Hello All;
I recently had a high pressure "O" ring failure on the high pressure oil pump of my 2001 7.3L PS. This resulted in massive lose of oil from the pump pouring oil over the engine, through the valley and over the bell housing and tranny (6 speed manual), as well as, all over the undercarriage of the truck. My local Ford dealer fixed the "O" ring under my PS warranty.
However, when I picked up the truck, the clutch started slipping immediately; not a condition apparant before the "O" ring oil leak. The local dealer (Sunland Ford, Victorcille, CA.) would not authorize the replacement of the oil soaked clutch and would not accept the relationship of the two incidents, the oil leak and resulting slipping clutch. To install a new clutch and pressure plate cost me over $1,600.00. I have since gone through the official compliant procedures at FMC, including a meeting with the regional customer service rep and the regional factory engineer.
No one seems to comprehend the quite obvious relationship between the oil lose incident and the resulting slipping clutch, or are simply blowing me off.
The better business bureau complaint people would not touch this case as my "vehicle' 36/36 warranty has expired.
My contention is that there is a direct relationship between the oil lose incident and the slipping clutch; and that the PS 100.000 mile warranty ( I have 43,000 miles on the truck ) should cover this repair and related costs...
Does anyone have any suggestions as to where to go from here, wither through FMC or (?).
Thanks for your help and suggestions. Skip

 

100000 mile powerstroke warranty? Is This a extended warranty purchased at the dealership?

 

power stroke engines have a 100,000 mile/5 year warranty on them. it covers the engine only.

 

Either way, the clutch and pressure plate have to be replaced, right? Have another, reputable shop do the work, and make sure they save everything. Have them write out a detailed letter stating that the clutch failed due to the oil soaking. Send the letter to Ford; if they do nothing, then use the letter to take them to court. However, if they open up the clutch and find that it WASN'T due to the oil leak, then you're on your own.

 

Your argument makes sense to me (which means little). If you are confident about the relationship between the events, lawyer up, esp. if you can do it in small claims court. Having a qualified mechanic agreeing with you would be helpful as was stated above.

 

Hello All again...
First of all thanks for your inputs. The local Ford dealer did put in the new clutch, ect. I had them pull it down originally, as I ws sure they were related incidents as the clutch did NOT slip prior to the oil leak. It would have cost me $560.00 to have Ford put it back together.
I saved the original clutch and pressure plate and have had a certified insurance and automotive inspector look at them and his professional opinion is that they are related incidents and the PS warranty should cover the replacment costs.
Finally, does anyone feel that another arena at FMC might listen...maybe Henry F(?) Thanks again for all you help.
Skip

 

Ford spends how many millions on advertising to convince people to buy their products? It only takes one (or maybe several if they're lucky) bad experiences to loose a customer that they've worked so hard to earn. (I understand this may or may not apply in this instance, but I certainly know more than a few people where it does.) Am I just lost in the wilderness on this point. . .