I have finially given up on Ford being able to repair my 2004 supercrew. Now the engineer tells me the vibration is normal, after they have done all kinds of things to fix it. I don't want to dredge up the whole steering vibration issue again, I am looking for info on the DSB procedures. Has anybody been through the DSB on this issue, and what does it take to win the arbitration?

 

I was successful at the DSB and went from an 04 F150 FX4 to an 05 F250 XLT.

Unfortunately, the DSB process has been discontinued. Since some time in May the Better Business Bureau Autoline has been handling the buy back/ repair disputes. I have not heard very good things about the BBB. There is almost always a milage charge and in some cases an additional usage charge on top of that. If you use the standard milage charge formula it will most likely be no more in your favor than if you had just traded the truck in on something new.

I believe that web sites such as this one made DSB information so readily available that Ford was getting it's butt handed to it.

Additional info: "Reasonable allowance for use" is presumed to be the cash or lease price of the vehicle multiplied by a fraction having it's denominator 100,000 miles and it's numerator the miles attributed to the consumer.

That milage formula is from the NC Lemon Law statutes but seems to be fairly standard for most buy back situations.

Example: A $35,000 truck with 15,000 miles on it prior to the first complaint.

35,000 X (15,000 divided by 100,000) would be a milage charge of $5250.00. As you can see that is a big hit for a truck with relatively low miles on it. The formula is geared so the higher the milage the more the "per mile" charge is.

Good luck.

 

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In TN they can charge for the miles you put on the vehicle even after the complaint was filed. However, any mileage charge is limited to 1/2 of the amount as calculated by the Federal mileage per diem rates. (41.5 cents per mile in '05). At least this is the way it is explained in my BBB paperwork. I don't agree with it, but oh well.

 

Ford switched to the BBB Auto line back in may. I haven't heard to many reports back on the outcomes on any cases, most likely as it has only been a few months since the transition.

As I understand it, it would be better to have the BBB award a buy back using the representives states lemon law. It would offer a better deal to the customer than a buy back through ford, without excercising the lemon law. This is how it was explained to me at least by an attorney in my state.

Each state differs on the deducts/usage charges. Reading them and understading them are two completely diffrent things. Best of luck, I'm going through the process right now.