After the last bout of my truck in the shop for the 10th time, I called Ford Customer Relations and complained. I told them I wanted an extended bumper to bumper warranty.

Ford offered me the extended warranty plan with the $100 dollar deductible. I told them NO thanks. I wanted a ZERO deductible warranty or I'd start buy back procedings.

They tried to tell me that the dealer was responsible for this kind of warranty and the dealer said it was Ford's to give. Basically, I got the juggle routine.

A week later, a shark called me from Ford. This lady was a verbal judo, sales background, manipulation expert who was going to "educate" me on warranties. After a few minutes, we were going in circles on the subject, so I told her politely that I wanted FORD to give me the extended warranty because of concerns that my truck is a lemon and the 36,000 mile warranty was up soon. Then I promptly ended the call.

Another week goes by and Ford calls me again to offer me this $100 deductible warranty. The caller tells me that now I'm confused and what they were offering me was a $1500 dollar value.

I told Ford that I wanted the $0 deductible extended warranty. They told me it didn't exist. So, I asked the guy to fax me in writing the proposal offer settlement so I could take a look at it before I agreed to accept.

Ford told me ...get this: they didn't have the electronic means to fax this offer to me. They would "put it in the computer" and that the "offer" was only good to the end of the day. I told Ford that I wanted to consult with someone who knows more about this stuff than me and I needed time to weigh my options of buyback or their crappy offer. Ford told me they'd extend their offer on the table to the next business day.

I let it lapse and they called to give me the last 15 mins to take them up on it. I turned them down. And explained that they would lose my entire Ford buying family forever if they didn't come up with a good response to this problem. All I heard back was...."in the interest of customer satisfaction" or "I understand sir" or the other B.S. you get when you talk to any big corporation these days.

I felt like they were trying to trick me into something and I smelled a rat when they couldn't give me this "offer" in writing.

What is the real story on warranty coverage for people in this forum with the 6.0 and this $100 deductible? I'm not looking for "look at your warranty book" comments. I want real world experiences if anyone has any knowledge of this.

 

Did they tell you that if you took the warranty you couldn't start buy back proceedings?
Take the free warranty and if your truck turns out to be a lemon, try the buyback.
steve

 

By the way, what problems are you having that aren't powertrain related?
My truck came with the 100k powertrain warranty (not sure if it has a deductible or not) and I am approaching 36k so I'm wondering what I have to worry about once the bumper to bumper warranty ends.
steve

 

dog, it is my current understanding and past experience that the $ 100.00 deduct is per visit. Not per repair. So if you had multiple issues being diagnosed / treated during a single visit you would pay $100.00 total.

 

Kw...is this something we all have already or is this the "$1500 dollar" warranty Ford says it is?

 

What we have already only addresses the engine / emissions (after 36,000 miles). The ESP extended warranty covers many other items like window motors, switches, etc.

How many miles did they offer? I believe $ 1,500.00 would be a lower mileage product since the 100,000 mile ESP products typically retail for more than that.

Could be the $ 1,500.00 comparison is related to dealer cost. But, you think they would tell you the highest list price so you would sense a greater value.

 

They told me it would be up to 100,000 miles. I didn't take their offer because they wouldn't give it to me in writing and would only offer it "on the table" for 1 day. I missed that time limit. The warranty was for other non-powertrain items...like the tranny, etc.

And there was another question about whether or not, I could still start the buyback procedings if I took them up on the offer...no stipulation to that topic on the phone. I assume this is/was what they were trying to stop.

I don't want to give up my truck, and they won't give me the coverage I need to maintain it, so I"m in a bind. Do I start procedings or ? I'm undecided.

 

Naturally, I did not have the conversation nor do I have your issues...but, and this is strictly my opinion, them providing you with an extended warranty in itself should not exempt you from future proceedings. Unless of course, there is something specific to that regard in the small print.

I can only say that I have not heard of any one signing away their legal, lemon law or Buy back rights.

BTW: I have read that in some states Buy Back proceedings have been moved from dispute boards to the BBB. Anyone pursuing a buy back option may want to check with their local BBB to see it that is where they should start.

 

That's why I wanted the thing in writing but they told me they didn't have the "electronic means to send it to me by fax and not enough time on the offer to mail it".

I just erred on the side of caution, the question of the rights waiver wasn't discussed with them. What I really wanted was the $0 deductible deal, but they won't budge. As many times as my truck's been in the shop, a $100 dollar warranty would put me in the poor house. So it's either buy back or warranty.

 

Honestly, and based on our previous discussions regarding your issues, it may be in your best interest to pursue your options outside of retaining your current truck. I just don't think you will be happy / confident otherwise.

Again, IMHO, use caution if testifying under oath. Not sure that you are required to...just be aware of what the conditions of testimony are prior to the event.

 

hmmm. I'll weigh my options.

 

No it shall not - otherwise that would be bribing...

The $100 deductible will most likely be for each visit. All they will be doing is providing you with Fords extended warranty - the $1500 value is what it would be if you went in there and purchased it yourself.
The reason they couldn't/won't offer you the $0 decuctible plan is because I don't think Ford would ever offer such a program (and for that I don't blame them - imagine the cost)

 

It's not the $ 100.00 that is important to Ford.

It is in place to keep one from taking their vehicle in at every cough and hiccup. If it cost a $ 100.00 at every visit maybe a person won't be so fast to drive straight to the dealer with each blush.

Save up the minor items for a single visit.

 

Just to clarify; the 100k warranty is on the engine and NOT the powertrain, unless you purchased an extended warranty.

 

I guess I'll go easy on that tranny then. That sounds like a good deal if they are giving it to you for free. As long as you dont have to sign any funny paperwork.
steve