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Here we go again....part II

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Old Sep 19, 2004 | 12:57 AM
  #1  
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Here we go again....part II

Well, I am all the way up to 2300 miles on the truck now. Yesterday my wife drove it and came home saying it tried to surge twice while stopped at a light, and she will no longer drive it.

Today, it surged on me too, had a rolling idle after getting off the freeway, then stalled in the middle of a left turn in traffic. Started up and drove roughly for a while, then smoothed out. I parked it at the Route 66 car show in San Bernardino CA. (2600 cars), and left it there for about four hours while I looked around.

When I came back it wouldn't start (again....first time was 30 days in shop). Called and had it towed (again), and dropped it off at the dealer.

That's it. I am going for my money back. This truck must have been made on a Friday afternoon.

I really miss my old truck, the one that ran all the time, the one that the poor guy had the accident in on the way home after buying it.

I will try to get another, as I like the truck, and have a high pain tolerance. Hopefully, the dealer and area rep will make it easy, otherwise, I will go through the lemon law route.

Rick
 
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Old Sep 19, 2004 | 07:31 AM
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Sorry for your probs Rick...
30 days in the shop in the first year is definitly Lemon Law qualified in MOST states...

Have you tried another dealer ???? I'll bet there's a gasser parts changer working on your truck.... because a flash will fix what ails ya !!!
 
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Old Sep 19, 2004 | 09:51 AM
  #3  
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Originally Posted by tbirdrick
Well, I am all the way up to 2300 miles on the truck now. Yesterday my wife drove it and came home saying it tried to surge twice while stopped at a light, and she will no longer drive it.

Today, it surged on me too, had a rolling idle after getting off the freeway, then stalled in the middle of a left turn in traffic. Started up and drove roughly for a while, then smoothed out. I parked it at the Route 66 car show in San Bernardino CA. (2600 cars), and left it there for about four hours while I looked around.

When I came back it wouldn't start (again....first time was 30 days in shop). Called and had it towed (again), and dropped it off at the dealer.

That's it. I am going for my money back. This truck must have been made on a Friday afternoon.

I really miss my old truck, the one that ran all the time, the one that the poor guy had the accident in on the way home after buying it.

I will try to get another, as I like the truck, and have a high pain tolerance. Hopefully, the dealer and area rep will make it easy, otherwise, I will go through the lemon law route.

Rick
Yikes Bubba! 30 days to fix suring and rolling idle. You have some IDIOTS working in that dealer. That or they have a gasser tech working on it. There hve been two known causes of surging and rolling idle. You need to be sure you are working on the june/july flash, if you are, then it is probably wire chafe. If I was you I wouldn't let that dealer touch it. I've seen an error codeless truck sit at a dealer for 21 days and they couldn't figure out anything. To then finding my buddy had a gasser tech working on his. So he took it to my dealer, in 4 days it was diagnosed and heads rebuilt. See what I mean. No problem should take more than 7 working days. NONE!!! Unless of course they had to order a special part. Even then within 48 hours.

Best of Luck,

Corey

*Parts Changers*
 
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Old Sep 20, 2004 | 08:54 AM
  #4  
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Just a little heads up on my problem, sound very much like yours. The tech got frustrated and changed two sensors that talk to each other. Truck seems to run light years better that it did. His thought on the problem was the sensors were both "within spec.", but sufficiently out at opposite ends of there tolerance. They created a situation that the truck acted like the sensors were bad but coded good.

Worth looking into. I also suggested the wire chafing issue to my tech, and they indicated they had already considered it. There comment was, any good tech would have already looked at it since ford had a bullitin on it. they claim they alway look for the bullitins on this truck when dealing with a problem on this truck, since so many changes are happening so quickly.
 
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Old Sep 21, 2004 | 01:54 AM
  #5  
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yup, we checked that

Wire chaffing was mentioned the first or second time around. The 30 day stay was due to an oil 'O' ring that leaked.

The big problem is that we have lost confidence in the truck, as it has let us down so many times. We really like it, and hopefully they will give us a new one for it.

I think there is a lot to be said for it maybe being a mechanic, not mechanical, problem. I could not imagine it taking 30 days to fix an 'O' ring either.

For more on 'mechanics', check my post on that, which I will write in a minute.

Rick,
Not going away, just changing horses.
 
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Old Sep 21, 2004 | 06:30 AM
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Good luck, but if you can figure a way to do it, get away from that dealer service or have a long serious conversation with the service manager and general manager.
 
