on this? Seems bogus to me.
Postmaster
Joined: Aug 2006
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Unfortunately there is not much you are going to be able to do now that you are out of the 36K warranty. It just is the way it is...
In my opinion the dealer should have fixed the accelerator pedal when you first brought it to their attention, rather then sending you on your way. A little late now though.
As for the exhaust (known problem or not), just because there is a TSB on it does not mean Ford has to fix it now the truck is out of warranty. They would only be required to fix it if it were a recall.
In my opinion the dealer should have fixed the accelerator pedal when you first brought it to their attention, rather then sending you on your way. A little late now though.
As for the exhaust (known problem or not), just because there is a TSB on it does not mean Ford has to fix it now the truck is out of warranty. They would only be required to fix it if it were a recall.
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Joined: Apr 2007
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James D. Farley
Group Vice President
Marketing and Communications and U.S. Marketing, Sales and Service
1 American Rd.
Dearborn, MI 48126-2798
Explain your situation (in a professional business manner), what you are requesting, your Ford history, and the future possibilities of your purchasing another Ford. You could also mention that you posted on this forum and that members were surprised Ford would not take care of a couple of minor issues under the warranty especially since they told you to go away and "see if it gets worse"
Just my .02...this is how I would handle it. I find the Director of Marketing in most companies is the best place to lodge a complaint and get a positive response back.
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Freshman User
Joined: Dec 2007
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From: Valparaiso, IN
Both issues brought to them under 36k
Both issues were brought to the dealers attention before I reached 36K, neither was a big deal and I agreed to wait to see if the pedal got worse.
I just cannot believe the pedal assembly, which is noting more than a few pieces of plastic and a sliding reostat, is $188!
I just cannot believe the pedal assembly, which is noting more than a few pieces of plastic and a sliding reostat, is $188!
Postmaster
Joined: Aug 2006
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I would not say that writing a letter in this case would not help, but I would not get my hopes up.
If you have a problem with a vehicle and accept a response by the dealer of "wait to see if it would get worse", yet the problem persists, it still is up to you as the owner to take it back before the warranty runs out.
Senior User
Joined: Apr 2007
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I would not say that writing a letter in this case would not help, but I would not get my hopes up.
If you have a problem with a vehicle and accept a response by the dealer of "keep a eye on it", yet the problem persists, it still is up to you as the owner to take it back before the warranty runs out.
If you have a problem with a vehicle and accept a response by the dealer of "keep a eye on it", yet the problem persists, it still is up to you as the owner to take it back before the warranty runs out.
I never advocate writing to companies to get "free" stuff...but I really think that a lot of companies have too many employees who are stuck on the "we can't do that because it is company policy" without thinking about losing a customer.
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Freshman User
Joined: Dec 2007
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From: Valparaiso, IN
Agree ... Sort of
I would not say that writing a letter in this case would not help, but I would not get my hopes up.
If you have a problem with a vehicle and accept a response by the dealer of "wait to see if it would get worse", yet the problem persists, it still is up to you as the owner to take it back before the warranty runs out.
If you have a problem with a vehicle and accept a response by the dealer of "wait to see if it would get worse", yet the problem persists, it still is up to you as the owner to take it back before the warranty runs out.
I agree it is part of my responsibility to bring it back before the warranty runs out. That being said, the pedal was clicking before the warranty ran out but it did not get really bad until after the warranty period.
Not looking for a handout here...probably will not pursue it...
if it gets worse again, I will go and try and get one from a wrecked truck in the junkyard.
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When you took the truck in prior to the warranty running out, did they write up a service order noting the mileage? If so, you can use that in your favor, as they were made aware of the issue during the warranty period.
Hotshot
Joined: Aug 2006
Posts: 17,400
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From: Whittier, CA
I think the accelerator pedal is worth pursuing, because it was brought to their attention before the warranty expired. Just call the 1-800 number and take it up with them. Be prepared to show evidence of the previous issue.
The exhaust pinging is just an annoyance, not a safety or drivability issue. I don't think it's appropriate to expect help on that.
I also don't agree with you that $190 is out of line for the accelerator assembly. There is a lot more to that thing that you realise. If Ford won't help you, just buy one and install it if you are capable. I would buy a new one and consider it a good value. Get the part number and check price with one of our FTE sponsors here on the forum. They usually save you at least enough to buy lunch.
Bill
The exhaust pinging is just an annoyance, not a safety or drivability issue. I don't think it's appropriate to expect help on that.
I also don't agree with you that $190 is out of line for the accelerator assembly. There is a lot more to that thing that you realise. If Ford won't help you, just buy one and install it if you are capable. I would buy a new one and consider it a good value. Get the part number and check price with one of our FTE sponsors here on the forum. They usually save you at least enough to buy lunch.
Bill
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Joined: Nov 2006
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You didn't miss much by not having the exhaust ping TSB done. They replaced both cats, etc. on mine (under warranty). It shut up for about 2 months, and came right back.
The only difference between before and after is that now I can't hear it when I'm driving down the road. At idle, and when the motor is turned off, it still sounds like there are a couple of hundred smurfs w/ball pein hammers going nuts under there.
The only difference between before and after is that now I can't hear it when I'm driving down the road. At idle, and when the motor is turned off, it still sounds like there are a couple of hundred smurfs w/ball pein hammers going nuts under there.