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Posting in the forums is a sure fire way to often have your post missed by the staff because there are 3500+ daily posts. Putting in a trouble ticket means someone will see the problem.
I understand the system has its usefullness, but its not without flaws.
My last encounter with the ticket system i was told to
"please ignore" my problem, I replied and waited a week with no answer. but after I posted in the forum, Fred had a work around for me in less than an hour...
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