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Feb 27, 2007 | 02:25 PM

flip418

Thread Starter

Freshman User

Joined: May 2006

Posts: 42

Likes: 0

Need Opinions!

I had a tuner on my truck for about 5 months ( a cheaper one). My truck went in for service at which time I took the vehicle back to stock from the tuner. Naturally, the Ford house flashed my PCM at which time I had to send the tuner off to be re-calibrated. It has been almost 4 months without a tuner because this company can't seem to tune for Fords latest flash! I've had it with these guys and they will no longer return phone calls or e-mails. My question is, is it unreasonable for me to request a refund for the tuner since it was used or maybe just a partial refund? It's not my nature to be a b_tt about things like this but it's gotten a little frustrating. Thanks guys!

Feb 27, 2007 | 02:56 PM

fpd7

Senior User

Joined: Jul 2006

Posts: 120

Likes: 0

Ask for your money back, or send your tuner back to you 'as it was.' then sell it on E-Bay as used, but working. It does you no good as it is, and the company doesn't seem to be that reputable in the end when things go south.

Feb 27, 2007 | 03:04 PM

Enomra

Elder User

Joined: Mar 2004

Posts: 853

Likes: 0

From: Oregon

Good luck maybe in time they will fix it

Feb 27, 2007 | 03:25 PM

cudajim

Senior User

Joined: Feb 2007

Posts: 183

Likes: 0

Who's Tuner do you have? I want to know so I never buy it.

Feb 27, 2007 | 03:39 PM

flip418

Thread Starter

Freshman User

Joined: May 2006

Posts: 42

Likes: 0

The tuner has been great. Adds lots of power but the customer service is very lacking! This company has made tuners mainly for the hotrod crowd for years. Just not able to get a foothold in the diesel market! H------ch!