Lost Supporter status...
Thread Starter
|
Snowboard season cometh..
Joined: Jan 2006
Posts: 5,406
Likes: 1
From: Gulf Coast of Florida
Lost Supporter status...
I'm wondering how many other people (if any) have lost their Supporter status recently? Not because it ran out, but due to a "bug" in the forums. I ask this because 10 days ago my Supporter status disappeared. So the next day I open a ticket, get a response, and while it did take me a day to get the proof to them....I've gotten zero response since then. It's been a full week and the issue isn't fixed.
Maybe my bigger question is: when you have a problem on the forum, how responsive is "Support"?
I gave them over a week to get back to me and fix the issue, but I'm getting no response and am sorely disappointed in the poor communication. Who else is getting PO'd at the poor performance of this site?
Maybe my bigger question is: when you have a problem on the forum, how responsive is "Support"?
I gave them over a week to get back to me and fix the issue, but I'm getting no response and am sorely disappointed in the poor communication. Who else is getting PO'd at the poor performance of this site?
Post Fiend
Joined: Feb 2006
Posts: 11,892
Likes: 2
From: Middle Tennessee
I'm wondering how many other people (if any) have lost their Supporter status recently? Not because it ran out, but due to a "bug" in the forums. I ask this because 10 days ago my Supporter status disappeared. So the next day I open a ticket, get a response, and while it did take me a day to get the proof to them....I've gotten zero response since then. It's been a full week and the issue isn't fixed.
Maybe my bigger question is: when you have a problem on the forum, how responsive is "Support"?
I gave them over a week to get back to me and fix the issue, but I'm getting no response and am sorely disappointed in the poor communication. Who else is getting PO'd at the poor performance of this site?
Maybe my bigger question is: when you have a problem on the forum, how responsive is "Support"?
I gave them over a week to get back to me and fix the issue, but I'm getting no response and am sorely disappointed in the poor communication. Who else is getting PO'd at the poor performance of this site?
Post Fiend
Joined: Sep 2006
Posts: 5,584
Likes: 0
From: Millbrook Alabama
I too was in this boat back in March. I was told that since I renewed my supporter status BEFORE my old time was up that the system got a brainfart. It was fixed within a few days.
Is that MKO add annoying you yet?
Is that MKO add annoying you yet?
Elder User
Joined: Aug 2007
Posts: 629
Likes: 0
From: South-Central Kentucky
I had the same issue with support awhile back. I was able to finally figure out what I needed on my own. I had to rattle some cages for awhile, mods, multiple emails to support and so on. I hope you have better luck.
Postmaster
Joined: Jun 2006
Posts: 3,135
Likes: 0
From: Brinklow Md
That add is one of the most annoying things ever, its 1/2 the reason I became a supporter lol
Ive had problems with them before about getting a tshirt and sticker when I became a supporter. I gave up on it after no success and no help what so ever from "support".
I'm wondering how many other people (if any) have lost their Supporter status recently? Not because it ran out, but due to a "bug" in the forums. I ask this because 10 days ago my Supporter status disappeared. So the next day I open a ticket, get a response, and while it did take me a day to get the proof to them....I've gotten zero response since then. It's been a full week and the issue isn't fixed.
Maybe my bigger question is: when you have a problem on the forum, how responsive is "Support"?
I gave them over a week to get back to me and fix the issue, but I'm getting no response and am sorely disappointed in the poor communication. Who else is getting PO'd at the poor performance of this site?
Maybe my bigger question is: when you have a problem on the forum, how responsive is "Support"?
I gave them over a week to get back to me and fix the issue, but I'm getting no response and am sorely disappointed in the poor communication. Who else is getting PO'd at the poor performance of this site?
Thread Starter
|
Snowboard season cometh..
Joined: Jan 2006
Posts: 5,406
Likes: 1
From: Gulf Coast of Florida
With the "server busy" issues that keep popping up, and now this, I will say that it is the other members here that keep me here, not the quality of this site. Sorry, I do IT work for a living, and I understand that not everything can be fixed in 5 minutes, but I DO expect communication. I mean, I'm PAYING for this site to be here!!! Without the members, this site dies. This is not the way to keep your people happy....
