Borla Cat-Back NOT Cat-Back

I purchased a Borla cat-back system for my new 2006 6.0 Diesel F-350 SD CC LB. According to their web site, the part # I needed was 140095. Son, Son-In-Law and myself installed it this weekend. According to the Borla instructions (which you can view on their web site) you are supposed to remove the factory clamp directly behind the convertor and the entire exhaust system back from that point (hence the name Cat-Back). The photos in the instructions even show the clamp next to the convertor as the one to remove and then a photo of the entire factory system once removed. After doing this, and beginning to install the Borla system, we discovered that the pipe supplied which goes between the muffler and the convertor was much too short so we had to leave a section of the factory pipe in to get the system installed. No problem (I thought), just sent the wrong piece of pipe. Called Borla today and had just about the most frustrating experience with a customer service department I've ever had. I was informed that while I had the correct part number for my truck, they had tested it on a short bed truck and as such I would have to live with leaving the section of factory pipe in. When I expressed my frustration with what was supposed to be a Cat-Back system that left a 3 ft. section of the factory pipe (also a smaller diameter) in, I was told that their was nothing they would or could do for me. As such, I will be filing complaints with the BBB and would like to warn everyone that if you have a F-350 CC LB, don't believe Borla's web site or their advertising as the kit they will sell you IS NOT a complete cat-back system. So much for their much touted T-304 stailess system replacing everything from the convertor back. Needless to say, this is the LAST Borla product I will EVER purchase. Hope this saves someone else from purchasing an incomplete exhaust system.
R.E.Davis
Last edited by redavis; Jun 12, 2006 at 02:51 PM. Reason: didn't state motor
skriv: That part number is for a Corse Performance Exhausts exhaust system...depending on specifics around RE Davis' truck, the 140095 kit should be accurate.
Not sure where you came up with that part number. If you go to Borla's web site, and use the "Start Here" box, inputing my truck you come to the following:
Application:
2006 Ford F-350 Super Duty Lariat
6.0L 8cyl VIN P AT 5 Spd 4WD 98.6" Bed
Part # 140095
Price : $819.99
This was also confirmed by the 2 different "custom lack-of-service" agents I talked with. I relayed the exact information I received from them in my first post. I was told that since their test vehicle was a short bed truck, I would have to leave the section of factory pipe in to make the system work. Neither of them would offer an explanation as to why their instruction sheet did not concur with the actual kit or why their advertising on their web site says:
"These systems (part #140095 for the 6.0L and PN140096 for the 7.3L) have been designed for extended or crew cab, short or long bed, V8 power stroke turbo diesel engine with automatic or manual transmission."
Borla may be as good as it gets when it comes to the quality of their materials, but their advertising, their catalog, and their own installation instructions are incorrect and their customer service, isn't.
Deluxe 05:
I did check the contents and everything is there. It's just that the one section of pipe which goes between the muffler and the convertor is too short. This was my first Borla system (and my last) but I have installed 4 other cat back systems from FlowMaster and Edlebrock and all of the kits always included everything needed to go from the convertor to the rear of the vehicle. And all of those kits were MUCH less expensive than the Borla. Since this truck was such a major purchase, I wanted to put the best on it so decided on Borla. My mistake.
REDavis
At idle, no different than stock. Even speeding the motor up at standstill, there is little "throat". On the road under heavy acceleration, you can hear it start to talk around 3000rpm on up. In all, the sound is a real disappointment. However, that wouldn't have caused me to complain about the system. Not being a complete cat-back system does.
REDavis
Trending Topics
It's a nice product - I like mine. Borla does their homework when they design a product. You don't hear raspy, resonating, overly loud cars/trucks with Borla exhausts on them. They are sort of the adult version of aftermarket exhausts, in my opinion - definitely not two-chamber flowmasters (although I like those, too!
).R.E. - I am sorry that you are disappointed with your purchase, but it wouldn't suprise me in the least to learn that Borla chose to include the use of the factory midpipe between the cat and the stock muffler (about 18" on the short bed - no clue on the long bed) in an effort to get the desired exhaust note and/or flow characteristics that they wanted out of this system. Then again, maybe they were just being cheap.
Ford Trucks for Ford Truck Enthusiasts
REDavis

I just received a phone call from David Borla of Borla Performance. He was very apologetic about the way I was treated and agreed that there was an error in their advertising as the current kit was specifically for a short bed truck and would require leaving a section of the factory exhaust in place on a LB. He conveyed that it was Borla's goal to make the customer happy and that as such he would be having a piece of pipe made up to correct my problem and would be sending it to me. His only request was that I give him just a little time to get a CCLB truck into their shop so they could get an exact measurement on the piece needed. I assured him that this was no problem and that I only wished the two customer service reps I had spoken with at Borla were as responsive to the problem as he was being. Had they responded as he was doing, there would have been no need to file a complaint with the BBB. I will keep you all posted as to the final outcome but for now it would appear that if you can get to upper management, Borla's reputation remains intact.
REDavis
I now consider this matter closed and corrected to my complete satisfaction.
Randy E. Davis



