Mail Order Surprize

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Jun 6, 2006 | 10:10 PM

Dave58

Thread Starter

Senior User

Joined: Apr 2005

Posts: 193

Likes: 1

From: Lakewood, Colorado

Mail Order Surprize

Good Evening All,
I wanted to share with the readers of this forum a pleasant surprize I just received. Several weeks ago I made a post about a mail order part I received that didn't fit my 1958 F-100. Today I received an unanticipated package from that mail order parts supplier, National Parts Depot. Inside was a cordial note from Rick Schmidt, Vice President of NPD, explaining the error arose from a typographical error in the catalog I used. Mr. Schmidt explained the part number for my 1958 292 Y-block dipstick should have included an "A" suffix, F-6750-1A. He graciously included the correct part free of charge.

I am favorably impressed with NPD on two counts. First, they initiated the action to correct the error, not me. Secondly, and more importantly for me, this forum is used by at least one manufacturer to sample the wants and needs of our truck restoration community. The old-truck restoration community is tighter than I imagined.

Thank you all for your time,
Dave

Last edited by Dave58; Jun 6, 2006 at 10:18 PM.

Jun 7, 2006 | 12:29 AM

3Mike6

Postmaster

Joined: Aug 2003

Posts: 4,172

Likes: 1

From: Oakdale,Ca.

Hmmn, I was thinking you got a Blow Up Doll.

Never mind....

Jun 7, 2006 | 05:28 AM

4tl8ford

Post Fiend

Joined: Jun 2001

Posts: 7,493

Likes: 7

From: Erie, pa

Good on them, way too many parts houses are more interested in the $Buck than the Customer.
I for one will remember this post and Mr. Schmidt.

Jun 7, 2006 | 06:46 AM

halfdone

Senior User

Joined: Aug 2004

Posts: 426

Likes: 0

From: Queanbeyan Australia

WHAT

A parts supplier that takes pride in providing a service, goes out of their way to fix a stuffup, and does enough market research to find you and you problem

They won't last long in this market .......

I'm glad I have their catalogue

Jun 7, 2006 | 10:05 AM

fiddysixF

Senior User

Joined: May 2006

Posts: 257

Likes: 0

From: Kingsford, MI

Npd

I bought a ton of parts from them for my '69 Cougar. I was always pleased with price and quality of parts. This just puts them over the top in my book!

Jun 7, 2006 | 08:25 PM

bobbytnm

Roast em' if you got 'em

Joined: Mar 2005

Posts: 22,026

Likes: 9,979

From: Rio Rancho, NM

Thank you for the posting. I for one will put NPD at the top of my favorites list. It is very refreshing to hear that the company made it right.

Word of mouth goes along way. A big thumbs of for Mr. Schmidt and NPD

Bobby

Jun 7, 2006 | 10:48 PM

Crazydan

Junior User

Joined: Feb 2006

Posts: 59

Likes: 0

I wish Obsolete Ford out of Oklahoma City would put in half as much effort to do their customers right. After 3 times of jerking me around, their answer was to screw me out of $9.00. I have spent thousands with them over the last 6 years. Starting with the rebuild of a 28 Ford Roadster, and ending with my 53 F-100. I hope that if any of you buy from them that they treat you better then they did me.