Grr
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Senior User
Joined: Dec 2004
Posts: 442
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Grr
A friend of mine's car started smoking in the engine bay. He took it to Pep-Boys and they ran a "diagnostics" and told him the engine was blown and he had to have it replaced/rebuilt. I called BS. Had him take it to my mechanic. There was a pin sized hole in the radiator hose so it was spraying coolant on the engine and causing the smoke. 
. Sorry if anyone here works there but in my opinion, PEP-BOYS SUCKS. How many people have they ripped off doing that crap.
. Sorry if anyone here works there but in my opinion, PEP-BOYS SUCKS. How many people have they ripped off doing that crap.
Senior User
Joined: Dec 2005
Posts: 373
Likes: 0
My brother in law, sister, mother and nephew were in RI (up from NC) and heading to FL last July. Expedition died on em. Pep-Boys said it needed a Alternator, over $300. They left RI and were on a freeway just outside NYC when it died again. Had to pay for a tow and taxi to nearest Pep-Boys, $130. They said it needed a new battery, $80. They made it as far as VA when guess what, It died again, and they had a cruise ship to make in FL (No refund). So I drive 4 hrs to switch with them. I rasie the hood and in less than 2 minutes find that little relay on the fire wall blown, jury rig it in another 2 minutes and their back on their way with no more problems, being the hero, $priceless....
Pep-boys, to their credit did refund everything plus tow, taxi and my gas.
Pep-boys, to their credit did refund everything plus tow, taxi and my gas.
How sad that I am so shocked that a company actually owned up to a mistake and made it right!
Elder User
Joined: Feb 2004
Posts: 811
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I thought pep boys did everything for nothing!! Maybe working at a reputable dealership and knowing my customers for 20+ years has its advantages! I never screw anyone, doesn't mean I've never made a mistake just owned up to them makes customers respect you!
