customer support
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Senior User
Joined: Nov 2004
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From: Florida
customer support
I am tired of calling costomer/tech support for something and getting someone you can't understand 
Dell is the worst one I have called in awhile! OK you call... press a few numbers... wait 10 minutes.. press a few more numbers.... wait 5-10 more minutes (if your lucky) then FINALY someone picks up and you can not understand ANYTHING they say... sorry guys, but I am just sick of calling a big company, having to press 100 numbers in, talk to a computer, listening to the recording about how "customer service is our #1 priority", etc. and then getting a non-english speaking person on the phone who is having just as much trouble understanding you as you are them.
OK I'm through venting
Any of you feel the same as I do about it?
Dell is the worst one I have called in awhile! OK you call... press a few numbers... wait 10 minutes.. press a few more numbers.... wait 5-10 more minutes (if your lucky) then FINALY someone picks up and you can not understand ANYTHING they say... sorry guys, but I am just sick of calling a big company, having to press 100 numbers in, talk to a computer, listening to the recording about how "customer service is our #1 priority", etc. and then getting a non-english speaking person on the phone who is having just as much trouble understanding you as you are them.OK I'm through venting
Any of you feel the same as I do about it?
Last edited by johnsonswamp; Aug 6, 2005 at 01:32 PM.
Elder User
Joined: Feb 2005
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From: Central PA
My wife had to call Microsoft a few weeks ago. Not only did she get a guy on the phone that could barely speak English, but he was actually hitting on her. He asked her if she was married, what did she look like, was she a blonde. And he was no help. She ended up fixing the problem herself.
Lead Driver
Joined: Feb 2003
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From: Oak Harbor, OH
Dell, Gateway, and Verizon DSL I know for sure use Call Tech based out of Columbus ohio.. They're only requirements for employment are that you can walk, speak (doesn't matter what language), and pass some common sense test. You may indeed thing you're talking to someone overseas when they're really in one of the CallTech US branches... When I went in for my interview I saw ALOT of foreigners working, and applying.
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Originally Posted by johnsonswamp
Any of you feel the same as I do about it?
I understand that these call centers could be just about any place in the world. And many are actually contracted out to independent companies. Wherever they can get the cheapest labor.
Posting Guru
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From: Wichita KS.
Please be aware that link is not safe for work or children.
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Yeah I didn't think about that, would a mod please delete that link/post as it's to late for me to edit it.
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Last edited by Bob Ayers; Aug 6, 2005 at 03:15 PM.
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From: Topsfield, MA
Companies do it purely to cut costs down. It costs way too much to pay an american employee to do this type of practically mindless job (depending on what it is, most cases minimal skills are necessary). It's called outsourcing, and is happening more and more.
If you want to pay a lot more for your Dell or whatever it is, then you'd get better service from american employees. But since all consumers don't want to pay a dime for anything...then companies have to find ways to give the customer what they want. Cheaper products that retain a decent profit margin.
I am a business student who is almost graduating with a degree. It's hard to understand business unless you study it. Many people complain about business practices but most who complain don't understand the reasons behind them. This is a general statement, not just pertaining to outsourcing.
If you want to pay a lot more for your Dell or whatever it is, then you'd get better service from american employees. But since all consumers don't want to pay a dime for anything...then companies have to find ways to give the customer what they want. Cheaper products that retain a decent profit margin.
I am a business student who is almost graduating with a degree. It's hard to understand business unless you study it. Many people complain about business practices but most who complain don't understand the reasons behind them. This is a general statement, not just pertaining to outsourcing.
Last edited by MustangGT221; Aug 6, 2005 at 03:39 PM.
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Originally Posted by MustangGT221
Many people complain about business practices but most who complain don't understand the reasons behind them.
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I have actually asked for an employee that speaks english as their first language.
I did it once to a company in New York, and the person in a very very heavy Indian(the country) accent starting cussing me out, I couldn't help but laugh.
When I have had problems with my Verizon DSL, once I actually get a tech on the phone, the problems are quickly addressed, those folks know their stuff. The problem is the 'gatekeeper' job, whoever hires those folks needs a serious butt-whipping. Those people are completely lost.
Fed-ex also does an excellent job, once you get through to a real person, all that stupid button pressing and compartmentalizing of jobs is a bit ridiculous though.
I did it once to a company in New York, and the person in a very very heavy Indian(the country) accent starting cussing me out, I couldn't help but laugh.
When I have had problems with my Verizon DSL, once I actually get a tech on the phone, the problems are quickly addressed, those folks know their stuff. The problem is the 'gatekeeper' job, whoever hires those folks needs a serious butt-whipping. Those people are completely lost.
Fed-ex also does an excellent job, once you get through to a real person, all that stupid button pressing and compartmentalizing of jobs is a bit ridiculous though.
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I actually have pretty good experience with Dell's customer service. I don't use Dell at home, but we're using them at work and few months ago we had 2 bad computers. Desktop needed power replacement (they sent part since computer was under warranty) and I had no clue what laptop needed (it would just turn itself off), so they sent a guy, he replaced motherboard, simple as that.
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From: Northwest Indiana
Mustang,
Good luck in your career and I must say not everyone is cut out for it. Like... me. I had to take a couple of OLS classes for work -- long story. One was a management class and the other a leadership class. Both of the professors had to get used to my sneezing commentary -- you know, like in the top gun movie where your sneeze comes out as "Bulls**t". I guess I'm only cut out to be a techno type. Different strokes...
Funny thing was everybody in the class had war stories about their job / boss and how what was taught in the book was not the way it goes in 'real life'.
Again, good luck!
Good luck in your career and I must say not everyone is cut out for it. Like... me. I had to take a couple of OLS classes for work -- long story. One was a management class and the other a leadership class. Both of the professors had to get used to my sneezing commentary -- you know, like in the top gun movie where your sneeze comes out as "Bulls**t". I guess I'm only cut out to be a techno type. Different strokes...
Funny thing was everybody in the class had war stories about their job / boss and how what was taught in the book was not the way it goes in 'real life'.
Again, good luck!
i ain't rite
Joined: Mar 2005
Posts: 65,422
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From: Marlboro Mental Hospital.
i dont push 500 numbers to get help. if you do nothing you will get a real person. when they ask why i did not use the computer help, i very politly tell them i do not have a push button phone service, and their tone changes, and they are very helpfull.