Dealer respect
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Senior User
Joined: Oct 2006
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From: FL
Originally Posted by big inch
That is not unlike what you would see at most any dealership around the country.
The bottom line is that, in many situations, a vehicle has to be pushed outside if we are waiting on parts or approval. However, if I have to push one out, I at least remove my tools and shut the hood if I can.
What is the concern with your truck? And, what is taking so long to get it fixed?
The bottom line is that, in many situations, a vehicle has to be pushed outside if we are waiting on parts or approval. However, if I have to push one out, I at least remove my tools and shut the hood if I can.
What is the concern with your truck? And, what is taking so long to get it fixed?
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Senior User
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From: FL
Originally Posted by big inch
Perhaps I should have worded that question better. I meant why did you have to take the truck in? Did it have an exhaust leak at the y-pipe?
Former Vendor
Joined: Mar 2004
Posts: 4,362
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From: Hendersonville, NC
Originally Posted by ford4lifer
I don't plan on blowing it out of porportion, however I will address it after the truck is done and I go to pick it up. I will not take the truck back there again, I will just have to take it back to the dealer I purchased it from 70 miles away. They also will not get my business when it's time to purchase the next truck in a year or two.
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From: FL
Originally Posted by PSD 60L Fx4
Let me ask this...do they do good work? As in get your stuff fixed correctly the first time?
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Senior User
Joined: Oct 2006
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From: FL
Truck still not done today, went by dealer around 10:30am truck and tech was out on road, when tech got back, asked him what was going on with truck. He said turbo was good, y pipe had hole in it large hole, but turbo was only producing 17lbs, said he thinks theres still a leak somewhere. So I left thinking the truck would be done today, called dealer around 4:30, talked to adviser, he told me that the tech had ordered parts a day or so ago and is waiting on parts and maybe able to work on truck tomarrow. WTF is going on!!! Truck has been there since wensday last week, I would so love to knock an advisors teeth out, where TF do they find these ASSES!!
Jäger
Joined: Jan 2005
Posts: 5,491
Likes: 5
From: Northern Arizona
Originally Posted by ford4lifer
Truck still not done today, went by dealer around 10:30am truck and tech was out on road, when tech got back, asked him what was going on with truck. He said turbo was good, y pipe had hole in it large hole, but turbo was only producing 17lbs, said he thinks theres still a leak somewhere. So I left thinking the truck would be done today, called dealer around 4:30, talked to adviser, he told me that the tech had ordered parts a day or so ago and is waiting on parts and maybe able to work on truck tomarrow. WTF is going on!!! Truck has been there since wensday last week, I would so love to knock an advisors teeth out, where TF do they find these ASSES!!
I believe it's best to clearly state what you expect to be done and get a clear answer on when to expect your truck to be finished. Get those answers in writing, verbal agreements leave plenty of room for plausible denial!
The Technician will more than likely have a better idea of these answers than most, but not all, Service Advisors. Service Advisors remind me of most Real Estate and Marketing folks. Lots of promises as long as they don't have to write it down and give you a copy.
I apologize in advance to Beachbumcook for the Marketing comment.
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Joined: Oct 2006
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Are you in a rental car/truck? The service advisors need a class in empathy. They should take thier transportation away from them for a couple weeks a year and make them pay for a rental and thier car payment at the same time sometimes if it's used for work no pay also. They don't seem to care. I found a good one but there always so busy. I can't always wait two week for an appointment.
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Senior User
Joined: Jul 2006
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From: Colorado Springs, CO
I'd be more concerned about how the truck works after it's all fixed and put back together. I agree it's a shock to see all your baby's guts laying all over. I would not like to see it myself. But, if you trust your dealership and their techs, then let them do what they do best and step back for now. If not, add this to the list and find a different one if you can. I'm sure open air and/or weather are less than in-service engine conditions. If you have a service issue afterwards, then go for it for sure. Just my .02 cents.
Last edited by chili7; Nov 13, 2006 at 11:31 PM.
Senior User
Joined: May 2006
Posts: 445
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From: Western Montana
I wouldn't be happy. This is just sloppiness. I'd wonder how good of a job they did fixing my truck if they have problems with details like this. I can almost get the he has to put parts somewhere, but what about the tools? Unless he has a set for every car/truck that he starts, there is no excuse for it.
I'd probably just email the dealer the pics and ask them to explain them. If they know anything about customer service, they should be apologizing pretty quick. If they don't understand the problem, I'd probably be looking for another dealer because they obviously have no respect for property.
I'd probably just email the dealer the pics and ask them to explain them. If they know anything about customer service, they should be apologizing pretty quick. If they don't understand the problem, I'd probably be looking for another dealer because they obviously have no respect for property.
Senior User
Joined: Aug 2004
Posts: 135
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From: California
Wow...to get back to your original question, get as pissed as you want
. I would.
If they do things like this, who's to say they don't do worse things. Like maybe drive your truck instead of push it.
Totally unprofessional!!! One more question, were you able to open the hood without anyone asking you any questions??? Nice security if you were.
. I would.If they do things like this, who's to say they don't do worse things. Like maybe drive your truck instead of push it.
Totally unprofessional!!! One more question, were you able to open the hood without anyone asking you any questions??? Nice security if you were.
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Senior User
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From: FL
Originally Posted by GLAMIS
Are you in a rental car/truck? The service advisors need a class in empathy. They should take thier transportation away from them for a couple weeks a year and make them pay for a rental and thier car payment at the same time sometimes if it's used for work no pay also. They don't seem to care. I found a good one but there always so busy. I can't always wait two week for an appointment.
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Senior User
Joined: Oct 2006
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From: FL
Originally Posted by jimh425
I wouldn't be happy. This is just sloppiness. I'd wonder how good of a job they did fixing my truck if they have problems with details like this. I can almost get the he has to put parts somewhere, but what about the tools? Unless he has a set for every car/truck that he starts, there is no excuse for it.
I'd probably just email the dealer the pics and ask them to explain them. If they know anything about customer service, they should be apologizing pretty quick. If they don't understand the problem, I'd probably be looking for another dealer because they obviously have no respect for property.
I'd probably just email the dealer the pics and ask them to explain them. If they know anything about customer service, they should be apologizing pretty quick. If they don't understand the problem, I'd probably be looking for another dealer because they obviously have no respect for property.
