I have been reading the `posts here and have had success with the Ford customer care hot line...
I had a 1999 ford contour with Low Air preasure in the firestone tires and reported it back in June of 1999!!!
FORD sent the complaint to the dealer and they called to do what ever it took to make me happy!!
Try this number or go to the ford.com Customer care web site REGISTER! and tell FORD EVERYTHING ASAP!
Below from the ford web site>>>
Call our North America Customer Relationship Center with inquiries or concerns at:

United States
1-800-392-3673 (FORD/MERCURY)
1-800-521-4140 (LINCOLN)
1-800-232-5952 (TDD for the Hearing Impaired)


Canada
1-800-565-3673 (FORD)

United States and Canada Office Hours:
8 a.m. – 11 p.m. (Monday-Friday)
9 a.m. – 6 p.m. (Saturday)
Eastern Time




__JOHN__Õ¿ö
72 F-250
ICQ#6030753
http://clubs.excite.com/72FORD-F-250

 

Thanks for info--my dealer still doesn't have kit--its been over a month, guess its time to call Ford Hotline.

 

Oh where should I begin. First of all the dealership is definately blowing smoke. I have a 00 CC 4x4 sb 5.4 that was delivered with the standard misaligned front bumper, misaligned hood/front grill and the left side of the truck looked like there was a 70000lb. person sitting in the l/r seat. Bottom line, after 3 months of arguing Ford finally agreed to fix the truck properly. Turns out you see that both the L&R frame rails were bent. I have inside information that this happens from time to time in the Kentuky truck plant. However none of the engineers I spoke to would admit such an occurance. Ford thinks its no big deal. I also had the air bag module replaced to fix an inop horn. Both front leaf springs have been replaced due to non stop squeeking. Other than that it's great as long as you don't mind the Firestone tires.