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Old Sep 23, 2004 | 01:36 AM
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well, here's what they found this time

NOTHING.

Apparantly my surging, stalling, not starting, and being towed 35 miles to the dealership was a bad dream.

They started it up Monday, and could not get it to act up, so 'come and get it'.

I guess I need to drive to San Bernardino again. It must be something in the air over there.

Rick
 
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Old Sep 23, 2004 | 01:56 AM
  #8  
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Isn't there also something about the oil level and/or viscosity causing the identical problems he's experiencing? That's what I've read on another PSD forum. Just .02
 
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Old Sep 23, 2004 | 08:26 AM
  #9  
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tbird...
be sure to stay calm and document ALL the out of service time, all the expense associated with it, all the conversations you have with them...
sounds like you have another dealer don't wanna case in the making...

and I am convinced that a bad dealer can mess up a PERFECT motor....
but no matter... if it's out of service for 30 days in 12K miles or one year inmy stat - that's lemon law qualified and you can get one that hasn;t been messed up and go to another dealer...
 
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Old Sep 24, 2004 | 02:30 AM
  #10  
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Well, I just saved Ford a third towing fee.

This one is hard to believe. As I stated above, they could not find anything wrong with the truck, and said to come and get it. This morning I went over there to pick it up. After getting the paperwork, they sent a porter to get the truck, and the diesel mechanic walked by. I cornered him, and he said he drove it about 80 miles (the paperwork says 30), with the computer hooked up to it, and could not replicate the surging, stalling, and non starting.

He also said he had called Ford technical help, and they told him that there were so many things it could be, they could not be of help unless he could replicate the problems.

So, there we stand talking, when the porter comes over and asks if these are the right keys. The mechanic goes to my truck with him (with me tagging along), and tries to start the truck. Lots of cranking, no starting. This is where your scribe looks him in the eye, and with a straight face asks if this 'replicates the problem?'.

Mechanic runs to get his know-all computer, while customer runs to check-in kiosk and has a NEW work order made out (number 5). So.....I never made it out of the dealers lot this time.

By the time I had the new paperwork, the mechanic says he has started the truck, but did nothing to it. I asked him if he planned to fix it this time, to which he replied he would try if I didn't want to take it right now.

By now I am dripping with sarcasm, I looked him straight in the eye again and told him I would not be taking it now, as I needed to drive farther than 35 miles, which is how far Ford would tow it back to him.

Well, at least I saved Ford the tow fee this time. I also took them up on the free rental car this time. Can't get a table saw in the trunk though.

I think the pundits who said I need a new mechanic may be right. When I asked him if I should get a Chevy diesel next time he said he didn't know who made the motor, or how good it was. He also said Dodge couldn't sell diesels in CA since they don't pass emissions. Then he went on to tell me how good the Ford motor was because it was made by Caterpiller. When I told him I thought it was International, he said that Cat designed it and supplies a lot of the parts.

Hmmmmm.

Rick
 
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Old Sep 24, 2004 | 05:50 AM
  #11  
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YOU NEED TO RUN from THAT Dealership and that "tech". He apparently doesn't have a clue....................and obviously hasn't been to school on this INTERNATIONAL motor.
 
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Old Sep 24, 2004 | 06:33 AM
  #12  
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I would ask to see his certification. If he is not diesel certified, I would be in the general manager's office with the service manager and see how they are going to fix your issue and what sort of compensation for your down time I would be receiving.
 
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Old Sep 24, 2004 | 07:11 AM
  #13  
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I would ask to see his certification.
Never thought of that, it is a good one to remember!
 
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Old Sep 24, 2004 | 07:27 AM
  #14  
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Know what I'd do ????

take the rental - force the table saw into the passenger seat... drive it for two or three weeks until it is over the 30 days... and then get you an new 05 as a replacement when it meets the lemon law params and NEVER GO BACK tO THAT DEALER....
 
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Old Sep 24, 2004 | 08:13 AM
  #15  
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Wow, sorry to hear about your tragedies. I'd do a little snooping behind the scenes. Find out if this guy is certified as a diesel tech. Maybe he flunked the first test and is "schooling" for his second.

And I agree with jd, don't bug them, investigate your state lemon law, and hope 30 days passes. And document everything now while it's fresh in your mind.

If it gets that far, write a professional letter stating the dealerships incompetence, with all the facts. send it to all concerned including Ford. BTW, I thought Ford only allowed certified diesel techs to work on them?

Good luck Rick.
 
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