I have a 2002 F-150 Supercrew 4x4, dark blue and the paint is peeling on the roof and there are cracks in the paint on the hood. The sheet metal on the roof is rusting. Anyone else have this problem? My warranty states that if there are holes in the sheet metal due to rusting then Ford will fix (up to five years). The dealer took pictures and sent into Ford but they stated I only have 12 month, 12,000 miles for the paint. Yet clearly, it states I have up to five years if it rusts through. Also, without removing the peeling paint to look under it, you can't really tell whether there are holes in the sheet metal. Seems to me that this is a function that Ford should investigate...not me.

A four year old truck should not have peeling paint where the primer is lifting off the sheet metal. Any ideas?

Thanks,

 

'rusting through' would likely apply to rust from the 'inside out' which would not happen on hood or roof. If the paint doesn't last and is not fixed it will rust through and they are not likely to cover that type of damage unless it is turned in within the paint's warranty. Hope that makes some sort of sense. Kill the rust with ospho or por 15 metal ready until you can fix it.

Wonder what went wrong- my wife took her new rig into a car wash and used the brush that the foam comes out of...ruining a side of the rig and had to be fixed...grit in the brush...theres a lot of ways to ruin factory paint and sometimes the factory ruins it too.

 

Best bet, take your car into a reputable bodyshop and get an estimate. Tell them you need on the estimate a statement which basically makes the point that the problems in your paint are due to defect, whether it's improper application or otherwise. Then take a copy to the dealership and send one to Ford Warranty services directly. They don't like having to repaint a vehicle and address issues like that but if you press the issue they will live up to the warranty.

 

I hear you...and a 4 year-old truck should not have this problem but, unfortunately i doubt there is a warranty claim. If the paint gave out after 12 months and is no longer warrantied...and it is not fixed by the owner-which led to rust- then I doubt Ford will cover the paint and/or rust.

i would continue to try...I've seen Ford cover defective paint several years after...you never know. I would also treat the area after getting an estimate to limit the damage so to speak. But go into it eyes wide open and be ready to fix it yourself as well.

 

I totally agree roger, but I think they're trying to pull a fast one on him, the factory paint warranty is supposed to be 5 years, covering corrosion and such. If it were rock chips that caused it that's one thing, if it's a paint defect it's another. It sounds like he has a legit claim.

 

ah..right...i was wondering about a 12/12 warranty on paint...but am ignorant of the warranty....I figured they lowered it when or if they went to waterborne base.

 

Just dealt with them on the same issue. 2003 Ex showed hairline cracks in the hood and roof last year. Didn't think it could be a failure. Looked at the roof a few weeks ago, peeling off in droves.

Ford says out of warranty but that, 'as a valued customer' that they will 'work with me on it'. Waiting to see how that fares out.

I can understand that they need to set a limit on how long they will cover paint problems but after just a few years we should not be looking at this problem.

My 2 cents.