Vibrations=ford Lost This Customer
Senior User
Joined: Jan 2004
Posts: 372
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I'm glad it worked out joe. It looks like you put a very thourough case together. 
Don't worry about those comments (ranting, unreasonalbe attitude, and doing Ford a favor by leaving them). After going through the DSB process, you can tell who here has a clue and who doesn't.
Don't worry about those comments (ranting, unreasonalbe attitude, and doing Ford a favor by leaving them). After going through the DSB process, you can tell who here has a clue and who doesn't.
New User
Joined: Jan 2004
Posts: 19
Likes: 0
From: Raleigh, NC
Dispute Resolution Board
I just went thru the Dispute Resolution with my 2003 F150. I'm not gonna detail the problems but I have some advise for the process.
1. When you write up the problem with your service supervisor, review the "text" of the problem and be as detailed as possible. They tend to abrieviate problems and might not capture the exact problem. The bulk of the information reviewed by the DRB will be your service tickets.
2. Document any verbal comments from mechanics or service reps that doesn't end up on the ticket. Better yet have them add those comments to the ticket. They tend to recant if they have to write it down.
3. Keep records of personal time used in resolving the problem and any off the record testing / research.
4. If you make it to DRB, ABSOLUTELY attend or opt for your 10 minutes of phone time. This was critical in my case because of poor documentation on the service tickets. Be curtious, stick to the problem and don't bash Ford. They are volunteers.
5. Also, review for accuracy, all documentation that was sent for your case before presenting to the board and point out any indescrepancies. There were several in my case.
6. I created a time line in a separate document and incorporated any service ticket #s, service escallations, conversations, test rides and vehicle comparisons test rides from the dealer. Details, details, details.
I won my case and traded to a new 2004 F150. The sales manager for the dealer actually coached me thru the whole process, go figure. Thats why I'm still a Ford guy. The DRB app was provided by the service manager. It was a frustrating process but you have to stick with it. Be patient there is light at the end of the tunnel if you truley have a problem.
1. When you write up the problem with your service supervisor, review the "text" of the problem and be as detailed as possible. They tend to abrieviate problems and might not capture the exact problem. The bulk of the information reviewed by the DRB will be your service tickets.
2. Document any verbal comments from mechanics or service reps that doesn't end up on the ticket. Better yet have them add those comments to the ticket. They tend to recant if they have to write it down.
3. Keep records of personal time used in resolving the problem and any off the record testing / research.
4. If you make it to DRB, ABSOLUTELY attend or opt for your 10 minutes of phone time. This was critical in my case because of poor documentation on the service tickets. Be curtious, stick to the problem and don't bash Ford. They are volunteers.
5. Also, review for accuracy, all documentation that was sent for your case before presenting to the board and point out any indescrepancies. There were several in my case.
6. I created a time line in a separate document and incorporated any service ticket #s, service escallations, conversations, test rides and vehicle comparisons test rides from the dealer. Details, details, details.
I won my case and traded to a new 2004 F150. The sales manager for the dealer actually coached me thru the whole process, go figure. Thats why I'm still a Ford guy. The DRB app was provided by the service manager. It was a frustrating process but you have to stick with it. Be patient there is light at the end of the tunnel if you truley have a problem.
New User
Joined: Jan 2004
Posts: 19
Likes: 0
From: Raleigh, NC
DRB > DSB
I mislabeled the DSB Dispute Settlement Board as DRB Dispute Resolution Board in my previous message. My apologies.
By the way I am getting a vibration above 60 MPH. I hope it is just the tires. JV
By the way I am getting a vibration above 60 MPH. I hope it is just the tires. JV
New User
Joined: Dec 2003
Posts: 9
Likes: 0
I have 1500 miles on my 2004 F150. Took the truck from Mass to Maryland and back, and didn't find any vibrations. I do have a whistle, but that's due to the ham radio antennas or the bug deflector (haven't had time to troubleshoot the problem yet).
My only problem is that the passenger door is rubbing against the body when the door is opened. I think that this can be fixed by re-aligning the door. Oh yes, and the tan interior stains by just looking at it.
Aside from that, I like the truck very much.
Chris
My only problem is that the passenger door is rubbing against the body when the door is opened. I think that this can be fixed by re-aligning the door. Oh yes, and the tan interior stains by just looking at it.
Aside from that, I like the truck very much.
Chris
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Flat Ernie
1948 - 1956 F1, F100 & Larger F-Series Trucks
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