Has anyone who is getting their trucks repaired under warranty at the dealer had the experience of having mud/grease boot prints, and fingerprints on the nice tan leather interior when you get the truck back.

I've had my 03 in about five times for breaks, differential, sunroof leak, noisy cladding, front wheel nibble, and every time but one there has been boot marks on the running boards, mats, door panel and hand prints on grab handles inside of windshield on the cover of the center compartment and the latest is all over the roof and the trim on the inside opening of the sunroof.

I keep this truck spotless and I’m a real nit pick on cleanliness. They jumped at my 2000 expy when I brought it in for a trade it was so clean.

I’ve brought it to the service manager every time but the last one and he just says “sorry, bring it in and we’ll clean it up” I do, and they do, but MAN what a pain.

This is in Windsor and they claim to be the biggest dealer in Canada.

This is my first new vehicle. I usually do as much of the work as I can myself on my used cars. I’m just sick about all the repairs this thing needs and then I cringe every time I pick it up.

It really is beginning to feel like disrespect. They’re all nice-nice when we talk face to face but the mess is really bad.

Thanks for listening to my rant……I feel a little better now.

Anyone else experience this with a new vehicle in for warranty repairs? Am I expecting too much?

 

You mean they arn't suppost to get the truck dirty/greasy inside?

I've never left the dealer, even when I purchased the truck, with it as clean as I left it. There are still dirty finger prints on the handle on the passenger side from the last time they were working on it.

I gave up with my dealers trying to get them to keep it clean...since they can't even fix the truck it's too much for them to keep it clean.

Heck on the latest repairs the dealer LOST the parts they ordered for my A/C repair...and have yet to find them in 2 days...and I haven't even heard from them. That's quality customer service but I have learned in the 9 months I've owned this Ford that it's to be expected.

 

My dealer seems to have a tech that can't wait to smoke until he gets in my vehicle. Having a child with asthma get in the Expy and start weezing is very disheartening.

 

I was hoping I was the only one.

I was talking to a neighbour last night that has a 10 year old toyota van. It's been realy used up and they're just getting the last few months out of it. Anyway she says when she brings it to the dealer for service they still put down a mat on the floor and cover the seat with plastic.

Does anyone have experience with taking their truck to a different deal for warranty work. It seems to me they would be even less happy to see it if they didn't even sell it.

This Ford thing has been a real bad experience all the way round.

 

My dealers put a paper mat on the floor...until I purchased rubber floor mats. I guess they figure it's ok for them to get dirt on them now.

 

You know, It would be a little easier if the entire thing wasn't tan, and lighter tan. I scrub the heck out of that thing to keep the kid crud off it.

In some pervers way I could understand a little dirt if I was getting something fixed that was my responsibility, like I broke something, or wore it out, but these are warranty issues, they should all work when I buy the thing.

Oh MAN, this is my hot button right now.

Breath........breath...........

 

I think that you should drive it back to the dealer, grab the mechanic and rub his face in it. Just like you when a dog pees in the house. It's a method any way.

 

I like that idea!

 

So far the dealer I have been using here in Tacoma, WA has been great. Granted I have only used them twice so far but everytime they have covered the seat and floor, called me when they suppose to, been courteous, and repaired something that was questionable. I didn't even buy the car from them. I probably just jinxed myself by mentioning it but it is refreshing to get good service once in while. Just thought I should share a positive experience.

 

You really should try to find another dealer. If that's not an option, then may I suggest:

1) Schedule a "waiting" appointment, preferably on a Saturday. Bring your kids, along with any one else's you can round up, and turn their customer-waiting area into your own little day-care center. The more mis-behaved the kids are, the better. Bring toys, food, drink. If anyone says anything, just remind them that you're showing their dealership the same level of respect that they show your truck. The best part of this tactic? They'll get you in and out of their place faster than any other customer!

2)Blast them to pieces on the next Ford survey. You've tried to be nice, you've brought the problem to their attention, but their response is unacceptable. It's time to let Ford know what's going on.

3) Just before you bring it in for its next service, drive it through a field that's just been fertilized with fresh cow manure. Make sure you get a good coating of it, all over the bottom. Nothing like a service department that reeks of you-know-what.

Okay, so the last one's just downright MEAN, but I think you get the idea.

 

I dropped my 03 EB Exp at the dealer this morning,first thing they do is cover the floor with paper,they then cover the entire driver seat with plastic.They then slowly inspect the entire vehicle and give you the report to sign.
They replaced the cladding on the front Pass door because it was rattling.They called me up at 11am and told me the car was ready and when I picked it up the truck had been washed.My service manager is very respectful and has a great attitude.All this is why I am on my 3rd Expedition.
Ray T
PS This dealer is Country Ford in Levittown NY

 

I whole heartedly agree technicians and staff should work to ensure you get your vehicle returned in reasonably clean condition. It takes a concerted effort on the whole team to make it work, but unfortunately some dealers put more emphasis on profit than complete customer satisfaction. I hope you can find a dealer who will be more cooperative with the problem.

It does work both ways too. I have had plenty of customers bring their pig pens in for us to work on. Im talking dirty baby diapers sitting out in the heat, rotting food stuffs all over the interior, vomit from drunken parties, every kind of body fluid you can think of. Piles of trash, dirty clothing, bacteria infested interior components, etc. Oh and you know the guy who wants you to pull the dash to replace the heater core, and leaves the glove box and console jam packed with junk in every crevice. Door panel pockets loaded with junk. Then the guy who wants you to do the seat latch recall, and brings the vehicle stacked to the cieling with camping gear, business equipment etc. Or how about the fuel sender that never reads accurately and they bring it in everytime with a completely full tank of gas, and Ford barely affords us time to even replace the sender, much less the time to pump out 30 gallons of fuel and pump it all back in to facilitate removal of the tank. Or the kind Farmer who wants you to service the transmission and you spend 30 minutes chopping out the huge clods of mud and go home looking like Pig Pen himself, not to mention the couple ounces of dirt you ate along the way. I like the guy who chopped up a rabbit or cat in his fan belt and wants us to clean it all up as part of the drive belt replacement service. Hey its all part of being a technician now isnt it?

Well one can go on and on. Fact is everyone should be considerate of everyone else. Sometimes its more convenient to get the job in and out but if the customer goes away displeased because you didnt take a few moments to clean up he may not be coming back which will only hurt you. And as I also demonstrated there are times when the customer return isnt so welcome either.

 

I've experienced it several times...and NO, you're NOT expecting too much!!!
The dealership in Maryland, where I bought both my 98 Ranger and my wife's 97 Explorer, NEW, dirtied them both on a regular basis when I took them in for warranty repairs. I felt exactly as you feel. Trouble is...nowadays, this seems like the norm, rather than the exception.

I did exactly as you have done - demand that they clean up their mess. It gets frustrating and you get tired of doing it, but what else are you going to do..especially if your choice of dealerships is limited, and one is as bad as the other?

Regards,
Scott

 

we must have lucked out and found the only Ford dealer that believes in customer service. my wife has a 97 expy and on only on visit was there any dirt on the floor and this was at the edge by the door, the paper mat slipped some, they completely cleaned the inside when she told them. As I said we must have lucked out, they do not over charge, actually one time they lowered the price they gave her since the work took less time then they figured. They do all the work and oil changes.

 

I find that usually the smaller dealers are better at customer service, not always. Having been a dealer's son working in the service department, I will have to also agree with homer, but ultimately to keep any business, you must have good customer service. Yes, I will carry mine back if it is left in a mess.