Restocking fees
Elder User
Joined: Dec 2001
Posts: 800
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From: Ontario, canada
Originally Posted by ag-ford-4x4
OK...well, im going to have to reveal my situation expressly.
The local dealer...you buy a fuel filter, they have 63 in stock, i take it home, i realize it is cheaper online, i take it back, unused, and unopened, one day later.
Now, what is the point of the restocking fee. N/m the "you shoulda checked first", i dont think they are doing it to teach me a lesson.
Its not special order, its not expensive, its not rare, and its not something they use once in a blue moon.
So i just dont get why i have to pay the dealer a restocking fee when inventory is automatically corrected via computers, and all the little dude has to do is walk 27 feet and place it back on the shelf in an open hole. On a side note, some dealers do it, some dont.
The local dealer...you buy a fuel filter, they have 63 in stock, i take it home, i realize it is cheaper online, i take it back, unused, and unopened, one day later.
Now, what is the point of the restocking fee. N/m the "you shoulda checked first", i dont think they are doing it to teach me a lesson.
Its not special order, its not expensive, its not rare, and its not something they use once in a blue moon.
So i just dont get why i have to pay the dealer a restocking fee when inventory is automatically corrected via computers, and all the little dude has to do is walk 27 feet and place it back on the shelf in an open hole. On a side note, some dealers do it, some dont.
Wrong size, wrong item, mistake... thats a different story,and i bet they wouldnt charge you a fee if you were exchanging for a similar item. But its practically an insult to them when you return something just because its advertised bit cheaper at an online place.
Posting Guru
Joined: Oct 2005
Posts: 1,551
Likes: 1
From: Hickory, North Carolina
Why bother saving 7 bucks on a filter?
you have the cost of operating the vehicle to get back over there
you time to and fro
shipping on the new item off the net
man you will spend more than 7 bucks just returning it, and for what 7 bucks?
you have the cost of operating the vehicle to get back over there
you time to and fro
shipping on the new item off the net
man you will spend more than 7 bucks just returning it, and for what 7 bucks?
Posting Guru
Joined: Oct 2005
Posts: 1,551
Likes: 1
From: Hickory, North Carolina
Originally Posted by jake00
is it still cheaper online after the fee, and shipping?
Last edited by guthrie&co; Jan 31, 2006 at 11:25 PM.
Cross-Country
Joined: Apr 2005
Posts: 79
Likes: 0
From: Arizona
The merchant pays ~2.5% to the credit card company on each transaction selling or refunding. So you cost him at least 5% in direct fees. Remember that next time you're upset about his prices being high. Plus, he had to pay his employee's hourly rate to sell you the item and then to retract the transaction. So how much has he paid out to sell you nothing?
The restocking fee is because people are abusive of return policies.
The restocking fee is because people are abusive of return policies.
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Fleet Mechanic
Joined: Aug 2005
Posts: 1,690
Likes: 29
But its practically an insult to them when you return something just because its advertised bit cheaper at an online place.
Posting Guru
Joined: Jun 2002
Posts: 1,097
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From: Home, at last!
It costs me (I own the company) $25.00 to generate an invoice. I pay someone to pull the part, package the part, weigh the package, generate the shipping label. Process a packing slip, generate invoice. Then they return the part. Shipping fees are not refundable.
Now the part is back, I have to issue a credit, process that credit, put the part back in stock.
Time, my freind IS money. Did it take 37 seconds to put the part back on the shelf? Yes. A lot more goes on than just that.
Now I understand you were at a local parts store. Still the same amount of work. In Georgia, there are no laws regarding returns. I do not have to take it back, but this would be poor business.
One final note. Do I charge a restocking fee to everyone, No. I suggest you develop a relationship with the business and personnel, then you may find you will be treated a little differently in the future.
Now the part is back, I have to issue a credit, process that credit, put the part back in stock.
Time, my freind IS money. Did it take 37 seconds to put the part back on the shelf? Yes. A lot more goes on than just that.
Now I understand you were at a local parts store. Still the same amount of work. In Georgia, there are no laws regarding returns. I do not have to take it back, but this would be poor business.
One final note. Do I charge a restocking fee to everyone, No. I suggest you develop a relationship with the business and personnel, then you may find you will be treated a little differently in the future.
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Posting Guru
Joined: Dec 2002
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From: Racine county, WI
Originally Posted by ag-ford-4x4
This is what keeps businesses competitive.
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Fleet Mechanic
Joined: Aug 2005
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Time, my freind IS money. Did it take 37 seconds to put the part back on the shelf? Yes. A lot more goes on than just that.
This is a part they stock and i picked up, not special order. We are already way past the shipping/handling part of the transaction. 37 seconds IS all there is to it in this case i think. Its going to sit there for a week until its used, right?
Im not taking the part back, so im only posting for the sake of discussion.
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Fleet Mechanic
Joined: Aug 2005
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i dont...thats what im trying to figure out. Like an apple:apple example. When a restocking fee is 'up to the parts manager' and no one on the floor knows what fee applies to what part, that tells me its a dynamic income...where they apply/unapply it as they feel.....
"hmm...11:27, my coffee is cold, and i got a paper cut....15, NO, 17% sounds good to me."
"hmm...11:27, my coffee is cold, and i got a paper cut....15, NO, 17% sounds good to me."
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