Does Ford really listen???
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Mountain Pass
Joined: Mar 2006
Posts: 111
Likes: 2
From: north east pennsylvania
Does Ford really listen???
I am a totally dedicated Ford nut but I sure question it at times. When I bought my new super duty I had several concerns that I expressed on the survey form that they sent me. Warped roof, rusted undercarraige, issues with dealer installed options, etc. I got no response from Ford what-so-ever. Are others seeing the same thing. Ford is in trouble financially now-maybe it's time they really listen to the buying customers.
Logistics Pro
Joined: Nov 2002
Posts: 4,788
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From: Mansfield, TX USA
Originally Posted by cljimmy72
Ford is in trouble financially now-maybe it's time they really listen to the buying customers.
Postmaster
Joined: Jun 2006
Posts: 2,834
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From: Kzoo
i think that the ford company should read the posts on this website becuase it would certainly allow them to see the problems that people are having with there trucks and what people want in the future vehicles from ford.
-Matt
-Matt
Elder User
Joined: Oct 2006
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I'm not sure why it would be expected that Ford respond to a survey form. Ford (like many companies in the world) hired a company to survey their customers to gather statistics regarding the quality of their product, the purchasing experience, etc. Survey forms aren't designed to garner a response from Customer Service, they provide statistical information. I'm sure that Customer Service (no matter where they may be located or what they may look like) is available via the telephone.
Logistics Pro
Joined: Nov 2002
Posts: 4,788
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From: Mansfield, TX USA
Originally Posted by hofuf
I'm sure that Customer Service (no matter where they may be located or what they may look like) is available via the telephone.
Maybe on paper it is available, but the reality is far different. CS Reps are not empowered to do anything. Just write down your complaint and pass it on. "The appropriate individual will be in contact with you shortly".
Yeah. Right. Been there. Done that. Still waiting on my call from 2002. Decided to live with it and get on with my life.
And I suspect that Ford uses the survey forms more as a report card on its dealers, not to generate product quality statistics. They use warranty claims for that.
So unless you made a warranty claim for the warped roof or the rusted undercarriage, I doubt that your concerns ever made Ford's radar.
And I am not saying that Ford is any better or any worse than any other manufacturer.
Last edited by jschira; Jan 17, 2007 at 10:09 AM.
Postmaster
Joined: Nov 2004
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From: Marion, VA
Originally Posted by fordtruckman
i think that the ford company should read the posts on this website becuase it would certainly allow them to see the problems that people are having with there trucks and what people want in the future vehicles from ford.-Matt
Beyond that, imagine what a small fraction of a percent the members of this forum are compared to the number of Ford trucks on the road.
