OK technicians, what are some of the best write ups you've seen on an RO? A couple I can think of are
"Cust states....." This has happened a couple times when things get busy and the writer is rushing
"Transmission does not shift. Waiter" You have to be kidding me.....

These are the only ones I can say I've personally seen, but I've seen a huge topic about it on another message board. What ones have you guys got?

 

"Customer complains of howling noise from rear end." This was on an RO for a brand-new Mustang, fresh off the carrier. No one had driven it, no one had bought it. Hmmmm. This eventually led to my being fired for complaining to Ford about other such "customer complaints." Okay, it isn't funny, but I thought you'd enjoy reading it.

 

Customer complaint "bike is leaking oil" check and advise. Found the #3 rod sticking through the crankcase. Nothing special except the customer had ridden the motorcycle to the dealership in this condition with a passenger. No mention of "loss of power" "abnormal horrible knocking grinding noise" etc....

 

As Service Manager at a small New Holland dealership I have to write up all jobs for my techs and I (yep, I'm a "working" SM...) and sometimes the information I get to write up a job is less than minimal. On one occasion I returned from lunch to find a message from a customer to pick up his skid-steer loader. The individual in Parts Dept. that took the message only asked who it was, and what the problem was with the unit. It wasn't possible to contact the customer so I wrote up the ticket just as the message stated it...
"Pick up so-and-so's skid loader ASAP. He said the brain was fried" The brain was fried??? What the...!! So that's what I put on the W/O. The tech got a real kick out of it.

 

I wrote up a 81 Citation for squealing brakes, which was under a lifetime Federal recall for the front and rear brakes. I got into the car to drive it into the bay and put it on the lift so it would be ready for the mechanic. As I pull into the bay I press the brakes lightly and I get nearly sent through the windshield. It was only a 50 foot drive so I did not have my seatbelt on, never made that mistake again.

It made a squealing noise alright, the old guy had driven it down to the cooling vents in the rotors and had totally destroyed the front brake system. I am thinking he probably was a tad ticked off at GM over the piece of junk and had driven it over with the emergency brake. GM had to pay for the whole brake job though.

 

We had a not too bright young lady as a service writer a few years ago.
One of her repair orders said " car makes a loud noise when the customer let's it rip".
Another one had a shudder while braking under load.
Also had a truck with a "jowlping" noise.
Different service write gave me a work order that said "check engine".
He felt pretty stupid when he read back my comments word for word to the customer. I wrote..."checked engine, yes it has an engine".

 

I worked on one for a brake noise and when I investigated the brake system I found a dead mouse stuck in the right front rotor. The whole shop had a good long laugh about that one. the vehicle did need front brakes as they were done to 2-3/32nd".

 

Isn't it interesting that, without looking at the name, you can tell who in your shop wrote up the RO? No two service writers/ service managers have the same style, that's for sure.

 

AS A SERVICE WRITER. I WILL SAY I TYPE SOME FUNNY STUFF SOME TIMES TO HELP LIGHTEN THE MOOD AND GET A LAUGH. i am sure to get the point across though

 

Slight variation on the thread. I used to work on F4 Fighters years ago. A pilot wrote up a gripe as follows: Canopy noise; sounds like man with hammer tapping on canopy at 30K feet. The airframes NCO signed off the gripe: Jacked aircraft to 30K feet, removed hammer from little man.

 

got a call from one of my drivers,"the truck don't go anymore" i asked him to explane further, he could not get it rite. " it revs up, but don't go nowhere".
i got there ( 50 miles away) and saw a field of parts behind the truck. .he was driving down the road with the pto on, and the shaft decided to leave, and take out the air tanks with it. with no air tanks, the brakes applied, and the main propulsion driveshaft decided to leave also,taking the carrier berrings and front rear pinion with it. $9,000 later, the truck was back on the road, minus the last driver.

 

haha I've seen the dead mouse in the brake caliper before. I've also seen "Repair flat tire and invesitgate noise from spare tire" so I jumped in the van and before I even get 20 feet I relized it, the owner changed the tire due to a gapping whole in the sidewall and only hand threaded the lugnuts on, once I took the weight off the tire everyone came off by hand.

 

OK. Here the best one I have seen. I am not lying this is what was on the RO


Cust. states car sounds like a whale. I,ve neven heard a whale how in the world i am i supose to fix it. I wrote Removed Whale from Trunk and sent it back. heres i few others.
Cust states windshield washer sprays - There something wrong with that?
Cust states engine started to run rough on hwy oil light came on and saw black fluid on ground- Was that before or after number 3 rod came through block.

 

I always like the ROs that just say "repair noise".

 

From the other side of the fence............As I get older and more lazy I tend to farm out the EZ stuff. Marauder has 35,000 miles on it so I buy some lifetime pads and take it to BRAKE TEAM who will surface rotors and R square pads for $50.

Brake team says rotors are heat cracked due to calipers hanging up, can't surface rotors. OK, take it to Ford and they say it's fine .............only $40 to LOOK!!!! The best part is the Writer with a straight face says the dealer will surface 'em for $275!!!!

I asked the Writer, in between uncontollable fits of laughter, if the dude could sleep at night.


I guess the aftermarket BAER 13" crossdrilled system is cheap @ $900!!!